Zynga
Reviews and Complaints

I tried tech support many times to fix issue I had after paying a lot of money for coins and elite points in hit it rich game and they did nothing SOOOOO I went to the Better Business Bureau

and Zynga contacted me in a few hours and resolved problem. Too bad you have to go through this to get them to respond

As an expert in the category of online gaming, I have mixed feelings about Zynga, Inc. While some customers appreciate the variety of games offered and the engaging gameplay, there are significant concerns raised by others. Issues such as unfair gameplay algorithms, high costs for in-game purchases, and a lack of responsiveness from customer service have left many feeling frustrated and dissatisfied. It's important for potential customers to weigh these factors carefully before engaging with Zynga's products.

Totally flawed. Spades is played to min 250pts. You do not play spades with Nils and Dnils. They give you 100 pts for Nil, 200 pts for blind nil, but game is capped at 150pts. They still have 10 bags. In essence it's a 2 hand game. if you are up somebody will nill. You can't offset the nil by bidding 10 which is 200 in any spade game. Without Jokers and Deuce being wild, no 10 for 2, no cutting from the door you essentially are not playing spades. You are playing blinds which is almost like playing suicide. And if you talk any smack, the bot police chat bans you for 6 days without being able to speak. Yet they will constantly flash adds for $32.00 $54.00 for you to buy coins. When your bank gets above 5m, they hide any lower gamed tables from your view. So, you have to play at tables with a 2m, 5m buy in which will increase the chances you will lose your money and have to buy more $$ at those high prices. I have filed an FCC & BBB complaint against this game for violating our 1st amendment rights to speak. See below a six-game ban given to me for using the word weirdo where the opponent blatantly cursed at me, and they were not suspended. This is part of my case, please stay away. And for those who have suffered, join my class action suit especially against the bot Christian who tells me any appeals are out of the question.

Zynga poker has been contacted by at least 50 people over being abused by a few males on game. They watch us and if we talk about our families they come on and make sexual remarks about our children. Talking about sexually assaulting or abuse over the internet is a felony made by the Supreme Court. Zynga doesn’t care. Talk about wanting us raped and sexually assaulted. We have sent 100’s of emails to Zynga. Then we get a generic letter stating to use the report button. We do that all the time. Instead of doing something they tell us to just block them. This has been going on year and they follow us all the time. If we do make a remark at them we get blocked for a week or banned for life it’s bs.

Over the past 12 years i have played zynag poker on and off, totalling nearly 400,000 hands. I have seen bots come and go and players with unlimited chips attacking established players.. The benefit is of course to zynga and reptitive payments made by people like me (approx 30k spent in last 12 months) where zynga puts everything else last, except for the welfare of itself. . Its an albanian paradise, the programing all suits to donkey play and losses in the vicinity of 30k in 12 months could well be rife and common place..

كنت العب انا و ابي اخر مره لعبت بها على الحساب و دخلت في العب معه لكي يعطني مال على العبه لانه قد خسرت جميع المال واعطاني من المال 276 الف ولم انتهك اي شي ونحن نلعب كان يقوم ابي في اعطائي المزيد من المال لكي العب و توقفت العبه وقد اعطاني اشعار انه تم اغلاق حسابي بشكل دائم ارجو من يقرء هاذه الرساله ارجاع فتح الحسابه لانه استمتع في لعب هاذه العبه شكرا

we compete every few weeks for a different watch. the watch icon is surrounded by two rings. an outer ring that after 10 revolutions you are awarded the watch of the moment. The inner ring is much more difficult to finish as this ring circles at a much slower pace. my problem is that after all the years I have played on Zynga I'm finally very close to completing the 10th revolution and being able to realize a substantial amount of chips rewarded for the perseverance, but on the 10th revolution forward progress completely stopped at the 10 o'clock position. just stopped all forward progress over a week ago.

