I have the distinct impression of being abused by BT, a company I have been with for many years. It seem...
i kept bt vision for a year and then cancelled it, it was absolute rubbish, now they have charged me £199 for the bt vision box, which when i rang up to cancel i asked them if they wanted the box back they said no . they are now taking £100 direct debit a month, when i spoke to them about the charge they wernt interested they just wanted their money, after a long conversation on the phone telling them i wasnt paying it the lady said to send the box back and after they receive it they will TRY and take the £199 off my bill . BT are a joke
Having fallen ill 6 weeks ago, I decided to cut down on expenditure due to sick pay only. BT Vision was one of these to cut out till work was resumed. 5 weeks after cutting of my Vision, my FREEview stopped working on my Vision box 03/10/11. After several calls to BT, it appears my Vision box only lets me watch FREEview if I Pay to subscribe. They told me to plug the arial into my TV and that will work!! (my TV is 6 yrs old). I now have no TV to watch and still off sick. So I now have to buy a digi box. THANKS BT FOR SAVING ME MONEY AND BEING A LOYAL 20 YR CUSTOMER. So if your thinking of cancelling or going with BT, make sure you have a seperate digi box as theirs won't work.
I was mis-sold bt web clicks on the premise it would guarantee me 80 genuine contacts per month. To date i have received none. When i complained to customer support i was told i had received the web clicks. Clicks are not genuine leads. I was told by the rep that they must be "genuine leads". I have spoken to the rep and he agrees with me 100%.
BT say i am held to a contract for 12 months. So far i have paid 2 months by direct debit and i want to claim this back.
Been with BT for nearly 2 years and moved house called up BT and moved my line accross that was all fine then i rang the company as i wanted to see about getting my broadbasnd and line charges down as i was paying over £37 per month just for the broadband and wanted to get bt vision, called them up and thay said i couldnt have vision as my area is not strong enough for it so i said fair enough but as sky will offer full package absaloutly everything for £50 and that was full sky, broadband and phone. they then said i couldnt leave as i have a new contract with them which started when i moved which no-one told me, so i said i was leaving and gave them notice, i then recieved a red letter so i called them up and offered to pay one month but they wanted to charge me £170, i then recieved a debt agency letter saying i now had to pay them. i rung bt and they wouldnt help, i dont think this is fair as i wasnt told anything like that and they couldnt offer me the things i needed and charging me a fortune.
On the tenth of February of this year, I attempted to set up a direct debit with BT. I was quoted £74.47 and indeed recieved written conformation of this. To my horror, when the direct debit was requested, it was £113.50. I have no record of owing this to BT. The funds were not available to pay this as I did not expect it, so I recalled the direct debit immediately. The bank explained that I would not be charged. I then phoned BT to explain the situation and attempt to remedy it. I was connected to a lady that I can only assume was not in Great Briatain, who didn't understand my problem. I attempted to make a phone call a few days later, but my service had been restricted. I phoned BT immediately to attemp the correct payment and authorised £74.47 to be paid. I was told that this was fine and set up a new direct debit of £35. A few days later, I recieved a letter from BT to say that the payment had bounced and they woulod cut off my service if they did not recieve payment in ten days. The amount quoted was, yet again, £113.50. I phoned immediately and spoke to a very rude man who again did not seem to be in Britain. He was adament that I needed to pay £113.50. I spoke to my bank who confirmed that despite only authorising £74.47, BT had attempted a payment of £113.50. I had also now been charged £38 for a failed payment. Eventually I was able to speak to a British adviser at BT who was very appologetic as there was no record of £113.50 being owed or agreed. She advised that BT would possibly refund my charge if I sent a copy of my bank statement and a letter to one of their offices. Unfortunately in this day and age I am uncomfortable with sending those details through the post but I am told there is no other option. I have since paid £50 to BT as due to the charge I could no longer afford £74.47 and I attempted to set up a new direct debit of £70 per month. Unfortunately due to error either with my bank or indeed BT, the direct debit has been cancelled. I have spoken to my bank today (01.04.09) who have been very helpful, and to BT who have told me they are sorry and that when NATWEST confirm that the payment is not leaving my account, she will ring me and take the payment by card and set up a new direct debit. I would like my £38 back as the error is entirely BT's, I would also like a written appology for the stress this has caused me and my family. My son is only four months old and reacts negatively to a bad atmosphere and I most certainly do not need this as a new mother. Please let the stress end!
Just after christmas me and my partner moved in to a brand new flat which was throu the council and it was a ex show flat so it has never been lived in before.After we had moved in we wanted to set up the landline as my partner is away with the army and we have a young baby which i look after so need some sort of communication.It took me 4 weeks to arrange with bt to sort my line out every time i rang them they told me my line was activated and to plug a phone in which i did but got nothing so i kept on ringing and got no where by this time i had spent £20 of mobile credit as they kept puttin me on hold and sayin that its not there problem and everything is working there end.It took me a 5th attempt at ringin them again to try and sorted it but got no where after that phone call the following day there was a knock at the door it was some1 from bt sayin im hear to look at ur lines he came in and said everythings fine just i need to put a line in the hall way as the builders hadnt done it i told him bout all the problems i have had with them and he said he would put on to my account not to charge me for the call out then i receive my bank statment sayin that they had charged me £106.37 for a call out and they never sent a me a bill for this i did send a letter on the advice of the council to the builders asking for my money to be refunded but they are refusing to pay me back and are sayin the phone line is my responsibility which i think is wrong seein as they had to put a line in.
This is an ongoing complaint about BTthat has not been dealt with.
I changed my mobile package to 600 free minutes and 400 free texts to start in September 2008. This was arranged over the phone. I was sold e phones.
I e mailed and phoned to report this on several occasions but was not dealt with properly and still my new package was not applied and I was charged for minutes that I had used because I was assured that I was on the 600 free minute package, in addition I was charged GPRS although I was told this was free.
I e mailed to the complaints on the following occasions;
13/11/2208 - ref. [protected]
18/11/2008 no reference given just notification that mt compaint was passed to a complaints manager.
I wrote to the company after obtaining the address from a sales advisor detailing all of the problems I was encountering.
I again e mailed on the following ocasions;
07/12/2008 ref [protected]
11/12/2008 no reference given, but a note from Sajiad Ahmed saying he hadn't received my previous e mail.
I am given the number over the pnone of a Louise Maher but after trying over 25 times the line is constantly engaged.
12/12/2008 reference [protected]
Still I have not had a response.
I cancelled last months direct debit as I have been grossly over charged and cannot get an answer to any of my e mails.
My outgoing calls have been suspended.
today Ihave tried to ring Louise Maher 7 times but still no answer.
I have tried to contact OTELO and they require a deadlock lettet to be able to take on my complaint.
I need someone to respond as a matter of urgency.