Canterbury Timber
reviews and complaints

Canterbury Timber, without any doubt, is an excellent timber supplier in Australia. The first thing that you will notice about this company is just how impressive their range of products is. From hardwood to softwood and everything in between, they have an outstanding selection of timber products at your disposal.

Moreover, their exceptional customer service is also worth mentioning. I was impressed by their response time to quote requests, which was very fast compared to other companies I have dealt with. This means that I was able to get the information I needed quickly and efficiently, without having to wait around for days.

In addition to their fantastic range and service, Canterbury Timber's deliveries were also streamlined and hassle-free. They were able to deliver my order on time, without any complications or mishaps. What's more, the delivery drivers were extremely professional, making the whole experience even more enjoyable and stress-free.

All in all, I highly recommend Canterbury Timber to anyone in need of a reliable, efficient, and trustworthy timber supplier. Credit must go to Michael and Wen for their exceptional work and dedication to their customers. They have truly raised the bar for the industry and I can't wait to continue doing business with them in the future.

When it comes to selecting a timber supplier, there's a lot to consider. From quality to pricing, experience to efficiency, and friendly customer service to having an easy-to-navigate online quoting system, it can be a tedious process. But Canterbury Timber (canterburytimbers.com.au) seems to tick all the right boxes.

My recent interactions with Michael have only reinforced my positive impression of the company. He's not only efficient, but also friendly and knowledgeable. Dealing with someone who knows their products and services inside out takes a huge load off one's mind - you know you're in good hands. Whether you're an experienced builder or a DIY enthusiast, having someone to guide you through the process can be invaluable.

But that's not all. Canterbury Timber's website is well-designed and user-friendly, with a clear focus on providing an optimal customer experience. The online quoting system is fast, easy, and hassle-free, allowing you to get a quick and accurate estimate for your project. It's timesaving and convenient, especially for those on a tight schedule.

Overall, I'd highly recommend Canterbury Timber to anyone in the market for quality timber and related hardware. Their exceptional customer service, expertise, and convenient online quoting system will make any project a breeze!

I recently came across Canterbury Timber's website (canterburytimbers.com.au) and I must say, I was thoroughly impressed with their product range. As someone who is looking to restore some old garden beds, I was thrilled to find out that they offer exactly what I need. Not only that, their website was incredibly easy to navigate and find the specific products I was looking for.

After browsing through their range, I found myself hoping that their prices would be within my budget so that I could place an order. It is clear to me that Canterbury Timber prides itself on offering high-quality, durable timber products that are perfect for a wide range of DIY projects. I was especially drawn to their range of T/P garden beds as they appeared to be just the thing I was looking for to restore mine.

Overall, I believe that Canterbury Timber is a fantastic option for anyone in need of high-quality timber products for DIY home projects or professional applications. With a comprehensive range, reasonable prices and easy-to-use website, there's no doubt that they have everything one could possibly need to get started on that next big project. I would highly recommend their services to anyone!

My experience with Canterbury Timber was a little bit of a mixed bag, but overall I'm pretty happy with my purchase. As a first-time buyer, I found the process of negotiating the timber order to be a bit challenging, particularly when it came to getting the lengths just right. However, I must say that the range of types and sizes of timber available through Canterbury Timber is truly impressive, which made it well worth the effort to get everything sorted out.

One thing that really stood out to me about Canterbury Timber was their customer service. I started out by emailing to inquire about their products and pricing, and I was thrilled to receive a prompt and helpful response. However, when I tried to follow up with a phone call, I did run into a bit of trouble. It took me a few tries to get through, and once I did, I had to leave a message before I got a call back. Nonetheless, the person I spoke to was friendly and knowledgeable, and they were able to help me place my order quickly and easily.

When it came to delivery, I was pleased to find that Canterbury Timber was able to get my order to me within just a few days. The packaging was solid and secure, and all of my timber arrived in excellent condition. I appreciated that they sent me a confirmation email so that I knew exactly when to expect my delivery, and that they kept me posted every step of the way.

