Leon's Furniture

On April 26th I received a call from your delivery service informing me that the wrong refrigerator had been delivered to me on March 4th. I was very surprised to receive this call, especially since I was asked $ 2000 if I wanted to keep the refrigerator that had been delivered to me by mistake. In addition, the representative accused me of being responsible for the delivery error. The other option I was offered during this call was to return the refrigerator delivered by mistake the next day, April 27th, which was unrealistic.

I was completely upset to be told that after almost two months you were asking me $ 2000, or the return of the item in such a short time. Also, that you consider me responsible for the delivery error, I have therefore ended the call, considering the lack of professionalism of the service obtained by the store delivery service.

On May 16th, I did received a formal notice in which there were several erroneous facts. By mentioning that I had physically made my purchase in your store, the delivery date (April 4th indicated in the letter) and the amount claimed, now $ 500 plus taxes. In the formal notice, you ask me to go to the store within 10 days to pay the difference or to schedule an exchange. However, on May 20th and 25th , I received more calls from the delivery service informing me on my voicemail, that the refrigerator I was originally supposed to receive had just arrived and that we could schedule an exchange. I responded to the formal notice by mentioning that I was concerned about the inaccuracy of the information and your treatment of your customers. You are insinuating that I am not acting in good faith and that it is my mistake but having bought the item online and having received the same brand and the same main attributes (colour, respecting the size of my space, two doors for the refrigerator and space for the freezer at the bottom) I did not even notice the difference. In addition, when I ask for explanations regarding what may have caused the delivery error and to obtain clarification regarding the receipt of my refrigerator, I have no cooperation.

In my response, I mentioned that I am willing to make the exchange, but that I would like to be accommodated, considering that this type of exchange requires some planning, however, I was denied. I understand that I received the wrong item, I am not entitled to keep it, however, I consider that my requests are not excessive.

Especially since initially, it was Leon’s furniture who delivered me the wrong item and that obviously you did not have my refrigeration at the time of my delivery, so if you had not been able to provide me with my property as agreed, I would have been entitled to demand compensation, or to file a complaint with the Office de la protection du consommateur.

This is a dispute for a value of $ 500 that stems from a delivery error orchestrated by Leon’s furniture and at no time was this error recognized and there were no excuses made for the inconvenience for your customer. This is one of the worst experiences I've had as a client. I find it sad that a major company like Leon’s furniture does not care about the reputation that this type of service can generate.

You mention that you are giving me until June 30th to proceed with the exchange, otherwise you will take legal action to collect the debt. I demonstrated my intention to cooperate, asking you to accommodate me for the time of delivery, but you refused. Considering that you already have a deficit for the difference of $ 500 that you claim 2 months later after delivery, I do not understand why you refuse to accommodate me and that you prefer to opt for a legal procedure that will generate additional delays. The impression it gives as a customer is that you prefer to go after your customers at the expense of the customer experience and the reputation of your company.

I purchased a queen mattress and boxspring on Nov 22, 2022 and was delivered to me on Nov 29th, 2022. I came back from a trip on Dec 01, 2022 (after store hours) to learn, I was not delivered a split box spring (which is what I wanted, knowing that a full box spring would not get up the stairs in my home). On Dec 2, 2022, I contacted the store at 10:20am and greeted by a not so pleasant associate (she didn't sound like she wanted to be at work) who transferred me over to their customer service for my exchange inquiry. I was on hold for 35 minutes! I called the store again, while I was still on hold on the other end and explained to the same associate, I was still on hold from the first time she transferred me over. She proceeded to question, why I was still on hold. I questioned the same thing? She transferred me over again and no one answered but it went to voicemail. I called Leon's 4 more times with no answer in customer service and I left a voicemail on the last attempt. I waited until approximately; 1:00pm, when I decided to go to to the store. When I went to the Leon's store @ 10, Suntract rd, Weston, ON M9N 3N9.. I went directly to customer service. No one greeted me and I stood there waiting for 4 minutes, while I watched two associates chatting at their respective desks. Then a third associate entered and greeted me. I explained my situation and he explained that I would be charged a re stocking fee (50% of the price of the box spring). I explained to him, I was never told about a restocking fee when, Jasmina M explained I had 200 days to exchange my mattress if I purchased their mattress cover (which I did). Not once did she ever explain anything about a restocking fee. Why would I be charged for something that was Leon's error for not delivering me a split boxspring, of which I originally ordered. Come to find out the sales associate, Jasmina M did not submit my order correctly for a split boxspring. Customer service told me to go to the mattress section and look to see what split boxspring I could get but instead of charging me 50% of the paid boxspring, they would charge me $40 + tax. (I shouldn't have been charged anything)!

