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11:57 am EDT
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Realypay.com Never recieve what I have order

I have order a watche in a internet site called www.bergwatches.org. the 3 of march 2013. Ii have pay via Realypay 97.63 $.
I receive from the china sender office that the watch is to the custom office in Zurich Switzerland from the 28 of march 2013.
Today the 8 of march I don't receive the watch. I have asked to bergwatches what happen. And also tray to contact Realypay.com
Iit was impossible to joint.

So I think that the two" actors" bergwatches and the payment Realypay are like a Mafia !
And on internet we cannot joint their site they are disappear.

Jacques Berney
Sagnes 3
2022 Bevaix

Switzerland

Country of complaint: Switzerland

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Owz
GB
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Jan 23, 2014 7:19 am EST

I ordered shoes on the 17/12/2013 month later I received them only to find that they were the wrong size . The size I ordered was woman's 7 and had men's 8 not happy that there is nothing on the invoice on how to sent them back . I paid through realypay .com which I didn't know was a third party I have emailed Christmas cheaptimberlandboots .com in which I have had no reply

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shakirat rabiu
GB
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Jul 22, 2013 4:07 pm EDT
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Hi. I had ordered an item since July 2nd and i have receiven't it since now, almost a month. Thank you.

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milangarments
US
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Jun 17, 2013 4:07 pm EDT
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Hi.
I had ordered 2 items are ( product # LV026, LV1090 ) The Money your company was charged on June/6/2013 but i've just received 1 ( LV026).
How about another item ( LV1090), when it'll be delivery to me.?

Thank you.

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11:01 am EST
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Realypay.com payment

I ordered some Thomas Sabo jewelry, after reading their terms ans conditions I knew that they would not be real products. I cancell within 10 mins. When I applied for refund after sending several emails which most of them were returned by the postmaster, I was told that they would take 8% from my refundl, but no mention of this in their terms and conditions. I have just checked my bank account and see that I have received my refund less the 8%, which I totally object to this. I thought the products were just cheaper because they were coming from America. I this company's rules and conditions should be looked at. I have an email that says that the order would take between 6-72 hours to process so why the deduction after only 10 minutes.

Company Business Name: customerservice4vip@gmail.com

Country of complaint: United States

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Francesca gilb
IT
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Mar 06, 2013 4:30 am EST
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Please can somebody can inform how can I contact Realypay payment office?
it is more then couple of moth that i am waiting for refund Transaction number 12271118408100233I .

please let me know how to contact realypay and what to do to have back my money

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Francesca gilb
IT
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Feb 23, 2013 4:16 am EST
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I bought a Moncler on monclershop, and paid soon by raelypay transiction. After few days moncler contacts me to tell that they couldn't send me my moncler, so I asked to refund me, and they have done it on 7 th dec 2012. they said, you will received your money on your credit card. Now, 22 th feb 2013, I haven't yet received my money on my credit card. It is that possible, is there any problem may you want other details to send me money?freencexa from Italy

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Hassan Farsi
Conshohocken, US
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Feb 07, 2013 2:48 pm EST

I order watch to REALYaAY .com, I received watch from china unfortunately it was not working . I want to return the watch is expensive than watch please let me know how to return it to some place in USA May name Hassan Farsi

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Ruth Ward
GB
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Jan 09, 2013 11:58 am EST

I
too was scammed by them. Ordered Ugg Boots and then realised they were a fake site. Taken my money and I will never see any boots, fake or otherwise. Cancelled my card and my Bank are trying to get the money back
Ruth Ward

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5:37 am EDT
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Purchased shoes online from Kicks Express. Money was taken from my account by Realpay.com that day. kicks Express emailed to say the style was out of stock so I asked for a refund, which they said they would arrange. I have sent numerous emails to Crystal of Realpay.com who says to be patient and wait for refund. It is now 60 days+ and no refund. My...

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5:09 am EDT
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Realypay.com third party payment platform

On 3/25/12 an order for two pair of nikes at nikefreerunbox.com totaling $169.04 was placed. A third party, realypay.com processed the payment. Realypay.com sent me a customer support link, [protected]@realypay.com to review my order. I had been asking for tracking info and instead I got a message saying my order was not in stock. The policy for nikefreerunbox.com stated out of stock orders are fully refunded. The communication with both nikefreerunbox and [protected]@realypay is very poor. It's been two months and I have not received my refund. I had to cancel my visa credit card to be on the safe side. And canceling the card didn't have anything to do with not receiving the refund. Also, the description of this transaction on my bank statement reads, VENA TRADE SUZHOU.

Company Business Name: nikefreerunbox.com

Country of complaint: China

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moni8302
Chicago, US
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Jan 14, 2015 1:49 pm EST

I ordered a northface 2 years ago and they still keep saying yeah you will get your refund. Has anybody been able to do anything about these jerks!?

