CAG Acceptance
reviews and complaints

I had to make a late payment and they told me to beg and borrow money to pay on time or else get penalized. After I paid, I asked to change my due date and they told me I had to pay for that too. They don't seem interested in helping or maintaining your credit, they just want your money.

I've had my car for about 4 years and 3 months now! Whenever I had trouble making a payment, CAG Acceptance LLC helped me get back on track. They really know how to talk to people. If you come at them with an argumentative tone, you're not really asking for help! When you took out the loan, you knew you had to pay it back. Thanks, CAG!

If I could leave a zero star, I would. They are a worthless company. They will still charge you a daily rate after you lose your car to an accident. They don't care about you at all. I called earlier and asked about missing payment history on my credit report. I got told, "Why does that matter?" Don't do business with them.

CAG Acceptance LLC is the worst car loan company ever! They need to be investigated for the crazy amount of times they call you in a day, like seriously, it's annoying. The people who work there are so rude and there's no one to keep them in check. They talk to you like you're beneath them, shout at you, and just won't leave you alone. ComplaintsBoard.com, you really need to check them out and their incessant phone calls.

Be careful with this company, my car got totaled, not my fault. I had full coverage warranty gap, and as soon as everything was done, they took their time responding to my insurance company. Then, they charged me over 1400. After everything, I only had my car for 2 months. I asked 100 times for proof and why I still owed. They always said, "because of your late payments." The warranty that I had on the car should have paid that part. Big scam, do not get a loan from this company. Read all reviews.

I'm a customer of CAG Acceptance LLC and I gotta say, there's this lady named Iilene who works there and she's, like, totally unprofessional. Her customer service is, like, terrible, you know? So, I had this accident with the car I was leasing, right? And she calls me up and starts asking all these personal questions. It was, like, so not cool. I had to hang up because she made me feel really bad, like, I was crying and stuff. And then, get this, she kept harassing me every single day, just to get answers about my accident. It was, like, so annoying that I had to block her. If CAG had better customer service, I wouldn't even be sharing this, you know? It's just been a really awful experience.

I got an email today, June 15, 2022, to call about my late car payment. This is the first time I've ever been late since I got the car. I tried calling on June 3, 2022, to change the payment date to my new payday because I got a new job. But they wanted $35, proof of insurance, and a letter from my job stating the date change (which is none of their business). I called back today, June 15, 2022, and spoke to someone named *** who is the manager. I tried to tell him that I already knew my payment was late and that I would pay it on June 17, 2022, when I got paid. I also tried to explain that I was trying to avoid this problem, but they wouldn't let me. He decided to hang up like a coward. I tried calling back, but he didn't answer his phone. I can't wait to pay off this loan. I can finally wash my hands of them.

They are the worst company. They lie to me. They sold me a car that didn't work. I spent money on repairs and biweekly payments. I make my payment and they repo the car because the car didn't pass the emissions test. I couldn't update the registration. They repo the car even when I didn't miss my last payment. They repo and put it in my credit report as repo for non-payment. Do not purchase from CAG Acceptance. They are not a good company. They steal your money. My car loan was only for *** dollars. I was paying biweekly *** dollars. I paid that amount for almost 3 years. I purchased the car in July and they repoed the car in November . I paid them *** biweekly payments and they repoed my car because it didn't pass the emissions and I didn't update the registration. The insurance company suspended my insurance. That car was undrivable. I couldn't drive it. It was parked and I was still making payments. Now I just don't recommend this company to anybody. Their cars are crap. Do not use this company. You will regret it.

This company, CAG Acceptance, is really sketchy. They're not just a little shady, they're downright criminals. I went there hoping to find a car within my budget, and I made sure to tell the salesperson that. But they sneaked in some cars that were way over my price range, making me think they were affordable for me. When I got to the finance office, I realized I was $10,000 over what I could afford. It was a struggle for me to keep up with the payments, and I couldn't even work extra hours to make ends meet. I started using my credit card just to stay on track.

