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Build-A-Bear Workshop

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Customer Service

1877 789 2327 (United States)
+44 800 542 0635 (United Kingdom)
1954 Innerbelt Business Center Dr.
St. Louis, Missouri
United States - 63114
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 6:00 PM
Sun10:00 AM - 7:00 PM

Complaints & Reviews


I think I have given you all ample opportunities and have tried to settle this, I'll have to go through a fraud claim with my bank if we can not find this package or you all fix it. I've called the shipping company several times and they do not have any record of you all wven ckntacting them about this order, much less file a claim as needed although I've sent several emails and contacted you directly through bab website. Waited in que forever to be able to order the custom the chold toy for our son.. order number W1584166. This never came in. Contacted build a bear multiple times finally told me to contact shipping company but I had already 3 times they said build a bear had to file the claim, build a bear head yet to do so and this is taking incredibly to long. All we wanted was our purchased product if they cannot do that then refund us so we can buy something else instead. Sent email from shipping company stating sender has to file claim twice already. They arw closed down on their lines so can noy get ahold of anyone there and have send elseveral emails and just see no interest in handling it at all. Very disappointed and have a child waiting for something we put a lot of effort and time in ordering. Very disheartening for them as well. This could and should have been taken care of rhe first email I sent instead of me having to keep escalating to the point of filing further complaints. Order number W1584166

a dragon build a bear

On august 23 2019 I ordered the hookfang build bear I then recived it 5 days later on august 28 2019. Going over his birth certifacte I have realized that his height has said 17 inches I then mesured because he didnt look like he fit the description. When I mesaured him he came to 13.5 inches at the top of his head and when I measured from the tip of his horn it was only 15.5 inches. So as a resolution I would like you to contact me for a new birth certicate mailed to me and for the incovience this caused I would love if you could send me a stormfly or meatlug dragon and allow me to keep my hookfang. My other option is you send me a hookfang with the proper height and that will also be amazing. But if you cant do either thats fine, I would like 3 cub condos mailed to me along with 3 blank birth certifactes and a new birth certifacte

You can reach me at my email

Thanks in advance

music in build a bear

Purchased 2 Bears with accessories spending over £100 on June 12th this year. On 14th June the extra ‘smell'...

unacceptable customer service

Hi good morning, two weeks ago I visited your location at Paramus Park with my 2 granddaughters and great...

online order

I placed an order with expedited shipping to ensure the gift would be here for father's day. We recorded the message 6/12. I called today 6/13 to check on my order only to be informed you are having complications with your recordings and don't know when it'll be fixed. I was not informed or contacted about this and had to cancel my order. Now I have to wait 2-5 buisness days for a refund and cannot use that money to buy a new gift. I'm extremely upset that I was not informed of complications with my order and I'm very upset with the customer care of received. Will never buy from here again and will encourage others to follow suit.

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salesperson melissa

The sales person is Freehold Mall (NJ) one of the rudest people I have ever met. Purchased a birthday bear...

birthday bear

This is not a complaint about the quality of the item and more the store. I took my little boy to the...

customer service at your oshawa location.

On sunday november 18th my friend and I made a hour drive to go to your Oshawa location to be greeted with...

Oshawa Employees

disgusting service

Went to MacArthur Glen to buy a bear and outfits for my granddaughters bithday I waited patiently for my...

store clerk

I recently (September 5) went to build a bear in chinook mall Calgary Alberta with my grandson as a special treat for his start of preschool. The sales clerk was super pushy and pushed all of the extra cost items during our experience. She took my grandson to the costume wall and told him to pick out a costume which I had to decline then she told him he had to have a light saber for his bear and handed him one I then had to say no. Also gave him the beating heart I had to say no then pushed the back pack on him to take the bear home in. We are currently unemployed and I felt bad at constantly having to turn down all the extras. It should be enough just to make the bear and experience that. We have done this with all our grandkids as they start preschool and have never had such a bad experience.


I registered to get the build a bear $15 off coupon since the stores closed literally a hour after opening in...

houston kemah boardwalk

Build a bear workshop at kemah boardwalk in Texas was not pleasant, the young lady was so lazy and not...

customer service

Ordered and paid extra for next day delivery.
Over 48 hours later the products aren't here. Never been sent a tracking number either.
Tried phoning about 10 times and after being kept on hold each time I am then cut off.
What is the point of next day delivery when it doesn't arrive on time?
Why am I constantly being cut off before even being able to speak to someone on customer services?

pay your age day fiasco

I queued with my 2 Yr old son on Thursday in Warrington golden square shopping centre for your pay your age...

Warrington Other

service at kings plaza mall in brooklyn ny

I got to the mall at 11 am yesterday for the pay your age with my daughters and was told that your promotion...

pay your age day

It was a wonderful idea what you were doing for families but just like others I was very disappointed and I...

advertising and execution

Yesterday I got up and got all four of my boys up and excited about building their own animal for the first...

service complaint

I made prior arrangements to get out early from work to take my 6-year-old to build a bear to participate in...

build a bear pay your age

As a regular customer I thought it would be nice to get my 18month old a bear for £1. It was a joke all...

pay your age day

We drove an hour to the nearest Build-A-Bear store, waited in line with four children over an hour expecting...

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