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2.6 450 Reviews

C-Date Complaints Summary

175 Resolved
274 Unresolved
Our verdict: Engaging with C-Date, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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C-Date reviews & complaints 450

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10:34 pm EDT
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C-Date Has anyone got any updates?

Can someone let me know if they have gone further than just send an automated letter?

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6:18 am EDT
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C-Date Impossible to cancel subscription

I have the same experience as everyone else. The majority of profiles are fake, so I have not logged on for months. They continually tried to debit my CC, so I cancelled the card. E-mailing them to cancel apparently wasn't sufficient.
Now I have received a threatening letter saying they will hand me over for debt collection. I think I will let them try.

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1:48 pm EDT
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C-Date Cancelling the premium membership before the end of the trial period

After joining this site it is clear that it is full of fake profiles. I've been waiting for membership details to appear within the settings section of my profile. They were visible today.
So I tried to cancel, however I have to cancel the premium membership first, i go back to the settings and it says I have to fax the request in writing to a Luxembourg fax number (which apparently is not the right number after all)

Who has a fax machine nowadays? its 2020 - think i got rid of my fax machine in the early 90's

I have found an email "[protected]@c-date.com" so I have emailed them. From what I have researched online, the owners will try to withdraw money from my account - something I'm keen to avoid
If you can help I'd be grateful
Clint Yates

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4:53 am EDT

C-Date Cancellation

Hi,

Like many I'm in the process of trying to cancel my subscription. Automated messages on email just take you to a non working loop on the site. No form to be found. An absolute scam that breaks all consumer rights.
Have now written a request for the form to be attached and notice of cancellation of subscription.
Have subsequently had to cancel the card used for the initial 2.99 trial.

How this company continues to trade is beyond me. Fraudsters of the highest order.

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6:22 am EDT
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C-Date Canceling membership

Joined for one month tried cancelling in plenty of time my bank then let me know they had blocked a payment of £119 to these scammers for 3months membership there is no way of canceling I am now being threatened with baylifs this is an awful site and they do not respond to e mails I have not got access to a fax machine i'm on a mobile phone and can't even get to cancellation form as it never appears they have made it impossible to cancell

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3:10 am EDT
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C-Date Cancellation of subscription has not been done, I have not used the the website.

Now they are asking me to pay a 3 month subscription fee all of a sudden? What on earth is happening. Is there anyone that can tackle this issue exists?
I have cancelled my subscription and deleted my account but it still available. I don't know what is going on. They say thet I have bounded my self by accepting and clicking the pay button on their website. This is outrages, I haven't been able to use that website. Please can I get some more information and termination of this contract.
Anticipated thanks.

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12:35 am EDT
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C-Date Subscription cancellation

I want to cancel my subscription to c-date, but I don't have access to a fax machine. I have heard reports of other people reporting that the fax number is not correct so this is not even a way to cancel. I want to my account/ and profile deleted as soon as possible. I have emailed the company several times, but have not received a reply. I also want in writing that I will not be charged a recurring fee after my subscription ends.

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11:30 am EDT
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C-Date Dating site

Cc got charged by this highly deceiving site. I would never have agreed to this service and this price. I would like my membership cancelled and money already charged refunded immediately. I am going to dispute the payment with my bank monday, should I not hear back from this site. The pricing arrangements and info are highly deceiving and the site is not what I thought it would be.

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1:04 pm EDT
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C-Date Dating

A woman on this site has scammed me out of money complained to C-date about her she is still on site presume still scamming other guys I thought that c-date would have taken her off the site but she is still operating she needs to be stopped before she takes too much money off of guys

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5:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

C-Date Cancel subscription now!!!

I can't believe this site.
I registered on the 4th August 2020 and made my it clear I wanted to cancel my subscription on the 6th August 2020. I have emailed [protected]@c-date.co.uk numerous times and still no reply but an automated response.

I have all the emails in hand and well in my 14 day cancelation rights and have made it explicitly clear for you to cancel my subscription.

I have even sent a Fax to the number today 8th August 2020 explicitly stating you have no right in taking monies from my nominated account.

You are in breach of EU consumer rights and UK contractual consumer rights. If a customer has made it clear that they do not want a service and for that service to be terminated then oblige in a manner befitting a trust worthy company.

