EZinkjets.com — Product no good, can't reach company!

C
This review was posted by
a verified customer
Verified customer

I ordered 3 ink jet cartridges and when I received them two were leaking into the shipping package. I returned the two cartridges per the instructions on the EZinkjets.com web site. Two months later I've not heard a word from them. And guess what - their e-mail address isn't valid and the phone has been disconnected. This is the first online scam I've been taken in by - 'companies' like this are what make people weary of online shopping.

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Responses

  • Mi
    Miles Nov 13, 2006
    This comment was posted by
    a verified customer
    Verified customer

    No customer service or support!!! Emailed customer support with concern about inkjets sent to me. Proper type for an HP 15. Put the cartridge in the printer…and got error message “Do not recognize cartridge”. Ezinkjet refused to provide any help, or offer refund or replacement.

    0 Votes
  • Sa
    Sandra Watkins Nov 30, 2006
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    a verified customer
    Verified customer

    Back in July I ordered 2 printer cartridges for my Dell computer. I waited 3 or 4 weeks and after being told my shipment had been missent, received two cartridges that weren't even a Dell brand. They wouldn't begin to fit in my printer. I filled out and sent the paperwork when I returned the cartridges and asked for the correct ones. That was in August. I finally received a notice via e-mail that my order would finally arrive no later than 11/27/06. It is now the 29th and no cartridges. I have spent the past half an hour trying to reach the company via phone and e-mail. On all systems it's a loop that gets you no where. Either they say their call volume is too high and will have to call back later (this recording comes on whether you call first thing in the morning or in the afternoon) and I got no where on their website. So they have my money and I'm quickly giving up hope of ever receiving my cartridges after nearly 5 months of waiting. Not only will I never do business with this outfit again, I will get my $30 worth of rip-off back by telling everyone I know (including the two computer entrepreneurs that told me about it) that this is an incompetent organization that doesn't deserve to do business over the internet.

    0 Votes
  • Mi
    Mike from Michigan Dec 19, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order for the cartridges with EZINKJETS.COM on 9/18/06. My credit card was charged on 9/20/06 and I was informed that I should receive my package by 10/04/06. As of 10/26/06, I still have not received the package and I attempted to call EZINKJETS.COM at 818-700-8428 at least 15 different times during the past 3 weeks but the phone was always busy. The voice mailbox was always full. I also sent at least 15 emails asking for the status on my order and no responds except for the auto reply stated that they will look into the problem in 48 to 72 hrs.

    On 10/15/06, I filed a fraud complaint with my credit card company and they are investigating as of right now. My last email to EZINKJETS.COM stated that I would like to cancel the order and a refund. So far, I have not heard anything from them about the refund.

    0 Votes
  • He
    Henry Barry Smalls Dec 20, 2006
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    a verified customer
    Verified customer

    Cartridges ordered, never delivered. No response to my concerns sent by e-mail and fax. Since this company claims to ship items by u.s. Mail service they can be reported to the united states post office postal inspectors section. This can be done online at the usps website. The f.b.i. May also be interested in looking into this company also.

    0 Votes
  • Vl
    Vladimir Rozhestvenski Dec 29, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Please note that "by early November, I till had not received my order ..." should read "by early DECEMBER ...."

    In mid-October I placed an order for ink cartridges with EZinkjets and remitted payment in full. A month later I had not received my order. Several times I inquired by e-mail about the status of my order, but, other than an automated "receipt acknowledged," I received no response. Finally I telephoned the company (no toll-free number!) and was told that my order had been back ordered but would be sent within a week. By early December, I still had not received my order, so I telephoned again. This time they said that I would be sent a partial order, and that the remainder would be shipped a week later. Shortly after that phone call, I did receive the partial order, but, as of today (12/29/06), I still have not received the remainder. I telephoned today and was put on hold. When I called back, I was again asked to hold. When I explained that I was calling long distance and asked that they phone me, I was told that they did not "do callbacks" but that I could try again in 10 minutes. I did so and finally was able to speak with someone. That person told me that their supplier was overseas and that they, EZinkjets, had not yet received their resupply stock. I was told that my back ordered items would be shipped at the end of next week. When I replied that I already had been told that several times and nothing had been shipped, the "customer service" representative replied that, in fact, they did not know when they would receive their shipment. I then asked for a refund and was told that that would be forthcoming "after January 8." I decided to wait one more time for the back order, and if I do not receive it, I shall visit the company personally to request a refund.