I called them and asked if there was any relief plan available, but they said there wasn't. Then things got worse. I fell behind on my rent, and I knew it was time to give the car back. But right after I made a payment, I called them to pick up the vehicle. They suddenly offered me a relief plan, but it was too late. I was already in deep trouble. It took them weeks to come and get the car. And then, to make matters worse, I received court papers saying I was being sued for breach of contract. They claimed I owed them late payments and legal fees. Can you believe it? They sold the car at an auction for $10,000 and added an extra $3,000 to the amount they wanted me to pay.

Overall, my experience with CAG Acceptance was a complete disaster. They tricked me into buying a car I couldn't afford, refused to help me when I needed it, and then sued me for even more money. Stay away from this company if you value your financial well-being.

CAG Acceptance LLC is a company that I had a bad experience with. They seemed friendly at first, but it turned out to be a trap. They sent someone to help me get a car, but it was all a lie. When I arrived at their location, they had already chosen a car for me without asking what I wanted. The paperwork was ready for me to sign, and I needed a car, so I went along with it. The car was a 2016 Hyundai with low mileage, which seemed like a good deal. However, after three months, the car wouldn't start and had to be in the service shop for a whole month. They gave me a rental car, but I still had to make payments on time. When I finally got my car back, it got totaled in an accident two months later. The insurance company paid it off, but then CAG told me I still owed them over $3000. They threatened to take me to court if I didn't pay. I don't understand how they could charge me after the insurance paid off the car. This company is the worst, but I believe that eventually, their wrongdoing will catch up to them. Don't let yourself be manipulated by them. They target good people.

By far the worst customer service ever, very very rude and beyond disrespectful. They do not work with you being that they are the last resort when you have a low credit score. Do your research folks and do not get a loan through these people buy cash if you can.

Its quite sad to always pay your car one time and the one time you need a extra week they tell you they need a partial payment to even give you the week! I told the lady that answered my call that I couldn’t pay anything since I was affected by this pandemic, well she told me to “figure it out and call back tomorrow to see what I wanted to do.” I’m disappointed very disappointed!

They treat you awful! They refuse to work with you despite there being a pandemic and hardships. They are cold, crass, rude and so unbelievably unwilling to do anything to help you. I wish I never traded my old vehicle in. I now am stuck with the misfortune of having to deal with this company for a while. Please do your research before accepting a loan with these people. I've never had a worse time dealing with a company than I have with them. Rudest, uncaring, and unprofessional management EVER

Constant phone calls about a vehicle that had been repossesed over 10 years ago. I was told that there would be no repercussions because the vehicle was sold shortly after reposession therefore not make me liable for balance. We arranged to have the vehicle to be picked up all was in good standing with the loan company.

I refinanced my car with another company. My car has a pastime machine in it, and they disabled my car. I've been stuck at home for 3 days because my car can't be driven due to their misconduct! I was told multiple times that I didn't have to turn in the pastime item. *** said CAG made a big mistake, and now I'm without a car.

On February 25, 2022, I was involved in a hit and run incident. My car got damaged and I had to deal with the aftermath. CAG Acceptance LLC, the company I had a loan with, contacted me about an outstanding balance of a little over $200. I don't think it's fair that I have to pay for something that should have been covered by insurance. I've repeatedly told them that I won't be making any payments. Additionally, I made a payment in March, but it doesn't show up on my credit report. I want them to know that I haven't had possession of the car since February. My insurance has taken over the vehicle since March 11 or the 14th.

I got a loan from CAG to buy a 2014 ***. When I bought it, I needed a co-signer, so I used *** as my co-signer. But little did I know, *** had some serious trouble with the law for traffic violations. The folks at CAG checked our driver's licenses, but they didn't bother to mention that miss *** had felony tickets already in her name. She had multiple tickets! Later, when I went to get an inspection, everything seemed fine and my car passed. But when I went to the *** to renew the title, they dropped a bomb on me. They said I couldn't renew the title because miss *** had previous felony tickets in her name. I tried calling CAG to sort out this mess, but they were of no help whatsoever. It's important to note that miss *** has never been on my insurance, never driven my car, and I've never had any tickets on my car.