I have cancelled the card used and have made a report to action fraud today 8th August 2020 making it clear of your intentions to delay processes to procure monies by illegitimate means (deceit).

I have attached the letter I have sent below by fax as ease of reference.

I make a pertinent point, if debt collectors are issued against me then I put you on notice of my administrative charge of £500 p/h payable by yourselves in any event.

If you would like to take this to court then feel free as I do have legal experience lol and would see that you are wound up and exposed for the illicit/deceitful company that you are.

Do the right thing and cancel the membership and become a decent dating site.

ID 6FN2UD54

Regards

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Resolved

I have just recieved an email from cs@c-date confirming my request to cancel my membership. I don't think they were that bad that people have made out they would be in understanding the matters in hand. People just need to follow what they reply in their messages and things can get resolved. Thank you C-date for your understanding and handling of this situation.

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12:08 pm EDT
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C-Date Cdate cancellation

I signed up to their website and paid a monthly subscription. I realised it was a scam and they charged more than was advertised. I contacted my bank to stop payments to them in case they tied to take more. I have recieved threatening emails to send more money. They have made it impossible to cancel the subscription and there is no way to do it. If I pay what they are asking then they will still not cancel the subscription.

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7:04 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

C-Date Dating site

I have cancelled all future payments with my bank as I have tried to fax you the cancellation form and it wont work. I want my subscription cancelled or I shall be taking legal action. I have emailed you repeatedly without reply. I have no interest in your dating site as it is full of fake profiles.
Update...
I have converted cancellation form to a jpeg, signed it and emailed it (as stated in there terms & conditions). I am now waiting for confirmation that c-date has cancelled my subscription and closed my account.
If needed I can attach cancellation form on here to show you.

Read full review of C-Date and 3 comments
Update by TeaseMe
Jul 25, 2020 7:04 am EDT

I signed up by clicking the "no strings attached, free registration button. Then a few weeks later £119.70 came out of my account.
I contacted you by email 7 or 8 times only to receive 2 automated responses.
So I downloaded the cancellation form and tried to fax it but your fax number doesn't work. You've made it extremely hard to cancel.
I have stopped future payments with my bank and they have told me to report it to the Fraud and cyber crime website, which i have.

I don't like the service you provide or condone any future action you take. Therefore i won't be using your site again.
Your terms and conditions are so confusing and the site is full of fake profiles wanting money from me.
Unless my name and data is taken off your records and my subscription cancelled immediately, I will be forced to take further legal action against Interdate SA.

Resolved

So I took a picture of the complaint form and signed and dated it. Emailed it to service@c-date.co.uk. 3 days later, I got an email back from a Jennifer Wilson at customer care, confirming my subscription has been cancelled. Still waiting for my account to be closed as the link disappears from the settings tab. My bank knows not to accept any bills from Interdate or c-date in the future. Hopefully thats the last I'll hear from them.

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Martin Kean
, US
Aug 27, 2020 4:54 am EDT

Can you attach form? Seems they don't like sending it out.

K
K
Khyal Khan
, US
Aug 08, 2020 4:53 pm EDT

Hi, Can you please put up the the cancelation form.

Thank you

D
D
Duncan468
, US
Jul 31, 2020 5:37 pm EDT
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Can I have the form?

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8:10 pm EDT
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C-Date I can't stop my membership at c-date. I have sent several requests to stop my membership and delete my account

I have treied to end my membership in c-date several times before but i couldnt. Now recently I traied again. I sent several messages asking to cancel c-date membership and delete my account and all personal data but did not get anny ansver. As well on my profile I can't change the membership option. It has ben long time and even tho I asked and sent notifications to the service before I did not gen anny answer besides, you wil be contacted. And J had to pay for the membership again. And now I just cant do anything about my profile.

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5:03 am EDT
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C-Date Subscription fee

Date of incident: 15/07/2020
Client number: GB-2020-07-04-[protected]-CDATE-DN

I signed up to a 1-time subscription of £11.96 on 5th June 2020. Upon using the site, I realised it was not providing the service I expected, so I decided to cancel my account. I could not immediately deactivate; I had to wait a week to cancel the subscription. I waited the allotted time and cancelled my subscription and deactivated my account. I did not receive any emails confirming my account deactivation, this was provided on the website.

