Duvera reviews and complaints

My credit card was compromised online so I had to get a new credit card from the bank. I emailed and called Duvera telling them of the situation, so I was going to pay through a bank check or cashier check. I asked for them to send me a paper copy of the bill so I could do it automatically through online banking or check and know what I was paying. I didn't receive anything in the mail for first week so I contacted them again, and waiting another week and still nothing. Finally three weeks later I receive a collection notice from their department saying I had 30 days to pay the whole amount. I calleD the billing department for the guy to tell me the exact same thing. I have all the emails still showing my requests for a paper statement, and I get told in the phone that I need to talk to a supervisor that won't call back. Horrible experience and will NEVER work with them again.

We have been making every payment on time and when we applied for this loan she said we were approved and we were never informed of a 189% interest rate yet alone have been paying so much that out loan should be more than half way done but they deduct things and put in numbers that make no sense. They have been scamming us of our money. We are seeking immediate help and action