Whenever I have won coins of late I don't receive. On Tuesday April 23rd I won over $3million plus coins I was never credited. On April 25th I won 2067 in coins I was never credited. O jave written several messages and absolutely no tesponse from Zynga. I have been cheated other times as well making puechases and not receiving coins

Zynga NEVER responds to issues

Wanda L Ellis

I am having trouble getting my Self suspended acct back after a year ... I keep getting no response from them then when I do it's always we will get it back then NOTHING

I was playing poker and seen that my account had been somehow compromised as a message appeared on my screen stating multiple screen open i left the game and went on facebook to check and was logged out someone had hacked my facebook and hacked into my zynga poker i could not enter the game at all untill i reset my passwords then i go on my poker and relise my chip stack was down to 3.4t from 4t so i reported to zynga customer service and carried on with my play untill all of a suddon i was take out of the table and out of the game was left shocked by this to find when i tried to log back in there was a message stating account violation account restricted for one week, i went on to report this to the customer service help and got a email back stating they had looked at my account and decided there was a violation and will not open or restore my account and stated it will be reinstated on the date it shows and referred me to look at there policy guidelines, i did not do anything wrong at all apart from play poker the did not tell me what if any violation occurred and if so i did not do this as my accounts and password were comprimised i feel dissapointed in this as i really enjoyed playing the game and hope someone looks into this for me and restores my account asap

I made 2 purchases on game FarmVille 2 on 1/31/23, 1st purchase of $28.61 did not show in my FarmVille Bucks so I tried again this was my second purchase. I contacted support, supplied necessary proof, ie bank statements, screen shots of game, and email confirm from Zynga saying funds were taking out of my account.

I received no return funds or the items I purchased the 2 purchases totaling over $50! am extremely angry and am ready to never play another Zynga game again if this is not resolved!

I have play zynga Poker before and deleted when I had enough playing it. It has been close to a year, maybe 10+ month since I had the app on my phone. I just downloaded the app a few days ago, but I haven't started playing any games yet. When I opened the app to play, I saw the message saying my account is suspended. I emailed support to ask what happened. They stated that I violated the terms of service. I emailed back asking for specific because I just downloaded the game and haven't done anything yet. I even explained that due to their data breach, my information has been exposed and it has to be that my account was hacked. They replied saying that I did chips transfer to a suspicious player. Again, I just downloaded the game and haven't done anything yet and I also don't know how to transfer chips and I don't even have friends in the game because I'm not interested in that stuff in the app. I just like to play for fun. They finally replied saying that they aren't going to reply anymore because they explained as much as they could and there is nothing they will do and my account will remain suspended. To be accused when you haven't done anything is unjustifiable especially when I didn't even play the game yet. I truly believe that if I did what they said I agree with what their system flagged, but I wouldn't come here and do this when I know I didn't do anything and it isn't fair neither just.

I was supposed to have won 10,000,000,000 but did not get awarded. I notice now the game is not even there. Wizard of Oz Slots - Game "City of Wonder." I just finished a puzzle last night 1-31-24 to be awarded the bigger prize and should have won 10,000,000,000. I cannot even send a picture of the particular game as it is not located on located on any slot in the pyramid game. Please check into it.

What? You have pocket Aces?! Well, of course you have to call the idiot who went all in, preflop. Only, this isn't like real life. The idiot who went all in will have some garbage hand like 3 9 os, or J 5. If this is the type of poker you love playing, then Zynga is the game for you. Bad beat, after bad beat, with the @ssholes who beat you taunting you as they win with absolute garbage. I LOATHE this game with a passion!

A 99c debit amount showed up in my USA bank statement from Zynga. This is a game website which I have never knowingly visited. I don't play online games and I live in Australia, so this is super weird. I know its not much but I don't know if this is going to be a recurring billing or how it occurred, but I definitely didn't make this purchase. I want my money back and want to make sure I don't get debited by this company again. Thanks for your help.