All in all, I would definitely recommend Canterbury Timber to anyone in need of quality timber products. While there were a few minor hiccups along the way, their range, customer service, and speed of delivery are all top-notch, and I'm already looking forward to placing my next order with them.

I recently had the opportunity to navigate through the website of Canterbury Timber (canterburytimbers.com.au) and I must say, I have mixed feelings about it. While the website offers an extensive collection of timber products and supplies, it can sometimes be a bit frustrating to use. One of the issues I faced was that the website's speed can lag at times. This can be a setback when you have to click through numerous pages of search results or product categories. It can be time-consuming and may disrupt the flow of your browsing experience.

Additionally, I think it would be great if there was an option to select how many items are displayed per page. This feature would be helpful for customers who have a specific number of products in mind and want to limit the number of pages they have to browse through. It would save them time and make shopping on the website more efficient.

Despite these setbacks, I must say that Canterbury Timber's website is rich in content with valuable information and resources that cater to all sorts of construction needs. Their timber products and services are top-notch and their customer service is excellent. They are always ready to assist and guide customers in their purchases.

In conclusion, while Canterbury Timber's website could benefit from some improvements, it is still a reliable online source for high-quality timber products and supplies. I highly recommend checking them out as they offer a variety of options that are sure to meet any timber-related need.

I recently had the pleasure of working with the team at Canterbury Timber, and I must say that I am fairly satisfied with the overall experience. Although I was initially concerned about some missing materials that were meant to be included in my order, I was pleased to see that the team quickly took action to rectify the matter once I brought it to their attention. In fact, they even followed up with me to make sure that everything was properly sorted out, which I very much appreciated.

Despite my initial concerns, I must say that I was ultimately very pleased with the end result. The quality of the materials provided by Canterbury Timber was top-notch, and the final outcome of my project exceeded my expectations. I also found the team to be friendly, knowledgeable and easy to work with, which made the entire process smooth and stress-free.

One minor point of constructive criticism that I would offer is that I would have appreciated a bit more proactive communication from the team after I initially reported the missing materials. While they ultimately did follow up with me and took care of the problem, it would have been helpful to see a more timely response or even a courtesy check-up call after I reached out to them.

Overall, however, I would highly recommend Canterbury Timber for anyone in need of high-quality timber materials and a knowledgeable, responsive team of professionals to work with. Despite a minor hiccup, the end result was fantastic and I am very happy with the final outcome.

When it comes to building projects, there is no doubt that there are many options to consider. From the materials used in construction to the overall design, there is a great deal that needs to be taken into account. Unfortunately, when visiting the website for Canterbury Timber, it can be difficult to get a clear understanding of pricing on the materials that are offered. This can make it challenging for those looking to stick to a strict budget or compare different options to determine the best and most cost-effective choice for their specific needs.

Ultimately, it is essential for any business to provide a user-friendly and informative website that serves to help, rather than hinder, their customers. When prices are not clearly advertised or are difficult to find, it can be frustrating to those hoping to make an informed decision. Furthermore, many potential customers may opt to take their business elsewhere, to a competitor that offers clear and transparent pricing on their materials.

Therefore, we urge Canterbury Timber to take a closer look at their website and consider making changes that will better serve their customers. This could include more prominently displayed pricing, as well as additional information and resources that can help educate potential buyers on the benefits and drawbacks of various materials options.

Overall, with some thoughtful choices and improvements to the website, Canterbury Timber has the potential to become a go-to destination for those looking to source quality timber materials for their building projects.

I had an overall terrible experience with Canterbury Timber. Their service was extremely disappointing, as they seemed to be only interested in taking my money and overcharging me when I was in desperate need of something urgently. Sadly, this was not the only issue I encountered.

To make matters worse, Brett, one of the members of their team, completely failed to take into account my concern for the delivery time of the items I had ordered. Despite knowing that I had workers depending on the delivery, Brett failed to follow up with a courtesy call throughout the day to let me know when I could expect the delivery. It's an understatement to say that I was very frustrated and let down by the lack of consideration and care for my needs as a customer.

