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Build-A-Bear Workshop

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Build-A-Bear Workshop Customer Service Contacts

1877 789 2327 (United States)
+44 800 542 0635 (United Kingdom)
1954 Innerbelt Business Center Dr.
St. Louis, Missouri
United States - 63114
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 6:00 PM
Sun10:00 AM - 7:00 PM is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Build-A-Bear Workshop Customer Service. Initial Build-A-Bear Workshop complaints should be directed to their team directly. You can find contact details for Build-A-Bear Workshop above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Build-A-Bear Workshop. Discuss the issues you have had with Build-A-Bear Workshop and work with their customer service team to find a resolution.

Build-A-Bear Workshop Complaints & Reviews

Nov 25, 2020

Build-A-Bear Workshop — Mission viejo worker 92694

Hi! Recently I visited your block of orange store and had a really great visit during covid precautions with...

Oct 16, 2020

Build-A-Bear Workshop — The store

I purchased the chase pup for a young man who has been recently diagnosed with leukemia. Upon completing the...

Jul 02, 2020

Build-A-Bear Workshop — Delivery

I think I have given you all ample opportunities and have tried to settle this, I'll have to go through a...

Build-A-Bear Workshopa dragon build a bear

On august 23 2019 I ordered the hookfang build bear I then recived it 5 days later on august 28 2019. Going over his birth certifacte I have realized that his height has said 17 inches I then mesured because he didnt look like he fit the description. When I mesaured him he came to 13.5 inches at the top of his head and when I measured from the tip of his horn it was only 15.5 inches. So as a resolution I would like you to contact me for a new birth certicate mailed to me and for the incovience this caused I would love if you could send me a stormfly or meatlug dragon and allow me to keep my hookfang. My other option is you send me a hookfang with the proper height and that will also be amazing. But if you cant do either thats fine, I would like 3 cub condos mailed to me along with 3 blank birth certifactes and a new birth certifacte

You can reach me at my email

Thanks in advance

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    Aug 17, 2019

    Build-A-Bear Workshop — music in build a bear

    Purchased 2 Bears with accessories spending over £100 on June 12th this year. On 14th June the extra ‘smell'...

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    Jul 29, 2019

    Build-A-Bear Workshop — unacceptable customer service

    Hi good morning, two weeks ago I visited your location at Paramus Park with my 2 granddaughters and great...

    Build-A-Bear Workshoponline order

    I placed an order with expedited shipping to ensure the gift would be here for father's day. We recorded the message 6/12. I called today 6/13 to check on my order only to be informed you are having complications with your recordings and don't know when it'll be fixed. I was not informed or contacted about this and had to cancel my order. Now I have to wait 2-5 buisness days for a refund and cannot use that money to buy a new gift. I'm extremely upset that I was not informed of complications with my order and I'm very upset with the customer care of received. Will never buy from here again and will encourage others to follow suit.

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      Feb 20, 2019

      Build-A-Bear Workshop — salesperson melissa

      The sales person is Freehold Mall (NJ) one of the rudest people I have ever met. Purchased a birthday bear...

      Build-A-Bear Workshop — birthday bear

      This is not a complaint about the quality of the item and more the store. I took my little boy to the...

      Build-A-Bear Workshop — customer service at your oshawa location.

      On sunday november 18th my friend and I made a hour drive to go to your Oshawa location to be greeted with...


      Build-A-Bear Workshop — disgusting service

      Went to MacArthur Glen to buy a bear and outfits for my granddaughters bithday I waited patiently for my...

      Build-A-Bear Workshop — store clerk

      I recently (September 5) went to build a bear in chinook mall Calgary Alberta with my grandson as a special...

      Build-A-Bear Workshop — service

      I registered to get the build a bear $15 off coupon since the stores closed literally a hour after opening in...

      Build A Bear Workshop Inc — houston kemah boardwalk

      Build a bear workshop at kemah boardwalk in Texas was not pleasant, the young lady was so lazy and not...


      Build-A-Bear Workshopcustomer service

      Ordered and paid extra for next day delivery.
      Over 48 hours later the products aren't here. Never been sent a tracking number either.
      Tried phoning about 10 times and after being kept on hold each time I am then cut off.
      What is the point of next day delivery when it doesn't arrive on time?
      Why am I constantly being cut off before even being able to speak to someone on customer services?

      Add your opinion

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        Build-A-Bear Workshop — pay your age day fiasco

        I queued with my 2 Yr old son on Thursday in Warrington golden square shopping centre for your pay your age...


        Build-A-Bear Workshop — service at kings plaza mall in brooklyn ny

        I got to the mall at 11 am yesterday for the pay your age with my daughters and was told that your promotion...

        Build-A-Bear Workshop — pay your age day

        It was a wonderful idea what you were doing for families but just like others I was very disappointed and I...

        Build-A-Bear Workshop — advertising and execution

        Yesterday I got up and got all four of my boys up and excited about building their own animal for the first...

        Build-A-Bear Workshop — service complaint

        I made prior arrangements to get out early from work to take my 6-year-old to build a bear to participate in...

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