I have now had an email stating I owe c-date £119.00 for a 3-month subscription that I did not sign up for. I am not paying this and my bank rejected the payment as fraudulent. They are threatening me with debt recovery action from a 3rd party company:

"To stop the automated collection process you must pay the amount in full before the deadline below. If you do not pay the outstanding amount in full or you exceed the payment deadline, we will pass your case to an external debt collection agency. This would, unfortunately, lead to further costs and these would be passed on to you."

The email also states: "Upon receipt of payment this case will be closed and no further charges will arise.
The automatic renewal of your subscription has already been cancelled. You can either use your Premium Membership until the end of the subscription period or delete your account." I am not sure whether this means a one-time payment will end the services altogether, or whether they will attempt to take payment again in the future, so I will not be paying.

I expect the request for payment to be rescinded, my account to be confirmed as deactivated and my details removed from the site. I expect that no further requests for payment will be made to me.

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9:12 am EDT

C-Date Cancelation impossible

Dear sir/madam

Your are committing fraud and been for a while. I have now reported this to the luxemburg police, and to the European Antifraud Office,

Other people saying the same,

https://uk.trustpilot.com/review/c-date.com

I made your well aware that I wanted to cancel the subscription and made it impossible to do so. I even got some other fraudulent transactions committed on my card at the same time.

I'm not sure what kind of business you running.

Kind Regards

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12:00 pm EDT

C-Date Premium membership

I am being asked to pay money which I do not owe. I tried cancelling the trial subscription which I paid £9 for. I couldnt. I have read how this has been setup to scam people.
I therefore went ahead and cancel by Paypal so that you are also not able to take money from my account if you have also made it difficult for me to cancel the subscription.

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Update by NanaKay18
Jul 13, 2020 12:06 pm EDT

They are now threatening me with a legal action to claim money £129 i did not sign up for or couldn't cancel.

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12:17 pm EDT

C-Date All likes that I got were absolutely fake, but I discovered this only after I had paid for their overpriced membership

Normally I use bit.ly/frelove
for setting up dates with beautiful women, but because of this travel ban nowadays I wanted to find a women in my area. All my matches on C-date were located at distant places, moreover, neither of them replied to my message. What's the point of C-date? I have a feeling that it's dead (except of bots). It's absolutely worthless. I got no results for the money I paid.

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11:14 am EDT

C-Date Unauthorized payment

On 17/6/20 a payment of £119.70 came out of my account. I did not authorize this payment and wasn't part of any subscription service.
It seems that others have had the same experience so what are my chances of resolving this. I've cancelled my card to avoid any more payments but wonder if it's at all possible that my money can be returned. Obviously this is quite distressing

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9:15 am EDT
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C-Date Being charged for services I didn't authorise

Hello,

I signed up to C-Date. and when i released it was a scam tried to cancel, I was unable to even after sending them emails to the customer support. no answer. my account has been locked out so I cannot email customer support any more

11th July I now have received a letter if I do not pay by the 15/07/2020. They will take further action.

I cancelled my payment so not to get scammed out of any more money, and I fell like I should not have to pay this amount of money of 187 Eur.

How can i stop this. #

thanks
Duncan James

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Duncan468
, US
Jul 23, 2020 1:22 pm EDT
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Hi there what’s the latest?

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NanaKay18
, US
Jul 13, 2020 12:10 pm EDT

Hi Duncan,

I am having the same issue as you. I cancelled my paypal when i realized they are scam and was not able to cancel my subscription. I am going to ignore them for now.

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peace24
, GB
Jul 15, 2020 6:10 am EDT
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Replying to comment of NanaKay18

Hi, I have the same issue, my bank rejected the payment now they are threatening me with debt recovery if i dont pay by 21st July. I am thinking of ignoring them as the amount of £119 is such a small amount that surely it would cost a debt recovery agent much more than this to try to recover the money, especially as they arent based in the UK.

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karlty
Norwich, GB
Feb 02, 2021 10:48 am EST
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Replying to comment of peace24

could you update me as I'm in the same situation by ignoring them did they leave you alone?

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6:28 am EDT

C-Date Subscription unlinked to membership

C-date is owned by
Interdate S.A. - 13 rue du Commerce - L-1351 Luxembourg
Company Registration: B158 155
Director: Laetitia Pateau

Downloadable in Playstore and offers a trial to access their singles network . While i crazily paid for trial it took me less than five mins to see all the profiles were fake. I cancelled and that was that i thought.
I then forgot all about it until my credit card company contacted me to verify a rejected unauthorised payment for £120.

