Well.ca reviews and complaints 1
View all 5 complaintsWell.ca - Horrible experience
I had awful experience with the website www.well.ca. I placed the order for three times, but only one item arrived. All others were out of stock, but the seller didn’t warn me about it before. They charged me for three times, and no one returned money. I sent them email, but again they gave me empty promises and excuses. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
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My name is Nicole and I am the Director of Customer Care here at Well.ca. I'm so sorry to hear about your experience. We would love the opportunity to correct this for you. If you would like to email our customer care team by responding to any of the order update emails you received, or call us at our toll-free number([protected]), we can get this resolved for you ASAP. It's incredibly important to us that you feel as though this has situation has been taken care of. Take care, and have a wonderful day.
I use Well.ca 2-3 times per month and have always had impeccable service. I would suggest touching base with their customer service team - they are very responsive.