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Build-A-Bear Workshop Customer Service

Build-A-Bear Workshop, Inc.

1954 Innerbelt Business Center Dr.
St. Louis
United States - 63114

Customer Support Phone Numbers

1877 789 2327(United States)
7 7
+44 800 542 0635(United Kingdom)
5 5
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 6:00 PM
Sun10:00 AM - 7:00 PM

Build-A-Bear Workshop Complaints & Reviews

Build-A-Bear Workshop / customer service at your oshawa location.

Shelly LeBlanc on Nov 19, 2018

On sunday november 18th my friend and I made a hour drive to go to your Oshawa location to be greeted with the 3 rudest people we have ever dealt with. We drove there to buy 5 bears, we were looking for 2 of the grinch. All 3 ladies said that they were sold out and that if we wanted them...

Build-A-Bear Workshop / disgusting service

Powis on Nov 10, 2018

Went to MacArthur Glen to buy a bear and outfits for my granddaughters bithday I waited patiently for my turn When it was my turn the assistant got up and walked away I was flummoxed She came back a minute later with a woman with two children I said excuse me I am next She told me the...

Build-A-Bear Workshop / store clerk

Character27 on Sep 7, 2018

I recently (September 5) went to build a bear in chinook mall Calgary Alberta with my grandson as a special treat for his start of preschool. The sales clerk was super pushy and pushed all of the extra cost items during our experience. She took my grandson to the costume wall and told him...

Build-A-Bear Workshop / service

TishaO on Aug 18, 2018

I registered to get the build a bear $15 off coupon since the stores closed literally a hour after opening in the day they had pay the age of your child. Today I went to use my coupon for ky daughter since the coupon expires two weeks before her birthday so we tried to celebrate a little...

Build A Bear Workshop Inc / houston kemah boardwalk

Adoan103 on Aug 5, 2018

Build a bear workshop at kemah boardwalk in Texas was not pleasant, the young lady was so lazy and not enthusiastic at all, I understand she was tired, because she was yawning throughout the process of making the bear for my daughter and son, she was not into it at all and it made my...

Build-A-Bear Workshop / customer service

Andy Wedge on Jul 26, 2018

Ordered and paid extra for next day delivery. Over 48 hours later the products aren't here. Never been sent a tracking number either. Tried phoning about 10 times and after being kept on hold each time I am then cut off. What is the point of next day delivery when it doesn't arrive on...

Build-A-Bear Workshop / pay your age day fiasco

Donna567 on Jul 14, 2018

I queued with my 2 Yr old son on Thursday in Warrington golden square shopping centre for your pay your age day event from 10am until 1pm when I decided to take my son to the entertainer instead costing me more money than I had intended to spend. After no intervention from the staff (4...

Build-A-Bear Workshop / service at kings plaza mall in brooklyn ny

Asha718 on Jul 13, 2018

I got to the mall at 11 am yesterday for the pay your age with my daughters and was told that your promotion ended at 10 am, which made no sense to me because your store opened at 10:30...smh. I was just given a coupon ...smh. I spent the entire day at the mall trying to make up for the...

Build-A-Bear Workshop / pay your age day

Tee5183 on Jul 13, 2018

It was a wonderful idea what you were doing for families but just like others I was very disappointed and I wanted to share my experience with you. I waited 6 hours outside the mall of the Tom's River NJ location in the hot heat with two asthmatic children thankfully the mall provided...

Build-A-Bear Workshop / advertising and execution

Meghan Herbert on Jul 13, 2018

Yesterday I got up and got all four of my boys up and excited about building their own animal for the first time. We live two hours away from the closest build a bear. We arrived at the location at 9 am. Where we met up with my sister and her three children. We were all excited for our...

Build-A-Bear Workshop / service complaint

MDuron on Jul 13, 2018

I made prior arrangements to get out early from work to take my 6-year-old to build a bear to participate in the pay your age day when I got off work. They decided to close early and when I was asking a question the employees did not even acknowledge me. No voucher, no come another day...

Build-A-Bear Workshop / build a bear pay your age

Amanda Wicks on Jul 13, 2018

As a regular customer I thought it would be nice to get my 18month old a bear for £1. It was a joke all round. Waited 6hours to get to the front of the queue to be told no more bears would be given out. It was also false advertising as the vouchers that were given out said £12 off and that...

Build-A-Bear Workshop / pay your age day

KJ2409 on Jul 12, 2018

We drove an hour to the nearest Build-A-Bear store, waited in line with four children over an hour expecting to pay their age, and get handed a $15 coupon. I'm sorry but that is not going to be equivalent to the price I would have paid for " their age". You should have given pay your age...

Build A Bear Workshop Inc / promotion

Mariah Michelle Raley on Jul 12, 2018

My daughter is one years old. I leave for the army and took it upon myself to do this promotion you had on July 12th to make her a personalized gift before I left. I was immediately told I wasn't able to because he line was to long and got $15 off the next visit. I am SO angry at thi...

Build-A-Bear Workshop / pay your age day

Amanda Spangenberg on Jul 12, 2018

Drove 45 minutes to Stoneridge Mall in Pleasanton CA. Waited on line and finally was informed that the store was shut down. Gate closed. Customers still inside. At 3PM! Someone half assed handing out coupons but $15 off is NOT a $1 bear that I expected my daughter to go home with. Manager...

Build-A-Bear Workshop / build a bear line shut down

Jenjen31 on Jul 12, 2018

Hey build a bear I waited in line with my daughter for 4 hours to only get told they had to shut it down. I waited outside in 95 degree weather for that. I'm so upset and would like a coupon for this so I can get my daughter a bear for her age but I refused to wait in line again for it...

Build-A-Bear Workshop / pay your age day

Kailey Weatherbee on Jul 12, 2018

I took my 1 year old son and his 1 year old disabled cousin to build a bear for the first time ever. They were all excited and I was to that I only had to pay a $1 but we waited in line for over 5 HOURS and finally had to leave because we needed food, the boys were so upset and cried the...

Build A Bear Workshop Inc / pay ur age

Belle0517 on Jul 12, 2018

This was absolutely the worst idea ever. I woke up extra early to head out to the store for this deal just to come find out that by 830 the lines were cut off for this deal. It was a complete waste of time and not to mention my daughter cried and cried because she was very disappointed...

Build-A-Bear Workshop / build a bear

SierraCc on Jul 12, 2018

We had made prior arrangements to participate in the pay your age day when I got off work.It never even lasted all day as it was stated it would be.No voucher, no come another day, nothing. Very disappointed that Build A Bear was unable to honor its word and stand by it brand for thi...

Build-A-Bear Workshop / the 12th july special event

DawnHawken on Jul 12, 2018

I am extremely disappointed with the way this event was handled. It was not planned properly and as a result of massive queues shops were shut early. I promised my nine year old daughter and her friend that we would go to the Basingstoke branch after school and they were very upset and...