Stuffed Safari
reviews and complaints

I've been using this site for a while now, and I gotta say, it's pretty good. I've ordered a bunch of stuff from them, both big and small orders, and they've always come through for me. I live all the way down in Australia, so I don't mind waiting a couple of weeks for my orders to arrive. But honestly, they usually get here earlier than I expect, so that's a plus.

There have been a few times when I've been after something that's not available, but they always offer to email me when it's back in stock. I actually got one of those emails just a few days ago, which was pretty cool.

The only negative thing I've experienced is when I ordered a TY beanie Lion and it didn't look quite as neat as the picture. It had a blue logo button on it that wasn't shown in the preview image. But to be fair, that's probably more of a fault with TY's manufacturing than with Stuffed Safari. My fiance ended up adopting the lion as his own, so it all worked out in the end.

Despite that one little hiccup, I'm actually planning on making another order from the site soon. I don't really understand why there are so many negative reviews on here. I mean, I love using this site. It's simple, it's easy, and it's got a great selection of stuff. What more could you want?

Stuffedsafari.com is a legit website that sells stuffed animals. I gotta say, it's a real bummer that people only seem to talk about this site when they have something bad to say. It's not fair, ya know? I mean, how are we supposed to know if a site is good or not if all we hear about is the bad stuff?

Anyway, I recently ordered from them on a weekend and I was pretty nervous about it because of all the negative reviews I had read. But then I got an email from Shannon herself, even though it was Labor Day! She apologized for any worry I had and said she was packing my order herself to make sure everything was okay. That's pretty cool, right?

I think more people need to take the time to report the good stuff, not just the bad. Stuffedsafari.com is a family-run company and they deserve some love. I mean, sure, they might have some backordered items every now and then, but that doesn't mean they're a bad site. Give them a chance, you won't regret it!

So if you're thinking about ordering from them, go for it! They're not a scam or anything like that. And if you do have any issues, just reach out to them and they'll take care of you. Trust me, they're too nice to be judged by a few negative reviews.

My experience with Stuffed Safari was not great. I was told that a toy I wanted for my son's birthday would arrive on time, but then I got a message less than two business days before his birthday saying it wasn't available. I was really upset because I didn't have time to order it from somewhere else without paying a lot for overnight shipping. I ordered a different toy that was in stock, but it wouldn't arrive until after his birthday.

I tried to talk to Stuffed Safari about the problem, but they didn't seem to care. I called them and sent an email, but they didn't acknowledge the problem at all. I understand that sometimes things get discontinued, but they shouldn't promise something if they're not sure they can deliver it on time. And if something goes wrong, they should let the customer know as soon as possible so they can find another option.

I was really disappointed that Stuffed Safari didn't apologize or try to make things right. It's not just about the toy, it's about the fact that it was my son's birthday and I wanted to make it special for him. I hope they can learn from this experience and do better in the future.

I've used this site twice now to order items for my daughter's baby shower, and while they have a great selection, I've had some issues with their customer service. The first time I ordered, I received an acknowledgement and was told the item would ship within a week to a week and a half. It ended up taking over two weeks to arrive, but luckily it was still in time for the shower.

The second time I ordered, I ordered three items on March 21st and received an acknowledgement followed by an email saying they would ship within a week to a week and a half. However, I needed the items by April 12th, so on April 6th I called customer service to explain the situation. They assured me the items would ship on April 9th and be received by the 11th or 12th.

Unfortunately, on April 12th I received an email saying the items had just shipped that morning, which obviously wouldn't do me any good. Another email said they would be received by the 14th, but they still didn't arrive. It's frustrating that the "family" that runs the business seems to think customers' needs can be ignored.

While I appreciate the selection on the site, I can't recommend it due to the poor customer service experience I had. Use this site at your own risk.

I gotta say, the shipping from Stuffed Safari was pretty quick, but the product I received was straight up terrible. I ordered an 18" stuffed lion for my daughter's birthday, but as soon as I took it out of the box, I noticed it was full of holes along the seams. I mean, come on, none of the seams were even completely sewn together! I was so bummed out that I had to ask my mom to patch up the holes, but even after she did, I found another hole just by picking up the lion. I was so mad that I emailed Stuffed Safari and sent them pictures of the messed up product. They did end up sending me another one for free, but the second lion had a messed up head shape and different sized nostrils. Like, what the heck? I feel like the prices are cheap because the product is faulty. I learned my lesson and will only buy from a reputable website in the future, not some random internet store.

