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CB Automotive Fueling and Charging Esso 278 Lake St, St Catharines, ON, L2N 4H1, CA
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Esso
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Esso

278 Lake St, St Catharines, ON, L2N 4H1, CA
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4:55 pm EDT

Esso - I am complaining about the agent in esso

I went today Wednesday October 30, at 16:27 to put gas in my car. When I went to pay, I gave him my Optimum card to have points. He asked me to put fir scan. I did not understand. He then was very rude and told me you don't folliw instructions. I told him you don't have to be rude with me. He then said "[censored] your self Hiw about that" . I was very surprised. I told him that I am going to complain. He then said that he does not like people like us. I tried to call my friend who was outside telling him i will bring a witness. He then said after a person(client) artived thst you are not libing without payin, like if I want to live without paying. I paid and went to my car to bring my phone to take the number from inside the store to call esdo managers to complain. He just bloqued the door. I still under shock.

Thank you

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7:32 pm EDT
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Esso - rude assistant manager at store

Hello I visited the esso today at 278 Lake Street in St Catharines ON at 18:11 I went in to pay for my gasoline when I entered the store I dropped some change on the floor which I bent down to pickup. When I stood back up I was greeted with a very rude toned gas station attendant. He asked me how I was doing today? And when I didn't reply back right away he said "I am doing fine thanks for asking" he proceeded to ask me how I was paying I said cash and scanned my pc optimum points card. He threw my change down on the counter along with my receipt. I turned and walked out of the store and on my way outside I made eye contact with the attendant who was eyeing me up giving me dirty looks. In shock I looked at him questioning what I had done wrong? He then came onto the outside intercom and said "what you've got something to say to me?" His tone of voice was so unprofessional and appalling I won't ever come back to this gas station again. Trying to start a fight with a customer because he was having a bad day? This person should not be in the position of being a manager and I hope you consider this complaint seriously. I have attached a photo of my bill for verification of the location. If I have something to say to your company its that if I ever return here and see this employee serving me again I will be very displeased after I was so rudely insulted.

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