Back in November 2008 we were planning on refinancing and debt consolidation of our home. We had seen an ad on TV about mortgage refinancing and debt consolidation through a government back mortgage program. So I had called to get more information and had talked to Etna Rosso of Lend America and she told us everything we needed to do. She told us to take pictures of our house and send to them and I did. She then started complaing and had gotten real pushy about us getting the house painted and in better condition so they could statrt the process and appraisal of our house. Well I went to Walmart and purchased paint for our house and garage and started painting and mind you this was in November and in Illinois it gets real cold in November. Well when I had gotten the garage and the house repainted she had called back the appraiser to appraise the house for the second time and he told her their was some places on the house that needed fixing and she again got real pushy about me getting these things done. Well November was really cold outside but I went out and did these things and she called backed the 3rd time and talked to the appraiseer about coming back to inspect these items which is fine. During the process of refinancing I was lied to about my monthly payments, she said I would be paying 651.00 a month for the 1st year and that after the first year my payments would go down by at almost half of what I was paying for the 1st year. Which at the end of the 1st year my payments only went down $11.00 dollars and also they would give us a number at tax time when we did our taxes we would get more back because of the house refinancing which our tax preparer said no we wouldn't. I'm tired of being lied and deceived by the mortgage industry. So that's my complaint. It appears you can't trust anyone these days.
First of all, the closing consisted of multiple Truth and Lending Statements, all with different amounts, which I refused to sign. My loan was not what was promised to me. Then it took Lend America over 1 month to pay off my previous loan, which effected the amount of credit I recieved from my old mortgage company and a late payment on my credit report. With a HUD loan, we were promised Lend America would pay a premium for Unemployment Insurance and Rainy Day Foundation, and when I was out of work with a serious health issue 6 months later, I was unable to apply for the Rainy Day Foundation because Lend America had never paid the premiums. Lastly, it is now February 11, and I have yet to receive my mortgage interest statement resulting in the inability for me to file my taxes. Each problem resulted in hours and hours of repeating the problem and customer service passing me from person to person. This entire experience has been a nightmare, and I strongly caution anyone considering using Lend America for any service. I did file a complaint with the BBB with the intentions of warning all prospective Lend America clients, but the only result was an email response from Lend America which did not even address the issues or apologize for the inconvenience their actions have caused me and my family.
in fall of 2009 i spoke with lend america for a first time home buyer loan three months later they finally contacted me back and said that we were pre-approved for $223.000.00 loan.. they would have another department get with us to go farther. In jan. 2010 i recieved an email from someone saying that they would like to help us in purchasing a home that they were from the company lend america. I send back an email saying that if they could please send me a listing of homes in my area. 2 weeks later i get another email sayiong that they are soryy but they cant help us any longer because they dont dealwith the area i live in . I t would of been nice to know before i wasted 6 months and gave them all my personal information/...
I actually got my refinance done and everything paid off, but one of the checks to the credit card company was lost in the mail. I have been trying to reach Lend America since Nov. They closed the company but were still "maintaining customer services", which was a joke. No one called me back despite numerous calls and messages.
Payment was done thru PSS Settlement Services/Mortgage Disbursement, but I cannot locate them. I have a substancial check in the postal black hole and I cannot locate the bank to (1) see if the check has cleared and (2) reissue if it hasn't cleared. Meanwhile, the agreement with the credit card company has lapsed and I am being hounded by them. (I am still keeping the agreement I made, but the check cannot be located.)
Does anyone know how to reach this company or PSS?
I did a refi with Lend America that closed 11-13-09. I called Lend America on the 19th of Nov. and was told the loan had funded and good to go. Todate my old mortgage is not paid off and I am now getting current with my old mortgage company Chase. Nothing was done by Lend America after closing but send my account to there servicing unit that accepted my payment for Dec. I cant even begin to explain how this has impacted my family and my ex- wife. There is more details but I think every one gets the message of whta I m currently dealing with. Home owner in Iowa
I was told by NYS Dept of Banking that Lend America was shut down by HUD. I began a refinance with Lend...
We closed Oct 3rd, and they havent paid off our 1st mortgage. I get the royal runaround from all of those crooks. Never get any calls back from messages left. Had to pay $1500 to 1st lender 2 weeks age to get out off deafult and prevent foreclosure
Ideal Mortgage Bankers, doing business as Lend America and Lending Key (Ideal), allegedly violated several...