Now, I know some people might say that I'm just complaining for no reason, but this is the first negative review I've ever written. I'm only writing it because I was so disappointed by the quality of these lions, especially since they were gifts. I would hate for a little kid to be disappointed because their most wanted present is literally falling apart. So, if you're thinking about buying from Stuffed Safari, I'd say think twice and maybe look for a better option.

I recently made a purchase from Stuffed Safari for my grandson's birthday. I thought the shipping cost was a bit high, but I went ahead and paid through PayPal. Everything seemed fine until my daughter called me from across the country to tell me that they received a package, but it wasn't what I had ordered. To make matters worse, the invoice listed someone else's name and credit card information as the purchaser. We were both confused and didn't know what to do.

My daughter decided to call the person whose name was on the invoice to ask how he knew her child. Meanwhile, I called Stuffed Safari's customer service line. The person who answered the phone didn't seem to understand what I was trying to explain. I had to repeat myself twice before I was transferred to the owner of the business, who also didn't seem to understand what had happened. I had to explain to her that they had put someone else's name on my order. I couldn't believe it! How could someone else's name, address, and credit card information end up on my order's shipping information? The owner couldn't explain it either.

In the end, I learned a valuable lesson. I should have been more careful and done my research before making a purchase from Stuffed Safari. Just because a business is "family owned" doesn't mean it's reliable or trustworthy. Based on my experience, it seems like this business is run out of a basement with very little quality control or accuracy when it comes to delivery and shipment. If you decide to shop at Stuffed Safari, be careful and know what you're getting into. Good luck!

I ordered 16 small stuffed animals for my kiddo's birthday party favors on 11/13 from Stuffed Safari. I was so excited to receive them on time and make my little one's day special. However, the next day, I received an email from them saying that there would be a delay with my order as some items were out of stock. I was a bit disappointed, but I thought it was okay since I didn't need the items until 12/14.

But then, on 11/28 (or maybe 11/29), I called them to inquire about my shipment, and they told me that two of the items were still delayed. They said they would ship the rest of my order first and then ship the other two items separately after. I was happy to hear that and thought that was a good solution.

Finally, on 12/3, I got an email stating that my order had been shipped, and I received it on 12/6. However, when I opened the package, I found out that two items were missing. On the invoice, they were marked as "discontinued, refunded." I was so upset because I needed 16 items for 16 children, and now I was short two items.

So, I placed a new order that night and called the next day to ask if they could refund the shipping. I explained that given the choice, I would have clearly chosen to substitute two items instead of being refunded. But the woman on the phone was quite snippy and kept telling me that they had given me a coupon already. It was true that they had given me a 10% coupon, but it only worked out to a couple of dollars, and that coupon is easily discoverable online. I was hoping for a better solution.

In the end, I resigned myself to paying $9 shipping, which is a very high percentage of my total cost, due to their poor customer service decision of not giving me the choice of a substitution in the original order. I only hope that the new order will actually arrive on time and that I won't have to deal with any more issues.

Overall, I was disappointed with my experience with Stuffed Safari. While I understand that some items may be out of stock, I think they could have handled the situation better and been more accommodating to their customers. I hope they can improve their customer service in the future.

Hey, I'm John, and I'm just a regular guy who loves stuffed animals. I recently stumbled upon Stuffed Safari and decided to give them a try. Let me tell you, I was pleasantly surprised!

Their customer service is top-notch, with quick response times to any questions or concerns. They even have a fancy "ticket" system, which I thought was pretty cool.

Now, let's talk about the purchase. I didn't have a huge budget, so I went for their cheapest options. I was worried that the quality might suffer, but boy was I wrong! These stuffed animals were soft, cuddly, and well-stuffed. I ended up buying 70 of them for just over $350, which I thought was a great deal.

I also splurged on a dozen of their Unicorn Hats, and let me tell you, they are a hit with the kids! They are incredibly soft and adorable. The only downside was the Toucans - they just weren't as cute as the other options.

Overall, I was really impressed with Stuffed Safari. They have quality products, great customer service, and a professional approach to business. Plus, they offer bulk purchase discounts and free shipping for larger orders. The only downside was that some of the cheaper options were out of stock, but that's to be expected during busy times like Easter.

If you're looking for some cute and cuddly stuffed animals, I highly recommend giving Stuffed Safari a try!

I had placed an order for a 5 FT. Alfie Teddy bear on the 8th of September 2011 from Stuffed Safari (stuffedsafari.com). As I am currently stationed in Afghanistan, I ordered it for my wife as an anniversary present which was on the 12th. The shipping listed was for 3-day delivery, but to my dismay, I have yet to receive my product, and today is the 28th. However, I received an email from them, which stated that due to an unexpected demand for one of the items that I ordered, the processing time on my order may be slightly longer than their average 1 to 3 days. I was disappointed that it would not be delivered on time, but I decided to continue with the wait for my order as I understand that unforeseen events transpire.