    Several times in the past I have dealt with EZinkjets with quite satisfactory results. When they are having supplier problems, however, it seems that "customer service" is nonexistent. While the woman I have spoken with on the phone, "Claudia," has not been rude, she has not been at all sympathetic, contrite, or helpful.

    0 Votes
  • Be
    Betty Williams Jan 03, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered 2 ink jet cartridges from them. They did not fit so I returned them according to their policy. I e-mailed at least 14 times, sent fax and called repeatably. Today after 5 1/2 months they said they credited me, but there is no credit on my credit card. Their answer was "well we did and there is nothing we can do about it now" My credit card company is now dealing with them. Don't buy from their company, if there is ANY problem they don't deal with it.

    0 Votes
  • Jf
    J. Frazier Jan 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I ordered inkjet cartridges and received the wrong brand. I returned the incorrect cartridges following all guidelines on the EZInkjet.com website. My mail receipt shows the items were successfully returned to EZInkjet.com but they did not replace the cartridges and did not provide a refund. After many months and many attempts to obtain a refund I have given up. They have my money and refuse to return it. Buyer beware.

    0 Votes
  • Ju
    justmama Mar 08, 2007

    I ordered ink from ezinkjets.com in Dec 2006. I have not received my ink, a refund or a satisfactory response from them. I only get these generic responses from them when I try to contact them. I have not been able to contact them by phone. I think this company is a big scam.

    0 Votes
  • Kr
    Kris Lee Mar 23, 2007
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    a verified customer
    Verified customer

    YOU WILL WAIT AND WAIT AND YOU WILL CALL AND ASK WHERE IT IS AND IT WILL STILL NEVER COME! The huge discount they offer isn't worth the hassle. I ordered two print cartridges for my printer on Feb 16. Two weeks passed ...eagerly checking my mail box daily... I called to inquire about my order, they told me to wait. I waited another week, contacted them again, and this time they said they would put a tracking order out. I waited, again, for another week. I called and the guy I spoke with was very nice, apologetic, and said they would ship out immediately via priority email. Now, 5 weeks after my order, I still have not received. I tried to call today, and the recording said they were busy.

    0 Votes
  • Pa
    Pat Patel Mar 28, 2007
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    a verified customer
    Verified customer

    Placed order on oct. 31st. 06 and have not received it yet, they charged my credit card that same day. I told them refund my money back to my credit card and they said they could not because they were switching credit card processors. So i told them in dec.06 to send me a check and they said i should get my check in two weeks. Called them back in feb.07 and they said they have not got my name yet. Called them today march 28. 07 now they say there is a legal action against them and they cannot do any refunds. What a rip-off , they got my hard earned money!

    0 Votes
  • Wi
    William Henderson Mar 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Placed order on 01/17/2007, was charged that date, and as of 03/30/2007 have not received order / nor refund. EZinkjets.com is a rip-off, DO NOT ORDER FROM THEM!

    0 Votes
  • Do
    Don Paris Mar 31, 2007
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    a verified customer
    Verified customer

    Same thing as above charged credit card charge within a day but did not receive order-four months ago. Is there anyone to report them to. We are scammed!! Guess Office Max is cheaper after all.

    0 Votes
  • Ge
    Gerald Trask Apr 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Exactly as above, have ordered 5-6 times before and all went well. This time NO product. They said it was shipped and would put tracking with Post Office, heard nothing, service person said he would reship, still not here. Going to file charge back with VISA.

    0 Votes
  • Be
    Berlina Taylor Apr 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    If you haven't already done so file a complaint to the bbb (better business bureau) and the ftc (federal trade commission) we should try to shut this scamming business down!!

    I ordered ink cartridges for my lexmark printer in august of 2006 and received the wrong ink cartridges. I then went onto their website printed out my return label went to the post office and tried to purchase a tracking confirmation that the website said to purchase to track your order and wasn't able to. The post office said i couldn't add anything extra to the return because of the prepaid postage label. I sent it back within 30 days and waited and called and emailed and got nothing in return. It is April 2007 and i still have not given up i recently got a hold of someone on the phone, which was the beginning of February the lady emailed me 2 pages that i signed and dated with my new address saying that i sent the items back and that i would be getting a refund and if the items by chance came back to me that i would send them back to the company etc. So i signed it and faxed it to them she received it and said that my refund would take approx. 8 weeks. I waited and waited and finally called them at the beginning of April and was told that my check was sent out to me only it was sent to my old address i then corrected my address again letting her know that i already had signed and faxed over a paper with my new address to their company months ago and she updated my address and now i wait for another check to be sent out to me.

