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1.6 439 Reviews

Zynga Complaints Summary

67 Resolved
371 Unresolved
Our verdict: With Zynga's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Zynga reviews & complaints 439

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7:25 pm EST
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Zynga - Zynga poker account

I was playing poker and seen that my account had been somehow compromised as a message appeared on my screen stating multiple screen open i left the game and went on facebook to check and was logged out someone had hacked my facebook and hacked into my zynga poker i could not enter the game at all untill i reset my passwords then i go on my poker and relise...

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12:08 am EST
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Zynga Never received purchases

I made 2 purchases on game FarmVille 2 on 1/31/23, 1st purchase of $28.61 did not show in my FarmVille Bucks so I tried again this was my second purchase. I contacted support, supplied necessary proof, ie bank statements, screen shots of game, and email confirm from Zynga saying funds were taking out of my account.

I received no return funds or the items I purchased the 2 purchases totaling over $50! am extremely angry and am ready to never play another Zynga game again if this is not resolved!

Claimed loss: 28.51 + 28.61 = $57.22

Desired outcome: Farm Bucks I purchased onto my FarmVille2 account or funds returned to my bank account!

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5:18 am EST
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Zynga - Suspended zynga poker account

I have play zynga Poker before and deleted when I had enough playing it. It has been close to a year, maybe 10+ month since I had the app on my phone. I just downloaded the app a few days ago, but I haven't started playing any games yet. When I opened the app to play, I saw the message saying my account is suspended. I emailed support to ask what happened...

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5:13 pm EST

Zynga Wizard of Oz - game play

I was supposed to have won 10,000,000,000 but did not get awarded. I notice now the game is not even there. Wizard of Oz Slots - Game "City of Wonder." I just finished a puzzle last night 1-31-24 to be awarded the bigger prize and should have won 10,000,000,000. I cannot even send a picture of the particular game as it is not located on located on any slot in the pyramid game. Please check into it.

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7:20 pm EST

Zynga Zynga allowing sexual harassment

Zynga poker has been contacted by at least 50 people over being abused by a few males on game. They watch us and if we talk about our families they come on and make sexual remarks about our children. Talking about sexually assaulting or abuse over the internet is a felony made by the Supreme Court. Zynga doesn’t care. Talk about wanting us raped and sexually assaulted. We have sent 100’s of emails to Zynga. Then we get a generic letter stating to use the report button. We do that all the time. Instead of doing something they tell us to just block them. This has been going on year and they follow us all the time. If we do make a remark at them we get blocked for a week or banned for life it’s bs.

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12:49 am EST
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Zynga Zynga Poker

What? You have pocket Aces?! Well, of course you have to call the idiot who went all in, preflop. Only, this isn't like real life. The idiot who went all in will have some garbage hand like 3 9 os, or J 5. If this is the type of poker you love playing, then Zynga is the game for you. Bad beat, after bad beat, with the @ssholes who beat you taunting you as they win with absolute garbage. I LOATHE this game with a passion!

Claimed loss: My time.

Desired outcome: For Zynga to go the way of VHS and the crack cocaine epidemic.

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9:25 pm EST
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Zynga I was charged .99c but I didn't purchase or order anything from Zynga

A 99c debit amount showed up in my USA bank statement from Zynga. This is a game website which I have never knowingly visited. I don't play online games and I live in Australia, so this is super weird. I know its not much but I don't know if this is going to be a recurring billing or how it occurred, but I definitely didn't make this purchase. I want my money back and want to make sure I don't get debited by this company again. Thanks for your help.

Claimed loss: .99c

Desired outcome: Money refunded and to make sure there is no recurring billing.

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2:08 pm EDT
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Zynga Words with friends game

All of the American flags have been changed to Ukraine and Hamas flags in the WwF games. Zynga has not responded, and has not done anything to change it back. We do NOT support Hamas or any other terrorist group. If Zynga supports terrorist groups they should be shut down. They took our right away to post an American flag. And instead has put a Ukraine and Hamas flag next to my name, this is in violation to my rights as a US citizen. Hamas kills men, women, children and babies. I will NOT be labled a follower of them. The posted pic is only one of many. It only allows me to post one.

Claimed loss: Team is extremely upset, and I myself suffered sleep loss and have been highly stressed. It has taken up many hours of my valuable time researching lawyers and interviewing others going through the same issues.

Desired outcome: Put the American flags back! Remove any terrorist organizations out of the game app. And compensation for my stress and time.

