Travelodge

We booked Travelodge in North Bay, Ontario for Oct 26-28, I sent a request a day before our arrival for an early check in. When we arrived, the most rude & ignorant person behind the desk stated check in is 3pm period. I explained I sent a request & that my husband is going to be leaving for his business appt & that I will be standing in the freezing rain for 2 hrs & he stated that he didn't care if it was raining or snowing, check in is at 3pm (it's -1 degree out today & pouring rain). I requested he cancels our reservation then so I can go where someone can accommodate me & he refused, saying he will charge me the full amount if I cancel. I was completely appalled by the way he treated us & spoke to us. The worst customer service I have ever received