CapitalXPmisrepresentation & fraud

S Aug 19, 2019
This review was posted by
a verified customer
Verified customer

I also a victim of capitalxp, below is my worse experience.

I received a Ms. Helen Parsons's call from "capital XP" company on May 16th. She persuaded me to open a foreign exchange trading account and completed the documents on the same day. The first deposit started was USD $250, and I had been urged to inject another USD$1, 500 few days later. On 17th May, Ms. Helen used Anydesk software to launch the capital XP" account and "MetaEditor" on my computer, but it's strangely that she also asked me to open another account on AAA Trade company on 27th May, saying that it would be used for withdrawals when future earnings were made, I felt uncomfortable with the company and her since then.

After that Ms. Helen used Anydesk to start trading for me, during which the account amount went up and down. But between June 16 and June 25, I saw that the account had a profit but had been deducted more than a thousand dollars administration fee without my permission, which was completely different from the previous sells talk heard. As I was not well understood what they were actually doing, and my repeated complaints on Helen Parsons did not respond, so I asked for the withdrawal of amount on account and cancellation account. But Ms. Helen did not entertain my request, and I have repeatedly complained to capitalxp that why they did not reply my request, and even more outrageously, they referred my complaint directly to Ms. Helen. And as on June 25, I saw that the account surplus was more than $5000 USD, so I asked Helen to cancel the account and get the money back, but once again, without my consent, Ms. Helen use anydesk's to login my account and placed 21 deals to sell pounds vs Japanese Yan, and told me that she will call me again tomorrow and help to cancel account. As I saw the money in account fall to $3, 391.60 in the evening, I called her to cancel the account and get the balance back immediately again, but she didn't assist in processing. By the afternoon of June 26th, all the money in the account had been lost, so I call her at once and filed my complaint to capitalXP again, but the company didn't reply as before.

I tried to find out the company's data on the Internet and see whether is there any victim complaint this company, I found that a lot of people had the same experience, all started with $250, and then had been persuaded to increase the funds again and again, and finally all the money was total lost. I have lost US$1, 750 in two transactions on this scam​ company​.

I did reported the scam case to HSBC Hong Kong branch credit card center, but they replied that although I can provided evidence and other victims complained records, as the money was transferred by myself and used a Master card, they can't do anything. It's really ridiculous and I now understand why these scam company can steal custom's money again and again. So I hope that can seek your help to get back my money. Thanks a lot.

Yours sincerely
Wong Hon Kwong

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