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Burlington Coat Factory Direct
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1.3 267 Reviews

Burlington Coat Factory Direct Complaints Summary

22 Resolved
245 Unresolved
Our verdict: If considering services from Burlington Coat Factory Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burlington Coat Factory Direct reviews & complaints 267

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3:17 am EDT

Burlington Coat Factory Direct manager - leslie cund - burlingtion at hayward location

On August 22, 2019 around noon I went shopping with my two kids and mother to Burlingtion the Location In Hayward. My kids, mom and I went down stairs to pay for our items we're going to purchase and manager Leslie in a very rude and unprofessional way told me that I needed to leave the store because my 4 year old daughter was crying. I have shopped at Burlingtion for years and never had a experience as such. I certainly hope no other mom or family experience anything like this. As the manager Leslie is I would of expected more professionalism.

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10:56 am EDT

Burlington Coat Factory Direct layaway

I had some items on layaway, and I wanted to return the shoes. The shoes themselves were fine except I could see the glue on the back of them. Before I even fully purchased the lay a way I told the cashier I didn't want the shoes, he told me I needed to purchase them first. Sounded weird, but I did and then he does the return and gives me a $40 merch card which I didn't want. Alternatively he could of taken the item off of the lay a way and charged me the $10 fee to alter a lay a way instead. And rather he try to fix the situation, he pushed my items to the side, and took the next customer. What type of rude, ignorant racist organization are they running

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11:08 am EDT
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Burlington Coat Factory Direct Colorado mills managers Stephanie and Laura

8/14/19 I went to return some maternity jeans I had just purchased a week before I always give my number in case I lose my receipt but have found plenty of times people are putting it in incorrectly defeating the whole purpose. I did return 2 pair of pants one Stephanie told me she couldn't find the style # on one pair so after going home I realize looking on the receipt that she didn't even find the style number for the other maternity pants she just used a hoodie I purchased in the last transaction I and did it that way well when I realized I had brought the wrong pants I grabbed the right ones and went back Stephanie then told me the pants smelled washed and that she couldn't find the style # for those on any other receipt not only was she rude and embarrassed me like never before but then she called Laura over and not only did she not look for the pants on any of my receipts she made me feel like I was wrong for trying to return the pants because I had no tag on them these were bought for me from my boyfriend and unfortunately in the past 3 months I have had 2 miscarriages and unfortunately never got to wear any maternity clothes! They not only so rude but embarrassed me and Truly made me soooo upset I'm sure I won't be back to Burlington especially that one ever. So I then traveled Westminster where I am sure I got the pants and they put my phone number in wrong and the women gave me a hard time I asked her to hold onto the pants I was returning and i would go grab the same pants from the maternity section in which I did once showed I was told anyone with common sense would know without the tag I couldn't return which was just my breaking point I have been dealing with so much and now this just craziness! I know it doesn't make a huge difference but I go into Burlington multiple locations and multiple times a month and spend lots of money and would have never expected this kind of treatment I was also told they couldn't go through every receipt they had for me ... so what's the point of keeping them and taking my phone number in case I lose my receipt? I will be letting everyone I meet run into or know, know how embarrassed I was I literally cried at the register and will not be returning to either of those stores in the near future... this Is not how loyal customers should be treated I am very sad to have had this experience and would hope no one else ever has too

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12:14 am EDT

Burlington Coat Factory Direct rude service in the dressing room

I went to the one in mesquite tx by town east. I went to try on clothes and I had 5 items noone was there which they never our r. So I went in. I was showing my daughter my outfit which she was standing on the outside with our other items. The lady looked in my room and yelled that is to many clothes. I said it's only 5 she then started to complain about my daughter having the backpack she wanted saying that cant be here. But in a very hostile manner. My daughter is only 8. She was standing outside of the door. I am appalled how this older lady acted. I told the manager and her reply was o we get that all the time. Lol I am a manager myself and I would never let my employees ever talk like that especially more than once. O and the rude lady also said she dont need her job that it's a [censored] job anyway. Wow u should fire her asap. I sure put my daughter's backpacks back and went to target.

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12:02 pm EDT

Burlington Coat Factory Direct I tried to return something

I attempted to return three items today I bought last week at this store and I was only given the amount worth of one product... The people who work at this location pretty much made me feel as if I stole the merchandise I was trying to return because I was missing tags on the original products.. Even tho they are all Marked clearly on my receipt it was sufficient for the staff at this Burlington Coat Factory in Haverhill Ma...

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Retailgoddess
, US
Aug 14, 2019 6:27 pm EDT

Don’t take the tags off then dummy...