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11:31 pm EDT
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Zynga Words with friends

I just bought a new iPhone. Every single app on the old iPhone transferred seamlessly to the new phone — except for Words with Friends. They no longer have a customer service support phone line. I emailed Zynga, and all I got back was vague, general instructions that did not work, no matter how many times I tried. I became so frustrated that I just decided to delete the WWF account, with the idea of opening a new one. However, I can't open a new one until Zynga closes the old one, which they will not do for seven days, while I am supposed to consider whether or not I really want to close it! I have spent a lot of money on this account over many years, and I am very, very disappointed in the poor quality of the customer service tech support. At this point, I'm not sure I want anything to do with Zynga in the future.

Claimed loss: Loss of all existing games in play, loss of all stats from years of plays, loss of contact info on other players, loss of free and paid tokens that I have not used

Desired outcome: To be able to talk on the phone to someone in customer service/tech support at Zynga

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6:08 am EDT
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Zynga Gin rummy

Hi. I finished the wheel on gin rummy and I’m unable to spin the wheel! I can’t play a game because it keeps going to the wheel on start up and then it won’t allow me to spin. I’ve deleted and uploaded the game numerous times but to no avail.

I have been playing this game daily for years and this is the first time it’s happened. The spin the wheel screen is smoky. Bizarre.

Please help.

My email is [protected]@hotmail.com

Thank You

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1:14 pm EDT
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Zynga Permanent Gift block removed

You offered a onetime only permanent gift block and I PAID FOR IT! I just logged on and it is GONE! WHY?

I keep contacting your company and EVERY SINGLE TIME I DO something happens to my account after the fact!

SO... YOUR EMPLOYEES are able to HARASS poker players at THEIR WHIM?

WHY is that allowed?

I truly hope and pray ALL of my issues, complaints and contact of ALL FORMS is still on file with your company because NOW I'm about to go up and over until someone can FIX the WRONG that is being done to my account aka me!

Thank you once again for wasting my time with YOUR employee's pettiness with my poker issues!

Desired outcome: Play poker once again w/out YOUR EMPLOEE'S interfering with any of it!I PAID to have PERMENANT NO GIFTS where is it? Someone such as myself who has LIMITED INCOME is losing money because of those ALL IN IDIOTS!!

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8:54 am EDT
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Zynga Csr2

Still I am out of pocket all purchases from zynga games csr racing 2. I paid zynga over £5000 of in application purchases. There's about 30 cars missing my profile. The profile got corrupted during your hack where 180 million users had all their data stolen. However I was one of the customers that have a financial lose. Mines £5k to zynga games.

My profile I'd was [protected] also using this email address paid othrough Google play the cars that missiare crucial to this game.

I am not re purchasing these cars as you lost trust when the vip team stole my profile kicking me from vip. That's what caused my loses. The new I'd number is. I am expect you to make reparations to me on the new ID:[protected]. As you have all done nothing the banking ombudsman is preparing a case against zynga games fr the lost monies and the police are investigating this. The court that brought you to justice also knows that your comm has corrupt employees that stole 20 profiles in their entirety.

So I'm pushing togehia back in front of a judge in court to sue zynga games if yoont return what I bought. Is einql beviour. I am also in contact with the FBI. As they know all about yor data breach and now my lost purchases.

It's all illegal I have had to no customer services since as they block me from asiabout my 2 garages full of cars. Bought with my unemployment benefits. At that 5e I should have been getting personal independence payments so the department frwrk and pensions also have robbed me of over £20k. So this money is making huge impact albeit negatively.

Desired outcome: Reissue all purchases made through Google play since csr2 was launched or refund ever single purchase

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Update by Loz691000
Sep 26, 2023 8:57 am EDT

Their data breaches cost me all my purchases

Still I am out of pocket all purchases from zynga games csr racing 2. I paid zynga over £5000 of in application purchases. There's about 30 cars missing my profile. The profile got corrupted during your hack where 180 million users had all their data stolen. However I was one of the customers that have a financial lose. Mines £5k to zynga games.

My profile I'd was ######### also using this email address paid othrough Google play the cars that missiare crucial to this game.

I am not re purchasing these cars as you lost trust when the vip team stole my profile kicking me from vip. That's what caused my loses. The new I'd number is. I am expect you to make reparations to me on the new ID:#########. As you have all done nothing the banking ombudsman is preparing a case against zynga games fr the lost monies and the police are investigating this. The court that brought you to justice also knows that your comm has corrupt employees that stole 20 profiles in their entirety.

So I'm pushing togehia back in front of a judge in court to sue zynga games if yoont return what I bought. Is einql beviour. I am also in contact with the FBI. As they know all about yor data breach and now my lost purchases.