When I went to the mattress section, there was no one there and I stood there for 5 minutes, until I decided to go to their cashier section and an sales associate was standing at the front desk with her back turned and I said "excuse me, is there anyone that would be able to assist me in the mattress section?" The sales associate turned around and said "what?" What kind of customer service is that? For me as a customer asking for help and your sales associate to turn around and be disrespectful. That is disgusting. I repeated my question and she asked someone on the other side of the desk, for someone to assist me.

A gentleman came out from the back and he was able to provide me with the boxspring product number etc... When I went back to customer service, they advised me I would have to pay the difference for the split boxspring, which would have been close to $300. Again, why am I paying for the difference when this was NOT my error from the beginning. The customer service rep did nothing to help me and I chose to return both my mattress, boxspring and the mattress cover (all still in the clear packaging it was delivered in). I was also charged $150 for a restocking fee for the mattress. In total, I was charged $245.20 to return items for terrible customer service from the beginning to end and for an order error that was Leon's fault to begin with. This experience has definitely made me realize, the customer service at Leon's is the worst I have experienced in years and I urge NO ONE to shop at Leon's.

In May 2019I purchased a new sectional and upon opening the packaging I discovered a broken hinge for the storage compartment we were told a part would be ordered and resolved quickly today Oct 18 2019 I receive a call from a young lady named Marina from the store I guess advising me that the scheduled tech to go to my home that my wife had to be off work for and will not be paid for ! Will no longer be attending my suite due to a wrong part being ordered/shipped? I matter how you want to phrase it this is totally unacceptable after waiting 4 months for this repair now my question to you is what will be done about it ?

Bill Chatsick
Order Number 0501901OFDV
[protected]
If you require more information please let me know

My wife and I just purchased our first home and furnished our entire home through Leon's. All the furniture & Appliances (Approx 20k). The issues started right after the purchase was made and just snowballed. First thing we noticed was an appliance warranty was added to our bill for almost $800 which we never asked for. It took about 3 calls to have that reserved.
The next issues started on our first delivery. We provided the measurements for all door ways and was ensured by sales that all our furniture and appliances would fit. When they brought the appliances over they realized the fridge was to tight to get through the door. They had to take the fridge back, which left us with no fridge.
We went in to choose another fridge, and was told the fridge would not be ready for 3-4 weeks.
When we started examining the furniture that did get into the house we noticed the patio furniture chair was missing a leg. Called leons, was told they would send one to us in 5-6 weeks.
Dishwasher that was provided was also damaged. When we called leons we were told to contact Samsung, that after it was delivered it was no longer Leon's responsibility. We argued with Leons for a few days and was able to get them to bring a new dishwasher. We also made arrangements for them to remove all the old appliances from the house and bring them to the garage.
When the delivery people arrived with the new dishwasher we advised them that they need to remove the old appliances to the garage. They told us that was not on the work order and they were not going to do it. I called leons and the manager who organized the arrangement asked to speak with them. They refused to speak with him and slammed the door in my face and walked out of the house.
After they left the house we told Leons what happened and they said they would arrange for an outside private "Company" to come remove the remaining products. The owner of the company called me Sunday morning around 10am saying that he would be there soon to remove the appliances and asked me if I could help him remove the appliances, because he didnt want to "get anymore guys" to help with the job (I'm assuming so he could pocket all the money). I told him that I wouldnt be able to do that. I then asked him if he could give me a timeline of when he would be coming because I had somewhere to be at 2pm. He said rudly "I will be there soon!" and hung up the phone. 3 hours later, still no one at my house. I called him back asking where he was. Again he said "I told you I will be there soon, give me 20 mins. An hour went by and still no one. I called him back, told him I had to leave and asked to reschedule. He told me to contact leons and figure it out.
I contacted leons and they told me they would have him come back the next day around 5pm. Next day at 5 pm i contacted him. told him what exactly needs to be removed and asked him what time he would be arrving. He again told me he would be there soon (without giving me a time) and also stated "That I better be home this time! not like yesterday".
He showed up at 9:30 pm with one other guy. As soon as he entered the house he came in with an attitude and was visibly upset. As he started to remove the furniture he became more and more aggressive. Yelling that he is "not getting paid enough for all this work! " and that no one told him this is what he had to do. I even cleaned out my fridge and removed the doors to make it a bit easier for him. After he removed the appliances he then told me that he is not going to bring in the fridge that he already did to much work and hes not getting paid enough. He told me to contact Leon's and "Figure it out". I told him that I completely emptied my fridge and removed the doors. And I need that fridge in the house now. He got visibly angry again, argued with me for awhile and eventually went out to get the fridge. This time not even removing his shoes or putting on shoe covers to enter the house, and it was raining.
In his frustration trying to remove the appliances he damaged my walls as well as my door. As per the pictures below.
Never in my life have I experienced such unprofessional behavior from a company. Let alone a company like Leon's, which is one of Canada's biggest furniture stores. I would like all damages repaired and I believe some type of reimbursement is in order. Moving into your first home is supposed to be a fun, exciting and memorable experience. Leons has ruined that and taken that experience away from us. It has been truly beyond stressful.