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10:01 pm EDT

Burlington Coat Factory Direct store hours

I got to the Cuyahoga falls location at 9:45pm and they stated that they were closed when the store does not close until 10:00 pm. It is the evening of the first day of school and we were turned away by your staff. This is unacceptable when we just needed two items and we knew we would be in the store for less than 5 minutes. If your store hours say 10:00 then lock the doors at 10:00pm not 9:45pm

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6:49 pm EDT

Burlington Coat Factory Direct cashier named halaa

Cashier named Halaa at the NYC location on 22nd and 6th ave was extremely aggressive and unprofessional because I thought I was supposed to walk to register 3 and didn't even fold my clothes and unfortunately my mom who is visiting and gets a lot of stuff from here had to leave her clothes because of her nasty scary behavior. Very disappointed because I shop here pretty often and had never experienced anything like this before . Hope you really let the managers know so customers hopefully never have an experience like this in the future .
Thank you

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6:04 pm EDT

Burlington Coat Factory Direct layaway

I would like to address your layaway policy. I cancelled my layaway only to find out that the money I put down would not be refunded to me but I would be given store credit. I feel this is a rip off especially since you are already charging $10 for the cancellation fee. I have been a frequent shopper over the years and from now on your store will be my last resort to shop.

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11:02 pm EDT

Burlington Coat Factory Direct return denied at the la mesa, ca location

On Sunday, August 4th, I visited the La Mesa Burlingtion location at approximately 4:35 pm. The manager named Areceli refused to return a white dress I purchased at a a couple of weeks prior because of a stain (that was on the dress when I purchased it) and stated there was not a notation or a tag attached to the receipt to indicate the issue. I brought the tag and the receipt for her to confirm.

However she returned a green dress at the same time without a tag and in similar condition. When I asked for another manager Areceli snarled at me and stated she was the only manager available and walked away.
I was extremely embarrassed. As a person who works as public servant I felt there could have been a bit more consideration and consistency on Areceli's part.

Please advise.

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Retailgoddess
, US
Aug 14, 2019 6:28 pm EDT

Okay there Monica Lewinsky. Take your stained dress back home with you.

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7:04 pm EDT
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Burlington Coat Factory Direct handicap access

I went to your store on victory & Fallbrook in west hills. I am in a scooter & was going to get a car seat for our granddaughter & the elevator was broken.

The people in the store said yes they know it is broken.

You do know that is against handicap laws, not to have access.

I now have to buy the car seat online & shipped from Burlington & I don't want to pay the shipping under the circumstances.

Let me know how to handle this

Thanks
Kathie Mott
[protected]@gmail.com

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11:40 pm EDT

Burlington Coat Factory Direct discrimination and rip off of purchase

My name is peggy. the burlington coat factory on 47100 community plaza, sterling va store manager nila t 703-4040497. I arrived there around 11- 11:30 tuesday july 30 2019 to return some items I purchase on 5/27/2019 it was a pair of shiny street sil shoes $19.99, mcfb walk thru rom #ll631125mc $9.99, and ballet w/braid $14.99. my total price all together was $231.94. so the cashier on register 9 ask me if I had my receipt? I said yes so she start scan the 19.99 shoes and she sais these are 12.99 I said but I have my receipt! she said its coming up at 12.99, I ask to see a manager she began to get an attitude and put the items on another register so I said why should I lose money on my items when I have a receipt, she then quoted"I don't care". I was upset because she said that to me and I said I know you don't care [censored], because she was treating me like I was nobody, then the manager finally come up and said the price is 12.99. I then said again I paid cash for the item, she said the price is 12.99 and that what I get. I was so upset of how I was treated I just grab my item put them in the bag and told her I will get a lawyer. I never been treaed so rulely in my life. I will never shop in that store again because I felt as if the cashier wasdiscriminating against me. I think the cash should get fired because she have no customer experince at all. thank you my email address is [protected]@yahoo.com

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Retailgoddess
, US
Aug 14, 2019 6:30 pm EDT

Give her the cash back so she can buy herself a dictionary.

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xine snow
, US
Jul 31, 2019 2:33 pm EDT

Burlington in the bronx terminal has bed bugs. I took a video of a bug in one of the carts brought it to someones attention. Manager didn't even come to address me told the employee put the bed bug in a bag. SMFH!