    0 Votes
  • Ar
    A.R Apr 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    They also ripped me off too. Same loops as the rest. I think the only reason their not busted is bec. their a minority SCAM company in CA. I filed a complaint with the BBB and the FBI. I felt silly filing the FBI complaint but the money was taking over state lines. I really want these people busted and in jail. They will be caught. https://tips.fbi.gov/

    0 Votes
  • Ja
    Janet Brooks Apr 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am being ripped off by EZinkjets! I never received part of my order and what I received did not work and was returned. They have tried to say they never received the returned item and have yet to credit me for anything. They are stealing my money. Don't order from these scrammers!!!

    0 Votes
  • Ge
    Gerald Huelsman Apr 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ordered ink cartridges over a month ago. Still not received. My Visa was charged the same day the order was placed under Christina and Co. Neither EZinkjet or Christina and Co. can be reached by phone, fax or e-mail. Chase bank is now going after them. I hope they nail them. These sort of operations need to be caught and their officers sentenced to fines and jail.

    0 Votes
  • St
    Steven Durst Apr 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ezinkjets.com - no merchandise received called hundreds of times on phone always busy!! Never got one email response back! Stay away from these people never received my cartridge yet after 4 weeks.

    0 Votes
  • Le
    Leroy T Perrow Apr 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ordered ink on 1/27/07, never got my order !!! Can't get my money !!! Going to stick to big name companies from now on when using the internet. Things like this hurts the small business man, its too bad.

    0 Votes
  • Ge
    Gerald Trask May 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    First, they are a rip off company, BBB has over 800 complaints against them. 2nd. Get your money back by filing complaint with you Visa or Mastercard (I did and got my money back). 3rd don't call the 818 700 8428 phone # as you will be charged for it by some fly by nite phobe company called USBI ( looking at my phone bill this min. Got charged $1.81

    0 Votes
  • Ns
    Nsaeed May 05, 2007
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    a verified customer
    Verified customer

    I ordered ink on 4/17 and received a confirmation. Since them the order is not shipped. The phone numbers listed on the web site get me nowhere. The phone numbers appear to be fake. There is no email address and the submittal emails are unanswered.

    0 Votes
  • Da
    Dave Kownack May 08, 2007
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    a verified customer
    Verified customer

    I ordered 3 inkjet cartridges 3-1-07, never received them. Only got an answer on their phone # once. They promised a returned call which I never got. Their email address is no good.

    0 Votes
  • Ma
    Magda Gonzalez May 10, 2007
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    a verified customer
    Verified customer

    On 03/26/07 I ordered 2 cartridges 1 black and 1 color. I have never received the color cartridge or a refund for it. After I requested a refund for the black cartridge on 04/18/07, I received an email saying that my ordered had been shipped. I got the wrong black cartridge 2 weeks later. I sent it back. I have sent the company 7 emails and have not gotten a reply. Of course I have not received either cartridge.

    0 Votes
  • Ju
    Judy Ann Earsery May 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I order 1 individual ink cartridge for my epson c88 and a 4 pack of 1 black, 1 cyan,1 magenta, and 1 yellow with shipping and handling the total was $20.13 i ordered this on 3/14/07 they sent me the wrong order finally got a hold of someone on the phone they said they would send me correct order on may 4th never received anything and no response on any phone calls or e-mails

    0 Votes
  • Ji
    Jill May 22, 2007

    Order placed 2/25/07. Still waiting 5/23/07 no emails returned. Don't answer contact #.

    0 Votes
  • Ka
    karen readenour Jun 01, 2007
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    a verified customer
    Verified customer

    Did not apply for card and got monies deducted from my checking account

    0 Votes
  • Ab
    abbas sepehriamin Jun 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I place order number 366251 and 367779 back on march 25,2007 ink for my printer and photo paper it is over 4 months i have not received my orders there is no way to get in touch with this co. They have toll free 1-818-700-8428 but you have to have access code which i do not have. I have send all the documents to bbb, but i have not received any information from bbb as date 6-20-07.

    I hope i be able to get my money from this co.

