EZinkjets.com reviews and complaints
These people should be put out of business!
I placed an order on April 20, 2007, for 5 Ink Cartridges which was accepted via confirmation code the same day. The order was "Processing"
As of May 23 the order still has not been received. No response back from the company after repeated, yes repeated attempts. They totally ignore you.
I had to purchase cartridges at another store with a higher price eventhough I had placed the order in plenty of time.
These people should be put out of business.
Country of complaint: United States
Product no good, can't reach company!
I ordered 3 ink jet cartridges and when I received them two were leaking into the shipping package. I returned the two cartridges per the instructions on the EZinkjets.com web site. Two months later I've not heard a word from them. And guess what - their e-mail address isn't valid and the phone has been disconnected. This is the first online scam I've been...
Read full complaint and 44 comments
Do not buy anything from these crooks!
I ordered an inkjet cartridge from ezInkjet.com and three months later I still did not receive anything. They sent me an email saying it was shipped, like two month ago.
Their customer service is basically nonexistent - they do not reply to questions on their online "customer service" - if you call them you always end up in a never-ending waiting loop.
I think the whole company is just a fraud. Maybe they never even ship anything and hope that people will not go through the hassle of trying to get their money back.
Ordered 4 cart. for my HP Printer back on 2/2/07 , finally received 2 black cart. on 3/21/07. The last 2 color cart. received 4/20/06... DAMAGED (looked like they were run over!)
No way to contact them, the costumer service # hangs up on you or tells you the mail box is full ( Like it always is!) Sent the 2 damaged cart. back on 4/21/06 with all the paper work... NOTHING as of today 6/8/07... 4 months plus... should have got 'em at Wally World and SAVED the aggravation! DO NOT BUY FROM THIS COMPANY!
Ezinkjets has a formidable website. Having made purchases from them about 7 times the past 4 years I felt quite confident in placing an order for printer cartridges and paying by CC on February 22, 2007. I immediately received an e-mail that my order was shipped 2/23/07, and should arrive within 7-10 days. It did not happen, attempts to get action from them has proven futile. E-mails go unanswered, phones put on hold. I am now pursuing refund from my cc.
I ordered 3 cartridges for HP printers. 2 cartridges arrived; the 3rd was on back order. After 2 or 3 weeks passed, still no cartridge. I sent 2 or 3 e-mails a week or two apart, and to date ... a couple of weeks later ... I still have not heard from this sorry company. In my last e-mail I asked for a refund and told them I didn't want the cartridge any longer. They have not acknowledged my e-mails with an answer. It will be a cold day in hell before I order from them again!
Easily my worst experience buying on the internet. They lie about shipping and can not produce tracking info. I never received any of my purchases.
If you choose to do business with this company - make sure you use a CREDIT card, not a DEBIT card so that you can do a charge back against this company... and you will have to do a charge back, I assure you.
The worst company I have every dealt with. A scam. I ordered some cartridges, I paid and they were
supposedly shipped immediately... A month later and they are still not here. I left two e-mails and
just got form mail back. I called and got put on hold, finally talked to someone and they couldn't
give me a tracking number, said it shipped without one! Oh yea, they sold my email to a spam company too.
In Oct. of 2006 I ordered two inkjet cartridges for my printer. With in 3 days they had charged my credit card. Four weeks later I received my ink, but they did not fit my printer. Sent both back as per the EZinkjets web site. Got e-mail conformation that they received the request for refund. Another 3 weeks later still no refund. Sent another e-mail with no response. Called customer service (now we are at Jan. 2007) they said they checked and had not received the ink back but the returns go to a different center wait two weeks and call back. Called back in 2 weeks - said rec'd - now my name is on a list for a refund check. Called back two weeks later--still on list. Now I am calling every week-still on list. Contacted my credit card co. and it is to late to do charge back. Now I can't get them on the phone... Guess I am out my money. This is a BAD COMPANY THAT IS DOING FRAUDULENT TRANS.
At the recommendation of the Federal Trade Commission (Everyone should file a complaint with the FTC), I took the company to Small Claims Court. The company sent a refund check that bounced. They now have until 05/24/07 to refund my money by US Postal Money Order. If they do not, by issuing a check they could not cover, they changed the complaint from Civil to a Criminal Court matter for Fraud and Contempt of Court. I will post an update. Court case does include the cost of filing as well as what you're owed.
I Sept. of 2006 I purchased the set of ink cartridges in good faith and followed ALL the companies directions- the cartridges did not work. I requested and recieved a Return Merchandise Authorization and returned the set of ink cartridges. I have tried since then to contact the EZinkjets company as to when I will get my money back (at least 20 times) and when I call their TOLL charge number I get a different person to answer the phone and a different answer as to why I have not gotten the refund. The last !0 calls I made to EZinkjets resulted in a computer generated answer that says " mailbox is full-goodbye". The EZinkjets company advertises that all purchases are satisfaction guaranteed 100% or refund of the buyers money. I think 9 months of trying to get my refund is MORE than anyone should have to put up with.
Ordered 5 cartridges march 29th, 2007. I never received them. I have called and called and sent several e-mails. Was told they were on back order. Also, i was owed a$20.00 credit 8 months ago; again i never received the credit.
Today is july4th, 2007. I still have not received my order. It's to late to have my credit card company give me a charge back. I have been doing business with them for 5 years. I have never had a problem before.
I have had it with this company. Do not do business with this company!