If anything, I believe that Canterbury Timber needs to step up their game and seriously prioritize their customers' needs. It was so disappointing to see that they had no problem overcharging me, but they couldn't even be bothered to follow up with a courtesy call as a basic courtesy. I hope that they work on improving their customer service, because right now, it's simply unacceptable.

I recently placed an order with Canterbury Timber, and while I found the process to be quite smooth, I can't shake the feeling that I may be missing out on potential trade discounts. I've inquired about this issue in the past, but have been told that the company's prices are already competitive or that shortages have affected the availability of further discounts. Admittedly, this has left me feeling a bit frustrated.

On the other hand, I have noticed that Canterbury Timber's website promotes the creation of trade accounts, which ostensibly offer discounts to customers in the trade. While I haven't pursued this option yet, it does leave me wondering why these discounts aren't offered more openly or directly.

To provide some context, my most recent order with Canterbury Timber amounted to over $7000. While I understand that pricing structures and discounts can be complex, I simply want to feel confident that I'm getting a fair deal. While I appreciate the company's commitment to competitive pricing, I would like to see more options and transparency when it comes to trade discounts.

Overall, I have had a positive experience with Canterbury Timber, but I do hope that the company will continue to strive for fair and equitable pricing across the board.

and timely delivery was fantastic. Canterbury Timber is definitely the go-to store for all your timber needs! This online store makes it incredibly easy to order timber products, and their transparent process provides peace of mind. The website is user-friendly, with a wide range of products available to choose from, and the checkout is quick and efficient.

After placing my order, I was impressed with how well they communicated with me throughout the process. I received regular updates on the status of my order, which I feel is a testament to their dedication to customer satisfaction. Furthermore, the delivery was timely and hassle-free, which made the experience even better.

Their customer service is exceptional, and it's clear they go above and beyond to ensure that their clients are satisfied with their purchases. If you're in the market for timber products, I highly recommend Canterbury Timber. They provide an impeccable service that's second to none!

When I first visited the Canterbury Timber website (canterburytimbers.com.au), I was pleased to find that the site was easy to navigate and aesthetically pleasing. The layout was clear and straightforward, making it easy to find the various products and services on offer. However, I was a tad surprised that I couldn't seem to find a retail price for the items I was interested in online.

Despite this initial disappointment, I remained impressed with the overall quality of the site. The product descriptions were detailed and informative, giving me a good sense of what to expect if I were to make a purchase. They also had a wide range of product categories, from decking and flooring to fencing and hardware.

One thing that stood out to me was the emphasis on sustainability and environmentally-friendly practices. It was clear that Canterbury Timber takes this issue seriously, and I appreciated the transparency around their sourcing and production processes.

While I wasn't able to get a retail price online, I decided to reach out to their customer service team for more information. To my surprise, they were incredibly helpful and quick to respond. They were able to answer all of my questions in detail and provided me with a quote that was competitive with other suppliers I had looked into.

Overall, I would definitely recommend Canterbury Timber to anyone looking for high-quality timber products and excellent customer service. While there may be a few minor hiccups along the way, their commitment to sustainability and customer satisfaction more than makes up for it.

I must say that my experience with Canterbury Timber (canterburytimbers.com.au) was slightly disappointing. I reached out to them via email to inquire about a quote and unfortunately, did not receive a reply. As a potential customer, especially during these times when communication is paramount, I was hoping for better customer service. However, I must add that this experience is purely limited to my communication with them via email.

That being said, focusing solely on their website and the products and services they offer, I must commend Canterbury Timber for having an impressive range of timber products. Their selection is vast and caters to a diverse array of needs. Their website is user-friendly and easy to navigate, with plenty of information provided on each product. I was impressed by the level of detail provided, which helped me make an informed decision on what to purchase.

Additionally, I appreciated the fact that Canterbury Timber offers delivery services, which is convenient for those ordering from a distance. It's also worth noting that based on research, their prices are reasonable and competitive with the market.

Overall, while my experience with communication was not ideal, I remain impressed with the range of products offered by Canterbury Timber, and I would still recommend their services. I encourage them to work on their communication channels, as it is an essential part of keeping customers satisfied.