Candlewood Suites — bad customer service
I checked in on 7/20/13 and requested a late check out which I was granted for 2pm Sunday. Sunday around 11:50am the front desk calls to say I need to check out by 12noon. I explained to her I was told I could check out by 2pm. She said "No I'm sorry we can't grant you that and I wasn't here yesterday but we are short staffed and we need you to check out on time". Wow! A 10 minute notice? I told her I wasn't packed and it would be impossible to leave by 12, she said "I'm sorry my General Manager said we need everyone out by 12." I said can you give me time to pack? She said "12:30 is the latest. I was so upset because I had not planned to leave in such a rush. I really would have appreciated a call much earlier to give me time to leave, not 10 minutes before 12. So I rush to shower and pack just to get to the front desk and no one is there to check me out. I go to my car to put my bags away and come back...still no one there. I call the hotel phone and was told someone was coming. I waited and still no one shows. Really? I get rushed out my room and you mean to tell me there is nobody at the front desk to check me out? I ended up leaving the key on the desk and was never formally checked out, it was like a slap in the face as a customer, thank you for your money now beat it. This is the first time I've had a problem at this hotel and I stay here quite often. It's actually my favorite place to stay when I come into town, but this has left such a bad taste in my mouth I'm considering paying more somewhere else to get better customer service. I've never been thrown out like that from any hotel, not even a Red Roof. Its a shame your customers have to pay for short staffing problems
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