Camping Worldcollision repair service department

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a verified customer
Verified customer

On June 17, 2016, I brought my 2008 Damon Essence to the Camping World in New Braunfels, Texas for collision repairs after the front passenger side tire blew out causing damages to the body, generator exhaust pipes, electrical wiring, and headlight. State Farm accepted the repair claims and covered them. Camping World promised me that my motor coach would be ready in three to four months but many month excuses for delaying the repairs due to the lack of parts. Last month I brought my insurance agent with me to look over and my agent said he did not believe whole story of many excuses. My motor coach is still in the collision center today (January 5, 2017) and still not ready. I am patience with your manager William (Bill) Heinrich and collision manager Steven Schneider. In 6 months, I keep paying for loan, insurance premium, and extended service warranty premium while I cannot ride in my motor coach. Thor Motor Coach merged with Damon Motor Coach in 2010 and Thor sent me the letter that it will provide the service and parts to all Damon motor coaches in what they need in any authorized dealers including Camping World. Please help. John Moehring

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