    0 Votes
  • Jo
    jodie Jun 29, 2007
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    a verified customer
    Verified customer

    This place sucks... ordered in Feb and still nothing. If you go to the website they have changed their name. I also filed a complaint with the BBB and the file is now closed due to no response from the company. I hope all works out for you, I have had to go to my bank and now they are pursuing the situation.

    0 Votes
  • Jo
    John Zoldi Jul 05, 2007
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    a verified customer
    Verified customer

    To add one more person to the complaint list.

    I got also ripped off. Ordered 2 deskjet cartridges for my HP printer. Did not work. Sent items back at end of march. This is July 5, 2007. So far no credit to my credit card. Also, just like people above, can not talk talk to anyone on 1-818-700-8428.

    Do not order anything from this co. Now I will also notify the BBB, I will also contact my credit card co.

    0 Votes
  • Li
    linda comstock Jul 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also ordered a cartridge for my dell computer and never received it. Sent several emails and even a fax - but still no cartridge - I will contact the bbb and have my credit card company looking into it.

    0 Votes
  • Ji
    Jim Abramson Jul 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Ordered an ink cartridge last May and to date have not received the cartridge. Tried to contact the company many times by e-mail and phone without any success. Filed a better business complaint but to date the company has not respond to the complaint. Buyer beware! This company has an "F" rating by the better business bureau and rarely responds to or makes good on complaints.

    0 Votes
  • Be
    Bertram Bowers Jul 18, 2007
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    a verified customer
    Verified customer

    Have they changed their name? I googled exinkjets and was taken to a site called "inkjet5.com" I hope they all die! I mean that in a nice way, of course.

    0 Votes
  • Bl
    B Lentz Jul 20, 2007
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    a verified customer
    Verified customer

    I received the following e-mail from them when I contacted them about a refund never credited:

    We, Inkjet5.com, recently purchased the database from EZinkjets.com.

    We have reviewed the information provided and we show that EZinkjets.com had issued you a refund for this order.

    0 Votes
  • Ka
    Kaye Allen Jul 25, 2007
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    a verified customer
    Verified customer

    I ordered an ink cartridge on 6/01/06, it didn't fit. I returned it on 6/16/06. I have tried every way I know to contact these people. When I did get in touch with someone there was always a different reason for not getting my refund, it had been sent I should be getting it anytime, it was lost in the mail they would take care of it, it was in the pile of refunds to be mailed out, etc.
    As of today 7/25/07 I still haven't received my refund. These people are rip offs. Don't let them get you, if they haven't already.

    0 Votes
  • J
    J Aug 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought the cartridges and they were defective. The company has done nothing about it!

    JP.

    0 Votes
  • La
    Lauri L. Aug 20, 2007
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    a verified customer
    Verified customer

    About a year ago I started getting phone calls to my home number which is very similar to the number they published on their website. I stopped getting these calls about 3 months ago. Now I know why. They either went out of business or moved to another city!!!

    If you have ordered from them, contact your local postal office and find out how to file a complaint since they were doing business via interstate commerce.

    0 Votes
  • Sh
    Sherman H. Conover Sep 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I'm really Pi--ed off at these people!!! I have called them so many times and e-mailed them but still no refund. I originally ordered ink from them on Oct. 12th 2006, told it was shipping out in 3 days, never got my ink. Was told it was backordered then and then I finally got my ink in March after I told them to cancel my order and refund ,me in full. I refused the shipment and am still waiting for my refund of $32.11, to this day no refund check and am still waiting to hear from them.

    Contacted the BBB in CA and they told me since they were not a member to get a hold of the Fed. Trade Comm. which I did today, hopefully they can help me. These people are scammers and let's get our $ back!!!

    0 Votes
  • Si
    Sinergyware.com Sep 07, 2007
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    a verified customer
    Verified customer

    I ordered a black inject cartridge from this place and it was actually pretty good... i guess i was lucky? I see their website doesn't work anymore they probably went out of business...

    0 Votes
  • Ph
    Philip N. Davis Sep 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Same complaint as the rest. Received bad catridge, lots of excuses, etc. etc. EZinkjets was a good company I had ordered from for years before this. What a shame!

    0 Votes
  • Sa
    Samir Rustom Oct 20, 2007
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    a verified customer
    Verified customer

    I received two HP color cartridges .. To my shocking surprise, after opening the packing I found out that one was completely empty with no even plugs on tanks. The second one, the yellow color was empty. I tried to contact the company, they don't exist anymore!!! How companies like this can get away with people's money unaccounted???

    0 Votes

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