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Umovefree Complaints & Reviews

Umovefree / customer service

Jun 3, 2016

I used umovefree for the first time and I'm disgusted. I had to leave town for a family emergency, my gf called and switched my move time. well someone on YOUR end did not notate my acct and the movers show up at 330 when I changed my slot from 1-2. I leave my home and the movers show up, when I'm not even there load my stuff up and leave. They didn't call to verify when they were on their way that it was even ok to come after I changed my move time. They listened to my babysitter which again inst my fault because I was told the movers would call when on the way which clearly didn't happen...

Umovefree - Texas, Dallas / Very bad service


Very bad service, Not only their moving service so bad but you will not get any rebates if you want o move on your own. No one picks up the call for status update on rebates and no returns the calls. Please find other apartment movers, this has very bad customer service.

Umovefree - Texas / Bogus Claim


I found UMoveFree online. They contacted me almost immediately upon registering for their site. I found an apartment to move to and scheduled everything. On moving day the movers were two hours late. I called Umovefree and the person I had been dealing was busy and would have to call me back. She never did. After the movers arrived they looked at everything I was going to move and said almost half of it wasn't covered under the free move and it would cost me an additional $250. I called Umovefree, again busy and no call back. I was stuck and had to pay the extra money. The following...