We closed on a loan 8/31/09 everything seemed good then we started getting calls from our old lenders saying that we where late. I contacted customer service and they assured me that the money had been sent, but the telephone calls continued demanding payment from the old/current lenders. Lend America insist the payment has been made but the calls keep on coming. What is one supposed to do in this situation?
DO NOT USE LEND AMERICA! I refinanced with Lend America and it was the biggest mistake one could make. I wa...
Here is a copy of an email I sent to Lend America. Their answere to my complaint was to villify me for having...
We are selling a house we used for rental. May 30th was *supposed to have been *settlement day. It is NOW Aug.10, 2009. Settlement so far was set up and canceled 6 times thru *Lend America ! The *Buyer is getting the cold shoulder and so are we. Neither side ( our Realtor included) is able to get a phone call-BACK . Left Messages are not returned and when they DO answer the phone the same thing is said, "I have the PKG. on my desk and will have it on your desk by Monday for *Settlement. They do not TELL you which Monday and what YEAR. Joe Giacube and John Waszkiewicz are the TWO main players in the handling of the exchange of home owner. Our rental is PAID in full YET they are dragging their HOOVES! The *Buyer for our house works for a Court House and I hope to GOD she opens her mouth to several Attn. there .I have read several of the stories here and I feel bad for what this SHARK of a Company is doing to the Public!I am also in agreement with what one other person had to say, " Lawsuit against the Company...Better Business Bureau and any other Complaint Service out there. This Company fails to also realize the INTERNET reaches more people than a written letter!
In 10 years of appraising real estate I have delt with alot of fraud and dishonesty, and with all the bank melt downs you would think that mortgage companies would have straighted up, This not the case with Lend America loan originater Michael O'Hara in Melville NY. After three months of phone calls and emails trying to get paid his supervisor explained that it was the owners responsibity to pay if things did not close and with the new laws the lender is not suppose to speak to the appraiser. Well he knows part of the law, the appraiser is also not suppose to except payment directely for the borrower. I find this interesting since I was contacted directly by Lend America and was instructed by Mr. Ohera to send him the bill.
Poor Customer Service
I contacted Jason Moonshine at Lend America and he took down my details for a refinance-stated he would call me back in one hour but never called back- After several weeks I called him and he stated he had misplaced my phone numberbut would call me back later on in the day. Well, days went into weeks without call from Mr. Monshine.
Finally I called Ivan and stated that I needed to talk to his executive. I immediately got a call from Mr Monshine with no acknowledgement that i needed to contact his bosses for him to call me or why there was such a lapse in him calling me-he was just business as usual--DOES HE REALLY THINK I WOULD DO BUSINES WITH HIM WHEN HE CANT CALL ME BACK!!!
JASON MONSHINE [protected]
James and Donna Healy
1823 S. 300 E.
Anderson, IN 46017
Loan number: [protected]
I am writing to let you know how very unhappy we are with the service received from your company while trying to obtain a loan. In late November 2008 I contacted your company concerning a loan to finish a new addition to our home. Etna Rosso, loan analyst took my call. I explained to her that we had started an addition to our home so we could make my three developmentally disabled relatives residing with us more comfortable and safe. We had enough money to do the framing and get it closed in, but we needed additional funds to complete the inside of the structure. She took my information and said we qualified, no problem. A few days later she called and said all was well and we could look at a closing date of 20 December, 2008. On the 19th I hadn’t heard anything so I called her. She informed me since we had already started construction we couldn’t do the type loan she had set up for us. She hadn’t bothered to call us at all. Had I not called I wonder when she was planning on letting us know. She then said we could do a renovation loan but we couldn’t get funding until we had all the plumbing, heating and electrical done. I told her we didn’t have the money to do this. That was the purpose of asking for the loan in the first place. She said, and I quote, “Couldn’t you just borrow the money from someone and pay it back when we fund the loan?” I told her I wasn’t trying to borrow from someone else!! I asked if the time to finish those projects was going to be a problem, since it would take a while to complete. She said, again, no problem. We were already in the system and the paperwork would be put on hold; so we stretched and begged our workers to work without full pay so we could get that done. We called to let her know those projects done, then she said we had to have a Certificate of Occupancy…more money out of pocket and people we couldn’t pay, all believing as we did that it would only be a few weeks. We got the certificate. We called again. She then told us we had to send all the paperwork again because our initial file had been shredded since it had been so long and she was trying to protect us. We sent all the paperwork back in. She set up for an appraisal. The appraisal came back at $225, 000. Then she said we had some flooring, trimwork, paint and porches that had to be done before they would fund. By this time we were extremely frustrated, but had people we owed due to her inability to give us full information