The Brick

So much I don't even know where to start!

I found a table in December and decided to purchase it, when I came to buy it they said it was out of stock and that it should arrive on January 10th at the latest and that I should pay a deposit to reserve it so that once in stock they will call me to let me know so that I can pay the balance so they can have it delivered. Comes January 22nd still no call so decided to call them. They said it's in stock! Great I told them I was expecting a call and apparently they don't call you to let you know nor does the deposit reserve the table... sucked that up in and said ok... is there one now? Yes... i go make a payment all good... As I'm making the payment I ask the person when the delivery person will drop it off and the time slots. We choose to delay so that they can make a note to have it delivered in the afternoon as mornings don't work for me as I have a job. Said ok. Also SPECIFICALLY asked her if they will be assembling the table as it is a very delicate table and she said yes don't worry. Great! So far all well and I'm cooperating... Comes the day before the delivery I get a call letting me know the delivery will be in the morning between 9 and 12...I call them and they tell me that if I don't take the delivery they will have to charge me 50$ so they take it off the truck as the policy is I can only change 48hrs in advance, but the illogical thing is they only notify you less than 24hours ...anyways... I accept the delivery and made my husband take off work to stay home...still cooperating as you see... The day of the delivery the driver shows up at 1:00pm! Not only that but they just drop off the table without assembling it! Apparently it's not his job! He leaves and I call the store and they tell me that the installer will call me in 2-3 days to schedule installation. I asked them if they could call him and they gave me the number. So I call them only to find out that they will not install it as it's a service that I need to pay for. By then I'm fuming. I call back the store and I tell them what happened and all they said that we are sorry. I said ok... please pick up the table and chairs as I don't want them anymore and I want a full refund... At this point I was very patient but done... they said they prefer that I talk to a manager, I said ok... they said that he's on a conference call and that he will probably only get back to me tomorrow which I refused because I know that past 48 hours they will not take the table back. I asked her to start the return process and her answer is she cannot... FYI all this is recorded and I will be filling a small claims court and I can tell you the compensation that I will request for all the inconvenience will be high. I will also be submitting a complaint to the business bureau and the protection des comsomateurs.