In the meantime, I decided to give them a second chance and ordered all 16 of the Lubies as a birthday gift for my niece. However, two of them were permanently out of stock, yet still listed as in stock on the site. I received half the order almost on time, but the other half lists as shipped, and there is no tracking information affiliated with the number they provided me. Shortly after placing this order, I called to check the status of my first order, and the woman said it would ship in a week. However, two weeks later, the order status still says processing, and I am now trying to get a call in during their 6-hour window of office hours to cancel my order and ask for a refund.

Being in Afghanistan makes this difficult, and I would take advantage of their "Change/Cancel order" option on their website, but all it does is re-route you to your "order status" page, which has no options available to cancel your order from. I informed the woman on the phone of my current situation, but I guess dodging rockets, IEDs, and suicide bombers is not enough to warrant prompt service or sympathy from these folks.

The purpose of me buying the 5 ft bear for my wife was to provide her with a little more comfort at night while I am away. If America is in a recession, how is it that businesses can afford to perform at this level of competence? I will not do business with this company again. It is disappointing to see such a lack of customer service and care for their customers.

I gotta say, I don't get why people are giving Stuffed Safari such bad reviews. It seems like some folks just don't know how to use the internet and then they go and blame the website for their own mistakes. But I wanted to see for myself, so I ordered from them and I gotta say, I was impressed.

I'm a bit of a review hobbyist myself, so I've reviewed all sorts of things over the years. And let me tell you, I've ordered a ton of stuff online, from plushies to DVDs to jewelry and more. And I can tell you that most websites know that customer service is key. If they don't treat their customers right, they won't make any money.

And Stuffed Safari is no exception. This is a family-owned business and they really care about their customers. You can tell that just from the fact that Shannon, the owner, takes the time to respond to reviews on this site. As someone who sells on eBay and Amazon myself, I know that sellers try their best and mistakes can happen.

But in my experience, Stuffed Safari did everything right. I got automatic emails from them right after I ordered, and then again when my item shipped. And let me tell you, that item shipped fast. I ordered a plush on sale on a Saturday afternoon and it was shipped out on Monday via FedEx with a tracking number. That's pretty darn good, if you ask me.

And if you're worried about shipping times, well, that's not the seller's fault. They can only do so much. I've ordered stuff from China that took weeks to arrive, but that's just how it goes. The shipping company has to do their job too.

Overall, I'd give Stuffed Safari five out of five stars. Their website is easy to use, their customer service is great, and they ship items out fast. If you're looking for some cute plushies or other stuffed animals, I'd definitely recommend them.

I gotta tell ya, I had a pretty rough experience with Stuffed Safari. I ordered some stuff for Christmas, ya know, like three weeks before the big day. I got a tracking number and everything, but the USPS never acknowledged it. I called 'em up a few times, but still no package. Finally, they gave me my money back for the stuff I never got.

I did some digging and found the same stuff from another place. And get this, I got it in just four days! And the shipping wasn't even that expensive. Now that's what I call good customer service.

Honestly, I wouldn't recommend Stuffed Safari to anyone. They make all these promises, but they don't follow through. It's just not worth the hassle.

I ordered a product from Stuffed Safari (stuffedsafari.com) and unfortunately, I never received it. I reached out to their customer service agent and was met with a very rude response. The agent spoke over me and insisted that emails were sent when they were not. When I called her out on these issues, she told me I was "barking up the wrong tree" and then hung up on me! I was shocked at how unprofessional this was. I would not recommend ordering from this company and I am personally going around to each review site with this message. It's hard to believe that they are still in business with such poor customer service. I hope that the rude lady I spoke to has a better personal life because it's clear that she needs it.

I gotta say, I had a bit of a mixed experience with Stuffed Safari. On the one hand, they've got a pretty solid selection of stuffed animals and other plushies, and the prices are definitely on the lower side compared to some other sites I've checked out. But on the other hand, I had some issues with availability and shipping that definitely put a damper on things.

First off, I gotta agree with some of the other reviews I've seen - it seems like a lot of the items that show up as available on the site aren't actually in stock. I placed an order for a few different things, and ended up getting an email a few days later saying that one of the items was out of stock and wouldn't be available for a while. It was a bit frustrating, but at least they gave me the heads up and offered to either cancel the order or swap out the unavailable item for something similar.