It's all illegal I have had to no customer services since as they block me from asiabout my 2 garages full of cars. Bought with my unemployment benefits. At that 5e I should have been getting personal independence payments so the department frwrk and pensions also have rbbed me of over £20k. So this money is making huge impact albeit negatively.

Update by Loz691000
Sep 26, 2023 8:59 am EDT

Still I am out of pocket all purchases from zynga games csr racing 2. I paid zynga over £5000 of in application purchases. There's about 30 cars missing my profile. The profile got corrupted during your hack where 180 million users had all their data stolen. However I was one of the customers that have a financial lose. Mines £5k to zynga games.

My profile I'd was ########### also using this email address paid othrough Google play the cars that missiare crucial to this game.

I am not re purchasing these cars as you lost trust when the vip team stole my profile kicking me from vip. That's what caused my loses. The new I'd number is. I am expect you to make reparations to me on the new ID:###########. As you have all done nothing the banking ombudsman is preparing a case against zynga games fr the lost monies and the police are investigating this. The court that brought you to justice also knows that your comm has corrupt employees that stole 20 profiles in their entirety.

So I'm pushing togehia back in front of a judge in court to sue zynga games if yoont return what I bought. Is einql beviour. I am also in contact with the FBI. As they know all about yor data breach and now my lost purchases.

It's all illegal I have had to no customer services since as they block me from asiabout my 2 garages full of cars. Bought with my unemployment benefits. At that 5e I should have been getting personal independence payments so the department frwrk and pensions also have rbbed me of over £20k. So this money is making huge impact albeit negatively.

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8:44 am EDT
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Zynga Gin rummy plus is cheating I would like something done about it

I've been playing gin rummy plus for a long time. But I start playing and they keep making me lose. I play and play I win one game and lose 10 or 15. Ok they are cheating I try and try and still most of the time they make sure I get wrong cards they make sure I don't win. It's not right I went up to over 30000 points and all of a sudden they take it away. Now tell me that isn't cheating. The more I play the more I lose. I'd like something done about it please. Claire Perry

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10:23 pm EDT

Zynga Words With Friends

Hope this isn’t going a second time. For years I played Words With Friends with no ads. I change my name from Bruce B. to BBonner because of trouble with some women playing game. Then I paid 9.99 for no ads for no ads which turned out to be only for a month. But I shouldn’t have to have made this payment.

Then in late August I made a one time payment of 12.99 for no ads. Then 10 days later I get ads. They can’t give me ads. There was a price out there and I paid it. It’s like something that never happens. You buy something on saw and later you get a letter saying you owe more money because bargain sale was rescinded.

Somehow got my old name of Bruce B, back but am still getting ads

Desired outcome: Either want no ads under BBonner or Bruce B.

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8:06 am EDT
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Zynga Wizard of Oz Slot Game

I was charge mulitable times for game credits...
Pending
POS DEBIT PP*GOOGLE ZYNGA INC MOUNTAIN VIE CA 00CN08688 (...0063)
POS DEBIT PP*GOOGLE ZYNGA INC MOUNTAIN VIE CA 00CN08688 (...0063)
Card
−$21.54negative $21.54

Pending
POS DEBIT GOOGLE *ZYNGA INC G.CO/HELPPAY CA 00NN03134 (...0063)
POS DEBIT GOOGLE *ZYNGA INC G.CO/HELPPAY CA 00NN03134 (...0063)
Card
−$21.54negative $21.54

Pending
POS DEBIT GOOGLE *ZYNGA INC [protected] CA 00NN03134 (...0063)
POS DEBIT GOOGLE *ZYNGA INC [protected] CA 00NN03134 (...0063)
Card
−$21.54negative $21.54

Pending
ZELLE PAYMENT TO NICSON [protected]
ZELLE PAYMENT TO NICSON [protected]
Zelle debit
−$30.00negative $30.00
I only approved one transaction of $19.99 which is $21.54 I guess with tax.
THIS HAS HAPPENED IN THE PAST AND MUST BE CORRECTED ASAP I ALSO WANT MY DEBIT CARD REMOVED FROM ZINGA GAMES IMMEDIATELY!

Desired outcome: TOTAL REFUND AND CARD REMOVED ASAP!

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7:51 am EDT
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Zynga False advertising

The adverts that pop up when I'm playing Words with Friends disgust me. Ads making ridiculous claims about losing stones in weight within days, ads that say you can make thousands of dollars/pounds every month by playing bingo, etc. It's just false advertising, and such ads should not be allowed on Zynga. You know what you're doing by allowing such advertising, but you don't care, and you don't even care if you get fined. You'll just carry on. What a morally bankrupt company Zynga is.

Desired outcome: Removal of false advertising.

