Lastman's Bad Boy

my elderly parents purchased dining set March 30 2021, we put the set together and 2 of the chairs are damaged, we call ed customer services right away and i sent a video and photos as requested, my parents just want the 2 chairs replaced but this has become such a [censored] process, everytime i call the store to speak with customer services the terrible woman who answers the phone that answers hangs up on me, i have not given them any cause to do so, as i write this i sit on hold for customer services and have been for 1 hour and 45 mins, this is interrupting my day at the office and my parents are now stressed to the limits. i can not understand why this is happening and will not be tolerating this any longer. I will be going to the store that this was purchased from and believe me when i tell you voices will be raised. I can not believe that this is the way you treat people.

Recently i bought 1 sofa and table with 4 chairs but one of chair's leg was broken,
I asked them please replace the leg and after 1 month they gave me a used and broken leg again. I couldn't use the chair for my party.
And the most important thing, i checked all chairs and all of them have problem and they will break very soon. so i decided to return this table and chairs and get another type.
When i call them they disconnect me after 10 minutes and don't care at all

I spoke with your agent Mellissa, and she told me we wont return and you should't buy from us. That's it.
I need to replace this table and chairs as soon as possible please give me a guid for return and buy another type of chairs.

Hossein,
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