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moni8302
Chicago, US
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Jan 14, 2015 1:47 pm EST

Same thing here. Who can we report these jerks to? I was never refunded my 90 dollars and I was charged over the amount of what I had purchased. Has anyone been able to do anything?

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Brandon2659972345
McKinney, US
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Nov 21, 2014 6:08 am EST
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I recently ordered 4 pairs of Oakley sunglasses off of a connected website operating in Beijing and the website used realypay.com for the payment processing and I was nervous to continue with my order after reading all the complaints about realypay.com. I continued to put in the order and purchase the sunglasses anyways just to see if it was true since I work for the government currently, after the payment was processed I recieced a confirmation email along with another email 48 hours after I put in the order stating that the items were shipped out on so and so date and included a time frame of the shipping, after 8 business days I became nervous of the so called scam in question when suprisingly I received the sunglasses on that 8th business day. After further investigation I'm here to say it's not realypay.com that the issue the site is merely payment processing the scams are the shady sites you order the goods from, there are a lot of sites that are scams and no matter what when you purchase cheap products online that are too good to be true there are always the risk you will get scammed. Some advice people never order over $100 worth of product to a new or shady website without checking for scams and doing some online investigation first. Thanks hope this column helped somebody or prevented any further losses.

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Kburden
Rexburg, US
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Mar 28, 2014 8:06 pm EDT

I ordered a pair of sneakers for my son October 17, 2013and realypay took the money out my account. The next day I emailed the buyer to tell them I need to cancel the order and they said ok we will send refund but would have to wait 40 days. I waited 40 days and still hadn't received a refund. Realypay says they are processing the refund with the bank. I email them every week and they keep telling me to wait, he is urging the bank to hurry and process. It don't take 5 months for nothing to be processed. I want my 103.00!

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Aliki Papadaki
CY
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Mar 19, 2014 2:28 am EDT
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AVOID! I ordered only one kids t-shirt from www.cheapfootballshirtshd.co.uk. They sell fake football shirts. They say they sent the items you ordered and suddenly you receive a letter (mine was from Belgium, an organisation called abac-baan - http://abac-baan.be/ that supposedly represents Puma) that says that you ordered fake goods and according to the law the goods were confiscated at customs and destroyed. They were asking me to pay €300 in order to cover their investigation expenses. The letter mentioned nothing about my order number, there was no copy of my invoice and the goods mentioned in the letter did not correspond to my order. Also if you use this anti-fraud organisation's site http://abac-baan.be the links don't work and everything in it looks like print-screen. I believe this whole thing was set up by www.cheapfootballshirtshd.co.uk and realypay.com. I think that they never send you any goods, instead the send this letter in order to frighten you about criminal procedures and force you to pay €300.

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Aliki Papadaki
CY
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Mar 19, 2014 2:26 am EDT
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AVOID! I ordered only for one kids shirt from www.cheapfootballshirtshd.co.uk. They sell fake football shirts. They say they sent the items you ordered and 2 months later you receive a letter (mine was from Belgium, an organisation called abac-baan -http://abac-baan.be/ that supposedly represents Puma) that says that you ordered fake goods and according to the law the goods were confiscated at customs and destroyed. They were asking me to pay €300 in order to cover their investigation expenses. The letter mentioned nothing about my order number, there was no copy of my invoice and the goods mentioned in the letter did not correspond to my order. Also if you use this anti-fraud organisation's site http://abac-baan.be the links don't work and everything in it looks like print-screen. I believe this whole thing was set up by www.cheapfootballshirtshd.co.uk and realypay.com. I think that they never send you any goods, instead the send this letter in order to frighten you about criminal procedures and force you to pay €300

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Imzy
GB
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Jan 03, 2014 5:52 am EST

Can Realypay use our credit card details?

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Imzy
GB
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Jan 03, 2014 5:52 am EST

Can Realypay use our card details and use for other scams?

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BabyBlau
Auburn Hills, US
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Jan 02, 2014 4:36 am EST

Completely true Ordered UGSS from UGGHombre. Absolutely fake. Synthetic lining and they stunk. RealyPay is a fraud. They offer NO help. Avoid them and buy your UGGS from a reputable site. Pay the money. The peace of mind is worth it. You cannot get in touch with them. There is no message posted when you file a complaint. I lost $100.00 on this scam.

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BabyBlau
Auburn Hills, US
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Jan 02, 2014 4:32 am EST

I ordered a pair of UGGS boots for my daughter from the site UGGSHOMBRE. It is a total fake. Realy Pay is a scam. I was sent fake UGGS and there is no way to log in on RealyPay and get your messages from the vendor. Lesson learned order UGGS from a reputable site. Pay the money and get the real deal. If it sounds too good to be true. It is. My UGGS arrived and they have fake synthetic lining and had a foul smell. They ar disgusting and falling apart. I'm out $100.00. Shame on me for falling for this scam. RealyPay is horrible. Stay away! They offer NO HELP.