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Inmate Calling Solutions Complaints & Reviews

Inmate Calling Solutions - Washington / denial of usage

I was denied communication access with my son because: 1. I gave the name on the credit card account (my husbands) instead of my own like I always do)and was told that I could not have two women's names on the account- his name being rune is female??? 2. I was told I had to fax personal information-copies of both licenses, credit cards, and address. What guarantee do I have that this info is secure with this company, because they say so???? 3. Since the address I gave them did not match the info they had I also had to fax my phone bill with the address on it as proof, I have a track phone...

Inmate Calling Solutions / Customer Service

Horrible and rude phone agents. Nobody ever has any real answers they just always tell you they'll set up an investigation that takes 24 to 72 hours, and the person doing the investigator will call you when the investigation is over. No investigator ever calls. I've had 3 investigations done now nobody has ever called me back. There was a block put on the facility I was recieving phone calls from by accident, mind you I just deposited 50 dollars on that account. When I finally called after waiting so long they told me the call block was removed...Little did they know that I have a...