I rejected as fraud and replaced my card. Investigation online showed a large number of people going through the same predicament most not succeeding in cancelling and lost money.
Deep in T&Cs it turns out deleting your profile does not terminate the financial obligation. To do that you need to fax or post it to them min ten days before 3 month payment is due. You could go their offices but thats not practical and funnily enough they wont let anyone from Luxembourg join to prevent such things. I wrote emails to as many as I could find connected to confirm my cancellation and cease chasing me.m

I then received an automated email claiming i do need to pay and continued non payment will result in use of a collection agent and cost increases.
Let alone deferring me to credit agencies. I have responded to their contact emails rejecting their claim.

The whole operation is a subscription trap with this hidden autorenew clause likely being the main source of income.
I have registered them with Action for Fraud but they are also breaking several European laws around subscription operations. Chasing s
meone for money who doesnt owe is also a criminal offense in the UK.

As Im one of likely several thousand people, this operation needs shutting down or the cancellation process being edited to be clearer.

The sheer volume of complaints on the web and even on here is begging for action. Its truly appalling.

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Bernardo Borbolla
, US
Nov 26, 2023 3:45 pm EST
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I have been scammed also by c-date. They never showed the amount to be charged to my paypal and when I did see the charge, it was for CHF 579.00 (equals to EUR 579). It is outrageous. There are no links or buttons to read their T&Cs or to cancel&delte the account and remove all personal data.

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Richard as
Kettering, GB
Sep 01, 2021 11:33 am EDT
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Yes these thieving scumbags are still taking money from my account even after 2 emails informing them of notice .

C-Date In-depth Review

Overview of C-Date: C-Date is a popular online dating platform that caters to individuals seeking casual relationships and encounters. With a large user base and a focus on discretion, C-Date offers a convenient and safe environment for like-minded individuals to connect and explore their desires.

User Interface and Navigation: C-Date boasts a user-friendly interface that is intuitive and easy to navigate. The website's clean design and well-organized layout make it simple for users to browse profiles, access features, and find what they're looking for without any hassle.

Registration Process: Signing up for C-Date is a quick and straightforward process. Users are required to provide basic information, such as their gender, age, and location, as well as their preferences and interests. The registration form is concise, ensuring a seamless experience for new members.

Membership Options and Pricing: C-Date offers both free and premium membership options. While the free membership provides limited access to features, upgrading to a premium membership unlocks additional benefits and enhances the overall experience. Pricing plans are competitive and offer good value for the features and services provided.

Profile Creation and Customization: Creating a profile on C-Date is a breeze. Users can personalize their profiles by adding photos, writing a bio, and specifying their preferences and interests. The platform also allows for profile customization, enabling users to showcase their personality and attract potential matches.

Search and Matching Features: C-Date offers a comprehensive search and matching system that helps users find compatible partners. The platform utilizes advanced algorithms to suggest potential matches based on users' preferences, ensuring a higher likelihood of successful connections.

Communication Tools: C-Date provides a range of communication tools to facilitate interactions between users. From private messaging to chat rooms, users have various options to engage with others and establish connections. The platform also offers a discreet messaging feature, ensuring privacy and security.

Privacy and Security Measures: C-Date prioritizes the privacy and security of its users. The platform employs robust security measures to protect personal information and ensures that user data is handled with utmost confidentiality. Additionally, C-Date allows users to control their privacy settings and choose who can access their profile and information.

Success Rate and User Feedback: C-Date has garnered positive feedback from users, with many reporting successful encounters and satisfying experiences. The platform's high success rate can be attributed to its extensive user base and effective matching algorithms, making it a reliable choice for those seeking casual relationships.

Customer Support and Assistance: C-Date offers reliable customer support and assistance to its users. The platform provides a comprehensive FAQ section, as well as a dedicated support team that is readily available to address any queries or concerns. Users can expect prompt and helpful responses, ensuring a smooth experience on the platform.

Mobile App Experience: C-Date offers a mobile app for users who prefer to access the platform on their smartphones. The app provides a seamless and convenient experience, allowing users to stay connected and browse profiles on the go. The mobile app is well-designed and user-friendly, ensuring a smooth and enjoyable experience.

