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Cruise.com Complaints & Reviews

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Cruise.com / false advertising 0f free deposit

speicher on Feb 28, 2015
booked online with cruise.com a 7 night hawaiian cruise on NCL. I booked now because of the deal ending for "no deposit". Turns out I was charged a deposit and service fee. So I called to learn that I had to call the reservation in to get the deal (but the site did not say that)... I aske them to honor it and was told they can not...now I am cancelling the reservation and have to pay a cancellation fee of $100.00. NEVER again will I use this site and I plan to tell anyone who can see it on social media not to use them either.

Cruise.com / deals not real

hummer9311 on Dec 23, 2014
Booked a Celebrity Cruise during a 1 2 3 event. Agent told me to choose beverage package and on board credit as they (Cruise.com), were including gratuities. Booked Veranda cabin. Called after prices went down and added money to go to Aqua Spa category. Agent said deals still in effect. Ship charged us for gratuities. Sent an email from the ship to get Cruise.com to fix issue. Received email after we returned saying that gratuities were not included at that time. If that were true, why would I have selected a $75 on board credit instead of gratuities? This was our third booking in 1 1/2 years with Cruise.com. Recommend not using them as they are misleading customers. Gratuities came to $175 total for the two of us.

Cruise.com / False advertising of discount

Jgielau on Aug 7, 2014
I booked my wedding cruise with cruse.com and was promised a tour conductor berth (discount for our room) with booking through them. Through many emails and phone calls, and a lot of communication issues, along with awful customer service. I was told throughout that I would be receiving the rate and would qualify. Now, they tell me I'm not eligible and will receive nothing. Cruise.com screwed up on booking my wedding dinner, had issues with every aspect we worked with them on and made my wedding far more high stress than I could imagine. I will NEVER book through cruise.com again, neither...

Cruise.com - New York, Florida / False advertising-onboard credit

Lin-Florida on Dec 28, 2013
Cruise.com advertised onboard credit of $50 per stateroom - verified with Heidi at x132 at cruise.com Booked cruise and was told that the onboard credit does not apply to this. Have printouts stating this and converstaions with cruise.com but basically the supervisor said they are not honoring. Do not book with this company. As several other people stated, they false advertise just to get you in.

Cruise.com - Florida / Booking

JJVT on Jan 14, 2013
I was giving Royal Caribbean gift certificates for xtmas. Contacted cruise.com due to incetive (only reason - pre-paid gratuities). As requested, provided reference code over the phone to agent. She consulted with RC and indicated that I will be able to use these if book with them. I booked and paid in full... days later she comes back saying that RC was not accepting the certificates... NOT A GOOD WAY of DOING BUSINESS... Bad Bad Bad... I contacted the supervisor and again... RC was not acceting the certificates... Why I was not asked to give copies before the booking? Was she in a hurry to...

Cruise.com - Florida / bait and switch tactics with pre-paid gratuities

kiwifsu on Feb 11, 2011
Cruise.com uses bait and switch tactics. They showed a 'prepaid gratuity' included for a cruise I recently booked with them. After comparison shopping across other sites, I decided that I would book with them (my first time) because this seemed like a good deal. I booked the cruise and received my cruise documentation, which stated that pre-paid gratuities were not included. I had even taken a screenshot of the page that shows the little 'pre paid' gratuity icon as proof. After inquiring why I didn't have the pre-paid gratuitities, the rep said that for the price I...

Cruise.com - Ontario / False advertising re on board credit

DonM33 on Jan 31, 2011
Cruise.com advertised a $175 on board credit plus your choice of a free bottle of champagne or a free dinner at a specialty restaurant on the ship. This was for our cruise on Holland America's Maasdam on Dec. 6/10 out of Ft. Lauderdale. Once on the ship - I noticed that the "free" bottle of champagne was not in our room so after a couple of days - I inquired at the ship's front desk about the on board credit and champagne but they had no record of these credits. At the first port of call, I fired off an email to April Ueno and received my reply the next day in which she claimed that...

Cruise.com / on board room credit

Web site advertised $175 on board room credit, travel agent Leslie promised once we arrived on the cruise ship credit would be already on our account. Once on board NCL informed us they knew nothing of this credit and to contact cruise.com and they would make it right. Day after returning home from cruise contacted cruise.com and was told to prove it. My advice to all folks don't use cruise.com. If you decide to use them any ways make sure you get proof of everything in writing and don't make final payment to them till you get everything in writing.

Cruise.com - Georgia, Valdosta / room category

I booked a category J on NCL Jewel which is decks 5 & above, When I got my room assignment it was category F . I paid for J and got F which is the bottom of the ship exactly where I told Emmy I did not want to be . I called and spoke to Kimberly and she said it was a upgrade??? AN upgrade to from what the garbage area?? DO NOT BOOK with these guys no matter what the price is, it is not worth it. Theere customer service is HORRIBLE!!!

Cruise.com / Beware

Beware of Cruise.com when selecting an online company to book a cruise. My experience has been an ongoing nightmare. Seventeen family and friends booked a group cruise 8 months ago. Our problems began with receiving inconsistent information regarding the booking procedure, the total cost of cruise, etc. This was the situation that prompted being assigned our second Cruise Rep which is a supervisor and she was just too busy so she reassigned a third representative. Well, I happen to call the Cruise Rep a few weeks ago to find out that she quit and we are basically on our own. The sailing date is approximately 3.

Cruise.com / Pre-paid gratuities

After seeing an advertisement in our local paper stating that cruise.com was offering pre-paid gratuities when you booked before a certain date, i booked a 7 day cruise with them. My receipt did not show pre-paid gratuities so I called them and was told that they were included but did not show on the receipt. On the last day of the cruise, we found that the gratuities had not been paid. We called customer service from the ship and they refused to honor their commitment. I will never use them again.

Cruise.com - California, Long Beach / Bait and Switch

I recently booked a cruise with Cruise.com on Carnival for Christmas. They were running a promotion of up to $500 on-board credit depending on the room price. After spending an hour on the phone booking the cruise, the operator stated that we did not qualify for the credit since we didn't use a mastercard to pay for the cruise. They had already rung the transaction through on another credit card. After booking the cruise I went back to their website. There is nothing on the website that says anything about needing a mastercard. I called Cruise.com back and asked to speak with a manager...

Cruise.com / Be careful of these sliders!

My complaint is about a company cruise.com I have never been so annoyed and displeased with a company as I am with this one.I was quoted a price and told that it was canadian funds only to discover it was US funds this is not where it stops when I tried to contact them I was continuously put on hold 25-60 minutes, when I tried to pay they told me the original invoice didnt include a 90.00 document international package when I tried to complain they disconnected me and I had to wait again. Ill pay the charges and I will tell everyone be careful of these sliders, your going to get the run around big time.
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