Hi,
few days ago l have been in north York Leon's store location. l brought dining table set, sofa, rug and bed with frame. l measured sofa in my condo but sales person told me if l brought L in the shape it will be better. Anyway l thought his idea nice and sofa will look in my condo better. He was polite and feel me welcome to store. this reason l feel about sofa he is right. However after one week Leon's delivery our sofa. l signed l got it. When l tried to put the sofa l saw got a lot place.that mean doesn't fit probably in saloon. Then l was driving Leon's store and told them about sofa doesn't fit in saloon. They told me l must spoke with customer care service .l explained him about sofa doesn't fit my condo and l am not happy to keep it and l wanted to change it...he told me if l return the sofa it reduce %50 off mean half price of sofa l must pay it by cash or credit card. When they will get the sofa they will give me credit for shopping.he argued with me and l didn't accept %50 my money done .l told him l accepted with some cost me but not that %50..he become angry and told me l will leave store and l never come back again. l told him l come here for deal and you don't own Leon's to tell him l never back again. After that anyway l don't want trouble l left the Leon's store.
1.when l buy furniture where is my right? Even when l signed after one day how comes they don't accept the furniture?
2.who protect me right? and my money comes right away %50 off?
3.l want to solve my problem who organization or government can help me?
4.he really can tell me l leave the store and l never go back in Leon's again?

Before l purchased in leon's sales representatives was very polite and good to us..after when that sofa l bought doesn't fit in my condo..l tried to exchange but what happened that customer care person polite done and he racketeered to call police...if l am not leave store same like he own Leon ‘s...when you want to buy something in Leon ‘s think twice...customer service and return policy nothing...l never want to go shopping in Leon ‘s again

We purchased a washer and dryer on November 22nd. First off, the employee that was helping us we extremely uneducated on the appliances that we were looking for, and extremely unprofessional. He left us on numerous occasions to go talk to customers that I'm assuming were friends or family. He first told us that it was price match guarantee PLUS the 5% that they were offering that day. So once i told him that we had found them cheaper at The Brick, he quickly told us that we could only do either price match or the 5%, which doesn't meet what he told us at all. Then, we were asking questions about the washer as there was only a cold pipe at the back, and not a hot pipe. He had NO CLUE, what we were asking him, and then proceeded to go ask the manager. The manager also had NO CLUE why this was. All i had to do was go online and search the description of the product and it was quick to tell me why there was only one pipe. So clearly he and the manager are uneducated. We got them delivered on Friday November 30th. We no longer need the washer and the drier as we are no longer doing 2 laundry rooms in our house, only 1. We went today, Sunday December 2nd to return the washer and drier. We were told that all appliances are FINAL SALE.. which we were not informed about at all! Our receipt does NOT state whatsoever that the products were final sale. In past experiences when buying things that are final sale, we are notified and a big red stamp that says "FINAL SALE" is usually put on the receipt. The employee at Leons, DID NOT once inform us that the products were final sale. We had no idea, and now are left having to pay a restocking fee of 25%, which was also NEVER stated to us. The Customer Service at the Jane location, in North York, Toronto, was NOT helpful at all. Every employee that we have dealt with thus far at Leons, has no idea what is going on, or what their talking about at all. I can guarantee you, that we will NEVER EVER, purchase anything from Leons ever again, and will also make it very clear to everyone what Leons is all about. They don't even deserve the one star that i am forced to give.