Additional Features and Services: In addition to its core features, C-Date offers various additional features and services to enhance the user experience. These include advanced search filters, photo verification, and the option to send virtual gifts, among others. These features add value and make the platform more engaging for users.

Pros of Using C-Date:

  • A large user base, increasing the chances of finding compatible partners
  • User-friendly interface and intuitive navigation
  • Effective search and matching features
  • Discreet communication tools for privacy
  • Competitive pricing plans and good value for money

Cons of Using C-Date:

  • Limited features and functionality for free members
  • Focuses primarily on casual relationships, may not be suitable for those seeking long-term commitments

Conclusion and Recommendation: Overall, C-Date is a reliable and user-friendly platform for individuals seeking casual relationships. With its extensive user base, effective matching features, and commitment to privacy and security, C-Date offers a convenient and safe environment for like-minded individuals to connect. While it may not be suitable for those seeking long-term commitments, it is highly recommended for those looking for casual encounters.

How to file a complaint about C-Date?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with C-Date. Make it specific and clear, such as "Unauthorized Subscription Renewal on C-Date" or "Difficulty Cancelling C-Date Membership".

4. Detailing the experience: Provide a detailed account of your experience with C-Date. Mention key areas such as customer service interactions, the clarity of subscription terms, issues with account management, or any discrepancies in charges or services received. Include specific dates and descriptions of the problem. If you have had transactions with the company, describe them and include any relevant details such as amounts, dates, and the nature of the transaction. Clearly outline the steps you have taken to resolve the issue with C-Date and their responses or lack thereof. Explain how this issue has personally affected you, whether it's financial loss, stress, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or statements. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred due to the issue with C-Date. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a response from C-Date addressing your complaint.

Frequently asked questions (FAQ) about C-Date

Expand Collapse all
Is C-Date a legitimate online dating platform?

Yes, C-Date is a legitimate online dating platform, primarily focusing on casual dating and short-term relationships.

Can I trust C-Date with my personal and financial information?

C-Date uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are there many active users on C-Date?

C-Date has a considerable user base, but activity levels can vary depending on your location and preferences.

Is the C-Date website secure for online transactions?

The C-Date website uses encryption and secure payment processing technology to protect user data during online transactions.

How reliable is C-Date's customer service?

C-Date offers customer support through various channels, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.

Are the membership fees at C-Date competitive compared to other dating platforms?

Prices at C-Date may vary, but they generally aim to be competitive within the online dating market. It's always wise to compare prices from multiple platforms.

Does C-Date offer a refund policy for their memberships?

C-Date may have a refund policy for eligible situations. Be sure to review the terms and conditions for more information.

Are there any known scams associated with C-Date?

C-Date is a reputable online dating platform, but like any business, it may be targeted by scammers. Be vigilant and report any suspicious activity to their customer service.

How long has C-Date been in business?

C-Date was founded in 2008 and has since grown into a recognized casual dating platform.

Can I trust the reviews I find online about C-Date?

When researching C-Date, read multiple reviews from different sources to get a well-rounded understanding of the platform.

Does C-Date offer any loyalty programs or discounts?

C-Date may offer occasional promotions, discounts, or special offers. Check their website or sign up for their newsletter for the latest information.

How does C-Date handle user privacy and data protection?

C-Date offers privacy settings and data protection measures for users. Be sure to review their terms and conditions for more information.

Is the C-Date mobile app safe to use?

The C-Date mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

Are there any hidden fees associated with using C-Date?

C-Date aims to provide transparent pricing, but always review the membership fees and any additional costs before signing up.

Does C-Date verify the authenticity of user profiles?

C-Date may have measures in place to detect fake profiles, but it's important for users to be vigilant and report any suspicious activity.

How can I ensure my safety while using C-Date?

To ensure your safety on C-Date, follow general online dating safety guidelines, such as not sharing personal information too soon and meeting in public places for first dates.

Does C-Date offer any features to help users find compatible matches?

C-Date offers search and matchmaking features to help users find compatible matches based on their preferences and interests.

Can I use C-Date for long-term relationships or is it only for casual dating?

C-Date primarily focuses on casual dating and short-term relationships, but individual experiences may vary.

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