I ordered a workbench for about $650. Month later contacted customer service and was told that my items is on it's way. I tried to be patient and waited. 10 days later something finally arrived. I opened the box and saw some components, few details were missing. I contacted them again, but there was no response. Then I called them and after 5 calls someone finally picked up the phone. But I must say their agents are absolutely useless. They didn't knew anything about what was included in my order (everything was detailed in their catalog). They took my money and I have no clue where the rest part of my order is.
I ordered from the website www.woodcraft.com, but it was really bad experience. I got the wrong order and the seller within 3 months diddle-daddle and couldn’t change the order. Finally, he agreed and promised to deliver my order within couple of weeks, but nothing changed. After I called and sent emails, but this jerk did nothing. I was really sick of this situation, but I couldn’t change it. Please, help me to get something from this jerk.
I recently bought certificate as a gift from the website www.woodcraft.com, but I’m not happy with their services. I ordered the certificate in advance of 4 weeks, but I’m still waiting for my order. Each time their customer services team promised to send it or to check my order, but nothing. I don’t advise you to buy from them, because it would take ages before they deliver your order. I wonder if there are other people, who had the same experience with this seller. Please, post your comments.