I've been a customer of CAG Acceptance LLC for about a year now. I've had some trouble explaining my situation to them, as they don't seem to understand. I'm a little behind on a small payment, but they keep calling and calling, which is quite bothersome. When I try to talk to them, they refuse to listen or show any flexibility. I still manage to make the payments, although sometimes I'm a few days late, but I always cover them. Their employees are quite rude and self-centered. They just don't get it and keep harassing me with constant phone calls. I attempted to make the vehicle payments, but now they've locked me out of my account and won't let me make a payment. It's absolutely ridiculous. How am I supposed to make a payment if they've locked me out of my account on their website? Especially when the payment is only a week or two late. But I'm doing my best in this situation.

I tried working with CAG Acceptance LLC and the employees made it very difficult. My payment ended up being behind and they purposely ignored me, leading to repossession. I offered to surrender the car, but they took it within 2 hours of the phone call. I asked if they could wait a day for me to clean it because the car had shut off at my parents' place, which is far from where I live. I couldn't go immediately because I was working that night. The manager also threatened me multiple times, which makes me believe he did this on purpose. He's honestly a terrible manager, and I'm not the only customer dealing with this. It seems like a form of fraud, not allowing people to pay for their cars so they end up in repossession.

Me and my wife (***) got a car loan from this company, and let me tell you, they're the most unprofessional company I've ever dealt with. They helped us out with extending our loan for one month. But the next month, we were late on our payment and we got a call from this lady (I can't remember her name). She laughed at my wife and hung up on her when we asked to talk to someone else. So I called back and talked to this guy named *** who said he was a manager. He said he would listen to the call and call me back, but guess what? I never got a call back. We ended up making the payment that day.

Now, today, we were just one day late on our payment and they called and acted all unprofessional towards ***, who has bipolar disorder. They transferred her to this lady *** who said she was a director. First thing Shamika said was, "I'm frustrated, but I'm not taking it out on you." But then she wouldn't let *** speak at all. She just kept talking over her. And then she even hung up on her! *** wasn't being disrespectful or anything.

So I called as her husband, and I'm white, and I was just as frustrated as ***, but guess what? *** actually listened to me. In the background, you could hear *** getting more and more upset and having a manic episode because of how she was treated by *** and the rest of CAG. We want them to listen to the calls, including the ones from today with ***, and then we want someone higher up than *** to call us.

Doing business with CAG Acceptance has been the worst decision I've ever made. I should've read the reviews and taken them seriously, but I decided to give it a try myself since I really needed a vehicle at the time. Right from the start, they put a device on my car that would prevent it from starting. There were many instances where I had to miss work because my car wouldn't start, and they assured me it wasn't their fault. Turns out, the wiring for the device they installed was completely wrong, and it took them forever to send a technician to fix it. I've read other reviews and it seems like I'm not the only one who went through this with them.

I fell behind on my payments because I was going through a tough time with a divorce, and they repossessed my car while I was at work. I explained to them that I couldn't pay the money they needed right away, but they didn't give me any opportunity to make any payment arrangements. When I called to settle everything and retrieve my belongings from the car, they initially claimed they didn't have my stuff. However, it turned out they did have my belongings, and some things were missing when I collected them.

They waited until Covid hit and then decided to garnish my wages. I never received any court paperwork or anything, and they say they tried to serve me. They were able to contact me when it was time to inform me about the wage garnishment, but apparently couldn't reach me earlier to give me a heads up about court dates and such. This is a difficult time for everyone, and my household lost its second income due to Covid, so now I'm responsible for everything along with the garnishment. I'm also a single mother with two children.

Morally, this company is the absolute worst, and the reviews prove it. Every single person has something negative to say.