each time we talked to her. She kept telling us “this is the last thing and then we can fund this loan” every time we talked to her. We finished the work and the appraiser had to come out again (adding up to almost $1000 in fees). I called her a couple of days later to see if it was in and she told me it was perfect, all the paperwork was done and we could close end of the week, no problem. No contact after that. From that time on, she told us three separate times we had a closing date, the paperwork had been signed and everything was approved. We asked several times to talk to a supervisor to no avail. I finally had to call the complaint department several times to get responses. This dragged over more than a month’s time. We were supposed to close in May (three separate times, according to her, and yes we have copies of the e-mail traffic from her stating so). Because she lied to us repeatedly, we had payments come due on our mortgage and ended up having to pay those. Finally, we got to the closing date. When the closer started with the paperwork, the amount of the loan was $22, 000 lower than it was supposed to be. The appraisal amount was lower than the appraiser quoted. The interest rate was higher than we were quoted. It was a mess. We signed the papers because at this point we have to be able to pay the people we owe or we would have cancelled this loan. I called your complaint department this morning. They transferred me to Andreas Elestheriou, Etna’s supervisor. He acted as if he understood, but had no idea any of the changes had been made, or anything about all the lies Etna told us. He couldn’t tell me why the totals were different or why the appraisal was changed. Shouldn’t loan officers know about changes before they send anything forward and shouldn’t the client be informed? We have been totally coerced by your people, lied to, cheated and treated terribly. If your whole company conducts business like this, I can’t imagine how any of you sleep at night. There will be a copy of this letter sent to the Better Business Bureau and I am investigating whether there is any other authority I can report to. I thought my husband was going to have a heart attack trying to get through this process and we have had extremely hard times trying to make this work. We did our part and your company was very shoddy about doing their end of the process. We have been through several mortgage loan processes and have never had this much heartache or been treated so badly.
This was supposed to be a special year for my family. My two sisters and a niece who are developmentally disabled were supposed to have a better and safer place to live, my son was graduating this year and was planning a graduation trip (which had to be cancelled) and to give up much more he should have been able to enjoy for his senior year. We were supposed to finally get a mortgage that would give us more freedom to do the things we wanted to do. In an economy that is awful, we were going to be doing better and being more secure. That was what this loan was supposed to do. Instead, we have had to beg, borrow and scrape to do the things this loan was originally intended for. It was intended to finish this house….we had to do that ourselves, begging people to wait for their money, putting them off time after time because your workers couldn’t get their jobs done. What was supposed to be a good year for us turned into a total nightmare.
I don’t know if you really care about your company’s reputation, or if it’s just a money game to you, but I will do my best to let everyone know how we were treated. If you really do care, I hope you will look into this and try to fix it so your future clients don’t have to suffer through what we have. I would appreciate a response.
We refinanced our home with Lend America in Jan 2009, on May 22, 2009 our old loan company Wells Fargo had...
I started the loan process with Lend America in April of 2008, was approved and it was one stall after another, (supposedly, all my loan application and private information was lost, (which was completely unprofessional and I am not sure that I can believe that to begin with and if they did, they have allowed my private and confidential information to be assessible to anyone) (Thanks for that Lend America) another company bought out who they were getting the loans from, and then finally, when I kept calling and e-mailing the underwriter and the loan processor, Lisa Staab began deleting my e-mails without being read and Lisa and Ronny both ignoring my calls, it has been 9 months after the commercial said it would be 3 days if you were approved. Ha Ha Ha to that pack of lies and FALSE ADVERTISEMENT. The loan officer was Lisa Staab and the underwriter was Ronny Ojenski who are poor business people going by how I was treated.
I then got on line and contacted John Lavallo who is in the communications department at Lend America who acted as if he would look into it, which he did and e-mailed me back, and said they would be contacting me and taking care of things. Well, they did contact me to say they were sorry about the delay and that Him and Lisa would be getting my file and get going with it. Well, That was it. I have tried contacting them and all I receive is nothing.
If Lend America is not going to do what they say, then take your ads on the television and stop taking advantage of people who are well paying for your services in the amount they are charging for processing the loan to begin with.
Lend America is in my opinion from the way I was treated, ignored and strung along for 9 months is not a business to deal with, especially the rude employees that I had contact with.
We were selling our home to a couple that was going through Lend America! They told us numerous times that we...