The real kicker, though, was how long it took for my order to actually ship. Even after the delay with the out of stock item, it still took almost three weeks for everything to finally get sent out. I get that things can be a bit slower these days with everything going on, but that still felt like a pretty long time to wait.

All that said, I do appreciate that Stuffed Safari was upfront about the delay and gave me some options to work with. And like I mentioned earlier, the prices are definitely a plus. If they could just tighten up their inventory management and maybe speed up their shipping a bit, I'd be more than happy to give them a higher rating. As it stands, though, I think three stars is about right.

So, I recently ordered a stuffed animal from Stuffed Safari (stuffedsafari.com) for my Valentine's Day gift. I thought I had plenty of time, as I ordered it 8 days before the big day. But, to my disappointment, the day came and went, and I didn't receive my package. I didn't even get an email to let me know what was going on.

I decided to reach out to their customer service team to see what was happening. The person who answered my call was polite and apologized for the delay. However, they told me that they had to order the item and that it would probably ship in another week or so. I was frustrated because if your business is shipping merchandise, you should let your customers know if there are any delays.

I understand that it was a busy time of year, but that doesn't excuse poor communication. I expected better from Stuffed Safari, especially since the item I ordered was rather expensive. I hope they improve their communication in the future, so other customers don't have to go through the same frustration as I did.

So, I was trying to buy a gift from Stuffed Safari (stuffedsafari.com) and boy, was it a hassle! I got so many emails saying that my order was delayed and they couldn't seem to get their act together. I mean, come on, it's not rocket science! After waiting for three whole weeks, they had the nerve to ask me to pay for an upgrade. Can you believe it? I was so fed up that I just canceled my order altogether. What a joke!

But then, something unexpected happened. Right after I wrote a scathing review about them, I got a call from one of the owners, Shannon. She was so nice and understanding, and she explained what had happened and tried to make things right. I was really impressed that she took the time to call me and try to fix the situation. If I hadn't already placed an order with another company, I would have definitely given Stuffed Safari another chance.

Overall, I have to say that my experience with Stuffed Safari was pretty frustrating. But I do appreciate that they tried to make things right in the end. If you're thinking about buying from them, just be prepared for some delays and hiccups along the way.

I recently made an order on stuffedsafari.com and I gotta say, it was a bit of a bumpy ride. I ordered some items that were supposed to be in stock, but then I got a message saying that they weren't available and my order would be delayed. I had to choose between waiting or paying extra for shipping. I decided to wait, but it was still frustrating.

When my order finally arrived, I was disappointed to find that two of the stuffed animals I had ordered were in really bad shape. They looked like they had been through the wringer! And to make matters worse, they were just thrown into a box with no protection at all. No tissue paper, no bubble wrap, nothing. It was like they didn't care about the condition of the products they were sending out.

I tried to contact the company to see if they could do anything about it, but I didn't get a response. All I got was a message saying that they were a family owned business. I mean, that's great and all, but it doesn't excuse poor quality control and bad customer service.

One thing I noticed is that the company only seems to post positive reviews on their website. I think that's a bit shady. If they're only going to show the good reviews, how can customers trust that they're getting the full picture?

Overall, I was pretty disappointed with my experience with stuffedsafari.com. I think they need to step up their game when it comes to quality control and customer service.

I'm having a bit of trouble with Stuffed Safari. I ordered two animals on June 3, 2010, but I still haven't received them. I called them on July 1, 2010, to see what was going on, and they told me that one of the items was back-ordered. They said that it would be in by the end of the week and that they would ship it out then. I called them again on July 6, 2010, and they told me that they would ship it out on July 12, 2010. I really need these items by August 1, 2010, which is why I ordered them at the beginning of June. I wish I had read some reviews before ordering from this company. I ended up ordering the same animals from Amazon, and I already received them.

I bought a baby giraffe key turn musical from Stuffed Safari for my grand daughter's Christmas present. She wasn't born until January 18th, so I waited until she arrived to give it to her. However, it is now February 27th and the music box doesn't play anymore. I was really disappointed when I saw that the turn key was all plastic, which made me think that the music box was probably cheap too.

I checked their website and saw that they have a 30 day return policy, but since it's been more than a month since I bought it, they wouldn't help me unless I bought another one. Seriously? Why would I buy another one if the first one didn't work properly? It's obvious that they don't stand by the quality of their products, which is why they only offer a 30 day return policy.

I decided to call another place to see if they had any similar problems with their stuffed animals. They said they had some issues with the turn key on some of their products, but they were willing to help. Unfortunately, I didn't buy it through them, but I will definitely buy from them in the future.

Overall, I was really disappointed with my experience with Stuffed Safari. The fact that they wouldn't help me with a defective product and only offered to sell me another one is unacceptable. I would not recommend buying from them if you want a quality product that will last.

