The complaint has been investigated and
resolved to the customer's satisfactionResolved Butler Creek Animal Hospital — Failure to Refund Monies
resolved to the customer's satisfaction
Newly adopted dog was taken to Butler Creen Animal Hospital for an exam and to complete the Humane Society paperwork. Dog was given a rabies shot that was not required. Information verifying that she was spayed was not sent to the Humane Society as required. Dog was there for a week of kennel services. Dog was not given blankets provided or treats. When I called to complain about the kenneling, I was told the Humane Society paperwork was still in the file since August and not sent. I was alos told that the dog was given a rbies shot she did not need. I was offer a free day of kennel services and a refund of $15 for the rabies. I requested that the $15 be sent to me and the $21 for the day of free kenneling. That was Feb 1 and I have yet to receive a response.
The dog now has a new vet, but I have yet to receive my money.