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S
3:40 pm EDT

Burlington Coat Factory Direct customer service

I visited the location at sugarloaf mills mall in Lawrenceville, GA July 20th, 2019 I believe. As I was checking out I noticed that the customer service associate Annabelle rang me up twice for one item. I stopped her and said let me check because it seems as though you rung me up twice, she hurriedly replied no and proceeded to count my items and gestured me to pay. She rushed me off and I didn't want to hold anybody up since there was a long line so I stepped to the side and looked over my receipt and noticed that she did ring me up twice for a $12.99 item and forgot to ring me up for the $3 top. I proceeded to the counter where this other customer tried to tell at me for cutting the line and I said no she rang me up twice for an item. Annabell instead of apologize had an attitude about it. She proceeded to return my items and ring me up again because she did not believe me. After she was done she gave me cash which I wanted the money on my card I had a budget also she didn't ask me for my phone number again to put in the system in case I lost my receipt she just handed me the bag and didn't say a word. I had to ask her where is my receipt she said "in the bag" with an attitude no apology for ringing me up twice or nothing. I felt embarrassed first of all because the customer thought I wanted to cut the line that I wouldn't had to have come back to if she had listened to me and not rush me off. Secondly I got no apology for her mistakes. I was so upset this is a burlington I go to every other day to spend my hard earned money. The least I wanted was an apology. I never complained about anyone in my life but I had to complain about her rude behaivor this makes me not want to shop burlington again

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2:41 pm EDT

Burlington Coat Factory Direct boys youth fila

Ordered blue white and black filas tennis shoes on line and when they arrived the box was correct but the shoes inside were not the color I ordered. Called customer service and the only remedy was to send a picture to customer service and a shipping label would be mailed out and a refund issued. Total horrible experience I didn't want a refund I wanted the shoes I ordered and that was the only solution to fix my problem which was no solution at all! I shop here regularly and never had a problem until now and I'm contemplating not returning!

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8:22 am EDT
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Burlington Coat Factory Direct daron & heather

Hi my name is Dorena I've been working at this location for no more than 2 months..I've been getting treated as if im'a child..I'm currently dealing with an death in my family..Daron is picking who he wants to work & which days he want them to work!..i barley see any shifts! He comes to work smelling like alcohol Every Morning & sometimes he be drunk & late to let workers in..i had an issue with Being on my phone calling funeral homes & was told to get off my phone which i did but Daron & heather taking they job a lil overboard at burlington! There's employees switching tags on prices or lowering prices on things they wanna buy when they leave, they take phones everyday like we not aloud to have them..some of the workers have kids, ME im'a manager at my other job & I'm always in group chats reguarding my job..Daron walks around the job telling people that i hate him which i don't i just feel they nit picking w me & i feel very much threaten..i love working there..haven't been on schedule for some days now..nobody has called reguarding my shift..the boh recieving barley see hours due to them giving them to the floor team..they take phone but DARON & Heather stay on they phone thru out the shift while ours get taken away..i feel that's not right at all...i feel intimidated like there's no purpose of working there! Somebody please do something about this...things are not getting done properly there & i feel mistreated..

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Shaenia Ayeni
, US
Jul 30, 2019 3:42 pm EDT

Did they do anything about it?

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Dorena ArnoId
, US
Feb 05, 2020 11:55 pm EST

shut up

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J
2:01 pm EDT

Burlington Coat Factory Direct condition of store

Hello,

First, I apologize that I did not share this directly with the manager, but I was in the store on my lunch break and it took much longer than expected.

I used to frequent this store several times a week when I worked a block away at BNY Mellon. Now, I only go there once in awhile due to my job location being further away. I've never had a complaint about this store in the past, even after going there for years.

I went there today, 7/18/19, at 12:00PM on my lunch break and here's what I encountered:

1. Door handles missing from two of the entrance doors?
2. Many items in the men's department were not in the right place and many items had the wrong size-marker on the hanger. Some items even had the wrong size on the price ticket (it didn't match the size on the manufacturer's size sewed to the item?
I have never seen it this bad in all my years of frequenting the store.
3. I was in the checkout line in the Men's dept. at 12:28PM and there was only one cashier. There were 8 people in line. Some people left because they got tired of waiting. I was on my lunch-break and thought the wait was extraordinarily long.
4. Finally, and this is what really provoked me to complain:
When I went to use the Men's Room, the Changing Table was open, and on the changing table were HUGE graffiti words (as large as the changing table itself) stating "Place Sacrifice Here. Hail Satan" with a pentagram symbol. I'm not sure how long this has been on there, but it was EXTREMELY offensive and inappropriate for any place of business.

Normally the store did not have any of these issues. I'm not sure why/how it got this bad. It really seems to have gone down hill in the past two years.

Sincerely submitted,

James K.

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12:03 pm EDT

Burlington Coat Factory Direct cashier

Went to purchase baby items and cashier Carmen at store 00449 was extremely rude and disrespectful! The machine told me to remove card and then reinsert in which Carmen then decided to start having an attitude with me telling me it did not ! My mother was with me and witnessed what was happening and we could not believe how rude she was! Maybe a bad day for her but I do know English and can read and do not expect to be treated so rudely when purchasing items from your store! Very upset with her customer service abilities.