All of the American flags have been changed to Ukraine and Hamas flags in the WwF games. Zynga has not responded, and has not done anything to change it back. We do NOT support Hamas or any other terrorist group. If Zynga supports terrorist groups they should be shut down. They took our right away to post an American flag. And instead has put a Ukraine and Hamas flag next to my name, this is in violation to my rights as a US citizen. Hamas kills men, women, children and babies. I will NOT be labled a follower of them. The posted pic is only one of many. It only allows me to post one.

Hi. I finished the wheel on gin rummy and I’m unable to spin the wheel! I can’t play a game because it keeps going to the wheel on start up and then it won’t allow me to spin. I’ve deleted and uploaded the game numerous times but to no avail.

I have been playing this game daily for years and this is the first time it’s happened. The spin the wheel screen is smoky. Bizarre.

Please help.

My email is [protected]@hotmail.com

Thank You

You offered a onetime only permanent gift block and I PAID FOR IT! I just logged on and it is GONE! WHY?

I keep contacting your company and EVERY SINGLE TIME I DO something happens to my account after the fact!

SO... YOUR EMPLOYEES are able to HARASS poker players at THEIR WHIM?

WHY is that allowed?

I truly hope and pray ALL of my issues, complaints and contact of ALL FORMS is still on file with your company because NOW I'm about to go up and over until someone can FIX the WRONG that is being done to my account aka me!

Thank you once again for wasting my time with YOUR employee's pettiness with my poker issues!

I've been playing gin rummy plus for a long time. But I start playing and they keep making me lose. I play and play I win one game and lose 10 or 15. Ok they are cheating I try and try and still most of the time they make sure I get wrong cards they make sure I don't win. It's not right I went up to over 30000 points and all of a sudden they take it away. Now tell me that isn't cheating. The more I play the more I lose. I'd like something done about it please. Claire Perry

Hope this isn’t going a second time. For years I played Words With Friends with no ads. I change my name from Bruce B. to BBonner because of trouble with some women playing game. Then I paid 9.99 for no ads for no ads which turned out to be only for a month. But I shouldn’t have to have made this payment.

Then in late August I made a one time payment of 12.99 for no ads. Then 10 days later I get ads. They can’t give me ads. There was a price out there and I paid it. It’s like something that never happens. You buy something on saw and later you get a letter saying you owe more money because bargain sale was rescinded.

Somehow got my old name of Bruce B, back but am still getting ads

I was charge mulitable times for game credits...
Pending
POS DEBIT PP*GOOGLE ZYNGA INC MOUNTAIN VIE CA 00CN08688 (...0063)
POS DEBIT PP*GOOGLE ZYNGA INC MOUNTAIN VIE CA 00CN08688 (...0063)
Card
−$21.54negative $21.54
—
Pending
POS DEBIT GOOGLE *ZYNGA INC G.CO/HELPPAY CA 00NN03134 (...0063)
POS DEBIT GOOGLE *ZYNGA INC G.CO/HELPPAY CA 00NN03134 (...0063)
Card
−$21.54negative $21.54
—
Pending
POS DEBIT GOOGLE *ZYNGA INC [protected] CA 00NN03134 (...0063)
POS DEBIT GOOGLE *ZYNGA INC [protected] CA 00NN03134 (...0063)
Card
−$21.54negative $21.54
—
Pending
ZELLE PAYMENT TO NICSON [protected]
ZELLE PAYMENT TO NICSON [protected]
Zelle debit
−$30.00negative $30.00
I only approved one transaction of $19.99 which is $21.54 I guess with tax.
THIS HAS HAPPENED IN THE PAST AND MUST BE CORRECTED ASAP I ALSO WANT MY DEBIT CARD REMOVED FROM ZINGA GAMES IMMEDIATELY!

The adverts that pop up when I'm playing Words with Friends disgust me. Ads making ridiculous claims about losing stones in weight within days, ads that say you can make thousands of dollars/pounds every month by playing bingo, etc. It's just false advertising, and such ads should not be allowed on Zynga. You know what you're doing by allowing such advertising, but you don't care, and you don't even care if you get fined. You'll just carry on. What a morally bankrupt company Zynga is.