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Brylane Home Complaints & Reviews

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Brylane Home / Very unpleasant experience

Bri on Apr 20, 2017
I had very unpleasant experience with Brylane Home, they are far the worst! Bought something from them and they completely messed up my order. I had to send everything back and the worst part was that I had to pay for shipping! Anyway, I returned my order and later when they received it they contacted me and said that they were not able to refund me because items arrived in a terrible condition. I told them that I need proofs and asked them to send pictures, but they refused to do that! I did not receive my money back and never heard anything since. Please do not deal with this terrible company!

Brylane Home / They cancelled my order

Ramms2434 on Jan 12, 2017
I have ordered curtains from this online store two months ago and did not receive anything. I waited patiently but time passed and I started to get nervous, so I decided to contact Brylane Home and get some information about my order status. Lady on the phone was nice and polite, but as a support she was absolutely useless. After several phone calls I found out that my order was cancelled. For some reason Brylane Home cancelled my order but they didn't tell me anything about that. They were supposed to contact me and refund my money but nothing was done. I'm extremely disappointed...

Brylane Home / Undelivered product and poor customer service

Reviewer94604 on Jan 29, 2016
I very rarely write reviews but I have to share this one…I bought a side table from Brylane Home. com on the 7th of January. It is now the 29th and I still have not received it. I checked their web tracking to see what is going on with the order and it says its processed. Not sure what to do about that I called customer service. The woman I spoke with was nice but had no idea what happened. After checking with her supervisor she said the product was on back order and should have notified me when I ordered. No notice was posted on the site when ordered. Then she said I should have been sent an...

Brylane Home - Indiana, Indianapolis / Customer Service / Fraud

Reviewer95377 on Sep 25, 2015
This is the worst company I've dealt with in quite some time. They have my credit card information from an order I purchased months ago and they have fraudulently charged me for an additional item. I have spoken to 3 different customer service reps and they have been condescending and argumentative. I'm really disturbed and would advise cancelling your card and getting a new one if you've ordered from this company before. They also delivered an item I did not order and claim it is my responsibility to return it although they didn't deliver it to my address. This is a scam.

Brylane Home / Return

ShayLeeSue on Sep 4, 2013
I purchased a gazebo by Brylane Homes through a third party vendor in April. Brylane directly drop-shipped it to me labeled as "a gift". The quality was very poor and not as described, for which I note improvements have now been made to the new ones. Under the 90 day warranty I contacted Brylane and arranged to return the gazebo to them for a cash refund and/or store credit. They sent me a FedEx shipping label. This was not easy to disassemble, box and take to FedEx. *I HAVE IN BLACK IN WHITE THE COMMUNICATION BETWEEN MYSELF AND BRYLANE NOTING THE FULL EXPLANATION OF HOW AND WHEN THIS ITEM WAS...

Brylane Home / Bedskirt

Brylane sent me the wrong size bedskirt. I informed them by email that I was returning it and in exchange wanted them to send me the size I had ordered. No word from them that they had received the returned bedskirt. So I waited and waited -- nothing. Tried contacting them again explaining in great detail and asking when I may expect to receive the size bedskirt I had ordered in the first place and further that I expected to be sent the right size at no additional shipping charge and to be credited with the expense of mailing the wrong size back to them. So my credit card two months ago had a...

Brylane Home - Michigan / shoddy merchandise reshipped to me

I have ordered from Brylane previously and been happy with my merchandise. I ordered their little kitchen trolley for a good price (although I thought the shipping was a little pricey). I was surprised when it arrived in a beaten-up, taped-up box. It was much worse when I opened the box - the trolley pieces were just thrown in the box loosely - no packaging of any kind - with the screws and bolts rolling around in the bottom of the box. The pieces were dirty and bent AND in the box was the Return Receipt from the last person it had been shipped to!!! Apparently all they did when she returned...

Brylane Home - Indiana / Shady behavior/Terrible Customer Service

STAY AWAY FROM BRYLANE HOME. THEY ARE SHADY. I ordered three under bed shoe storage kits on November 30. The next day, I received a notice that the item was on back order until 12/15. A few days later, I located a suitable solution elsewhere and decided to cancel the back order, which is where the problem started. Brylane does not provide a method for canceling an order online even if the order was placed online. On December 7 I emailed them twice requesting my back order be canceled. When I looked at the order status a few hours later, the status had magically changed to "in process". I called...

Brylane Home / Extra Orders/Faulty Website

So I have been ordering comforters from Brylane home for over 12 years. Well I was going through a rough time and to help better myself I thought a new comforter would be nice. I went online to order the King of the Dragon comforter online and submitted my order. I got an error message saying that the order didn't go through and the website was facing technical difficulties. So I tried again. I tried several times and became frustrated and opted to call it in instead. The woman on the phone was quite friendly and helped me out accordingly. However, when I got a knock at the door a few...

Brylane Home / Scam charges

I returned a product by mail for which I paid $87.73 in Oct 2007. I was given credit for only $72.44. I received a bill after that for $14.99, which did not specify then or when I originally made purchase that it was for Ship/handling of this return. I paid Post Office for its return mailing. Now, they say I owe $53.99 which includes late charges. This is mail fraud personified.

Brylane Home / Poor customer service

Found them on a site recommending good discounts on comforters. Had good prices and pretty good selection, we wanted new comforters for rarely used guest room. Bought total of 3 comforters as well as an 14 piece Iced Tea Serving set. I recieved emails saying I placed an order, but did not notice until later that no order number was on the order. I called several days later to find out status of my order. I had recieved no further emails nor confirmation that shipping had occurred. My phone call resulted in getting tracking numbers on the things I ordered and later in the day I was able to...
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