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10:46 am EDT

Burlington Coat Factory Direct backpack return

I was in at Burlington store at Winter Garden village on 07/10/2019 at 10:20am in order to return a backpack that I had purchased, the cashier name Liz and her supervisor was exaggerating checking every detail in the back to see it was used, and were talking in front of me that they they want to refund that the bag may had been used the supervisor said to Liz "we have to refund otherwise you know" they made me feel so uncomfortable like I had I stole that backpack, I looked at the supervisor and said why you too are doing this to me, is clear that you can see that the bag was NOT used! That was the first time I have been very mistreated and I really need some things to be done about it, because of $13 dollars? That was ridiculous!

Please contact me
Thank you
Rosangela Ramalho
[protected]

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11:48 am EDT

Burlington Coat Factory Direct unethical behavior

Morning

MY son has worked for your location in Niagara Falls for almost a year now . He was promoted to front end . Today when he punched in, he was told that the corporate head loss prevention would like to speak to him . He was in the back office with this person & his manager Dana . He was slid a piece of paper with a signature line & told to sign it. He was not explained to what the paper was for until after it was signed . He was told he was being watched .. and he had stolen a bottle of water .. The head of security interrogated him asking him what else he has stolen without their knowing . I have no problems sending you the 1.99 for the bottle of water .. He said it was an accident . He is not a thief . I do not appreciate him being portrayed as one either. I work for a corporation my self and I have never ever seen this type of ignorance toward another person in my life. First of all if he did something wrong, you explain, you do not make him sign something without explaining what you are signing .. that is protocol anywhere. When he asked what it was for, he was told it was to be paid for his upcoming vacation. The second page was his "confession" and he was fired . He was then told to turn in his badge & HR wouldn't be able to tend to his case for a month ? A month really .. because the corporation I work for, it is taken care of within 2 days . He is upset, as am I . He is 20 years old . This is not his first job, nor will be his last . However it will be the last time I shop at Burlington .

Tracy Pendleton
[protected]@gmail.com
or you may contact me by phone [protected]

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Retailgoddess
, US
Aug 14, 2019 6:33 pm EDT

Your child is a thief and a mommas boy...let him take care of his own battles at work. He’s no victim.

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8:14 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burlington Coat Factory Direct car seat

Hello I bought a car seat at a Burlington store in Davis hwy Pensacola Florida, my husband first walked into the store to exchange the defective car seat that we bought a day ago the supervisor that was on duty was super rude to him and told him they do not accept car seat but no where on the return policy on the website or receipt does it say that, it states that if you are unhappy about your purchase you have 30 to receive a refund or exchange, so I went back with my husband because I a manger of my own store, I know if something was bought defective I have to return it for the safety of that child, the lady started yelling at me and told me because we don't have a receipt we can't take it back then she states that they don't even take them back because we cannot resell it, and I said well how can you sell me something that is broken ? So she continued to yell and tell me she wouldn't take it back and I told her she was very rude to be someone of management and I would like to speak to someone above her so then she got in her walkie talky and started saying this rude costumer wants to return a car seat when I stated to her that I just wanna exchange it because the straps came out the box broken, and she told me it was used tire up, let me remind you it was bought a day ago so the manager started to get rude with me until i told her about the policy and why do you take my phone number if you cannot look it up and when she realized the girl was being rude she walked back with us to look at other car seat to let us exchange it and when she went to the back to look at the other car seats she realized the other one on display was broken as well, so basically was bought broken and when I said I would like to make a complaint about her being so rude and hostile the manager would not give me the complaint number and told me that it was not in her job category to tell me that and I said what do you mean and I said well I will find it on the website, I never in my life received bad service from any type of management I was horrified by the way they are trained and how they even speak to there costumers . Something needs to happen at least they need to be retrained in how they come about things in a better manner .

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The manager had multiple complaints about the way she act towards costumer, she had been wrote up .

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10:22 am EDT

Burlington Coat Factory Direct manager being racist

I'm a part of a group on Facebook and unfortunately I saw a comment online from one of your managers and made me feel very upset.
She's was saying that has to deal with costumers that does not speak English is annoying. I'm a Portuguese speaker also I learn Portuguese by living here. I thought this comment was very racist. I think as a manager she should not being on internet saying those things. Maybe as a manager and she knows that most of the costumer speaks Portuguese and Spanish she should learn the language to give a better costumer service. This made me so upset that I really want to know which store she works so I can guarantee that I don't buy anything from there.

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