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2:47 pm EDT
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Zynga FarmVille 3

I’ve been double charged on my FarmVille 3 purchases for the past 2 months and didn’t realize it until this month. How can I prove it?

I’ve gone through my bank statements as well as on the app and it’s ridiculous. I never spent $49.99 on gems . I did select the $29.99 but that was the most I’ve ever selected. . Recently selected4.99 and sure enough , received an email from Apple that I was billed 9.98 . How can I prove all this ? Has anyone else had this issue recently? I see older posts about it and posts for other games .

Desired outcome: Refund half the money I was charged since June.

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2:41 am EDT
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Zynga Advertising

Whilst playing 'Words With Friends' on my mobile phone I had an advert displayed advertising cheap electric bikes.

Although the company are from China they stated that they have a warehouse in London.

I ordered and paid for an electric bike costing £40.59, even though it seemed very cheap, as the reviews seemed genuine.

I was able to track the item on line and when it finally turned up, from China for some reason, it was actually a cheap tacky necklace.

I have been in touch with the company by email ([protected]@wholesaleonline.top) but not surprisingly have heard nothing back.

On my credit card statement they are listed as ABT sportswearpro.

As I have had no luck in getting a refund and this was obviously a scam, I thought I would report the issue to you as you allow these frauds to advertise on your sites without, obviously, checking the legitimacy of the business in the first place.

Desired outcome: Full refund

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7:08 pm EDT
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Zynga Gin Rummy Plus

My account was permanently suspended for no reason whatsoever. I play that game when I can, usually lose, and I do not use the chat feature, so I could not have offended anyone. I tried to use the online help feature, but this game is not even listed in the menu. There was no warning or any type of communication with anyone other than drawing and discarding cards so I can’t imagine what could’ve happened.

Desired outcome: Put my account and all of its coins back together!

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12:28 pm EDT
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Zynga FV2 refusing to load

I have been playing FV2 for decades now and have never, ever had loading issues until now. I have the FV2 launcher, always have had. The progress bar has been stuck in the same place for 3 days now. Everything connection related is normal. No issues at all with anything else except Zynga's inability to get me loaded and to reply or talk to me. They are refusing to talk to me. I do not have Chrome or Firefox but that has never been a problem. Zynga has been perfect through all these years, until now. Why?

Desired outcome: fix your loading problems, get me back to playing

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Zynga In-depth Review

Company Overview: Zynga is a well-known gaming company that has been in the industry for several years. They are known for developing and publishing a wide range of popular games across various platforms.

Game Selection: Zynga offers a diverse selection of games, catering to different interests and preferences. From casual puzzle games to immersive multiplayer experiences, there is something for everyone.

User Experience: The user experience on Zynga's platform is generally smooth and intuitive. The games are easy to navigate, and the interface is user-friendly, making it enjoyable for both casual and hardcore gamers.

Graphics and Design: Zynga's games boast impressive graphics and design elements. The visuals are vibrant and engaging, enhancing the overall gaming experience and immersing players in the virtual worlds.

Gameplay Features: Zynga games offer a variety of gameplay features that keep players engaged and entertained. From challenging levels to exciting quests and multiplayer competitions, there is always something new to explore.

In-App Purchases and Monetization: Zynga utilizes in-app purchases as a way to monetize their games. While some games may offer optional purchases, they are not necessary to progress or enjoy the game fully. The pricing is reasonable, and there are often promotions and discounts available.

Customer Support: Zynga provides reliable customer support, ensuring that players' concerns and issues are addressed promptly. They offer various channels for support, including email and community forums, making it easy to get assistance when needed.

Community and Social Features: Zynga games foster a strong sense of community, allowing players to connect and interact with each other. Social features such as leaderboards, multiplayer modes, and in-game chat enhance the social aspect of gaming.

Cross-Platform Compatibility: Zynga games are designed to be compatible with multiple platforms, including mobile devices, tablets, and desktop computers. This allows players to enjoy their favorite games seamlessly across different devices.

Pricing and Subscription Options: Zynga offers various pricing and subscription options to cater to different budgets and preferences. Players can choose to make one-time purchases or opt for subscription plans that provide additional benefits and rewards.

Privacy and Data Security: Zynga prioritizes the privacy and data security of its players. They have robust measures in place to protect personal information and ensure a safe gaming environment.

Overall Rating and Recommendation: Overall, Zynga is a reputable gaming company that offers a wide range of enjoyable games with impressive graphics and engaging gameplay features. With reliable customer support and a strong community aspect, Zynga provides a positive gaming experience. Whether you are a casual gamer or a dedicated enthusiast, Zynga is worth exploring.

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Zynga contacts

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+1 (800) 762-2530

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