I ordered two stuffed animals for my niece from Stuffed Safari on January 2nd, 2014. It's been a while now and I'm still waiting for the items to arrive. I've tried contacting the company multiple times to find out where the items are, but all they do is blame customs or Australia Post for the delay.

I've asked for a refund five times now, but they keep refusing until they get the missing items back (if they ever turn up). Even if they do get them back, they're only going to refund the cost of the stuffed toys and not the cost of postage as well.

Honestly, I'm getting pretty fed up with this. It looks like I'll have to go to my bank to get my refund because Stuffed Safari clearly doesn't want to give it to me. Their customer service is terrible and they don't seem to care about keeping their customers happy.

I'm really disappointed with my experience with Stuffed Safari. I was hoping to get some cute stuffed animals for my niece, but instead I've just been left frustrated and out of pocket. I wouldn't recommend this company to anyone.

I was so excited to order from Stuffed Safari (stuffedsafari.com) two weeks before Christmas. I thought I had plenty of time for my order to arrive before the big day. But boy, was I wrong! I didn't update my shipping information, so I called them on a Saturday, only to find out that they weren't working that weekend. I tried again on Monday, but they were closed for a few hours for a Christmas Party. Finally, someone called me back a few hours later and told me that their processing time during the holidays can be up to 10 days. Can you believe it? I mean, come on, if they worked weekends and didn't take elongated breaks, they could cut down some of that wait time.

To make matters worse, they told me that one of the four items I ordered wouldn't be in stock until next year, so they weren't planning on shipping it until the order was complete. No communication or anything... they just were happy with shipping it next year. I mean, seriously, who does that? I was so disappointed with their lack of communication and customer service. It's like they didn't care about my order at all.

Now, I will say that their selection is great. They have a wide variety of stuffed animals and toys to choose from. But until they learn how to run a company and treat their customers with respect, I will not be ordering from them again. It's just not worth the hassle and frustration.

I ordered thrice and each time there was always something wrong. I don't know what I was thinking giving them the third shot, they didn't deserve it.
These people shipped the wrong order and when I got it I was terrified.
1) the item I got was 3 times cheaper than the one I actually ordered
2) the quality was horrible
3) who cares about the first 2 points if the item was wrong?
I never ordered it!
I immediately called them and asked for a refund. I was answered that their system is down at the moment and promised to call me later.
Of course, no one called me, it would be strange if they did. Then I called again and no one ever picked up the phone. Been trying to get in touch with them for several days via phone and email, everything is useless...

I had a bad experience with Stuffedsafari and I'm not sure if I'll order anything from them again. Ordered a toy as a present for my nephew and received the incorrect one. I contacted customer service and they tried to assure me to keep it. They said toy is a toy, kid would not get the difference. I refused to even listen to that nascence and demanded my money back. So I sent the incorrect toy back and they said I'll get a refund within two weeks.
Two weeks later I received a message stating that toy was damaged, they were not able to accept it and that they were sending it back to me. What a joke.

I ordered my stuffed animal a month ago. After receiving no response or shipment, I emailed them. They finally got back to me and told me that the shipment would be sent early this week and that they upgraded my shipping at no additional cost. Then this morning I get an email stating that the product is out of stock and it would not be available until the first week in November. This place is HORRIBLE.

Terrible experience. I was assured that an item would arrive in time for my son's birthday, and then informed less than 2 business days before his birthday that it was not available. (So no time to order elsewhere without paying exorbitant overnight shipping.) The second item I ordered was in stock but not shipped, and by then it would have arrived after his birthday. No acknowledgment whatsoever of the problem from Stuffed Safari, despite my repeating the situation over the phone and then sending a polite but dissatisfied email. I understand that maybe items get discontinued, but 1. don't assure someone that an item will arrive on time if you have not verified that this is possible, 2. if for some reason beyond your control an item is not available, give the customer adequate notice to order elsewhere, 3. if none of the above are possible and you can't deliver a child's birthday gift on time, give a genuine apology and make some attempt to remedy the situation, *before* the negative review!

I ordered a very simple item for my grandson's birthday - paid what seemed like a lot of money for shipping and paypal'd the amount. Everything was great until I get a call from my daughter (on the other side of the country) that they rec'd a shipment - but it wasn't what I ordered. In fact - the invoice actually listed another person's name and credit card info as the purchaser on it. Perplexed, my daughter called this person on the invoice (that we had never heard of) and asked how he knew her child.

Meanwhile, I called this company. The "customer service person" said that was very odd and didn't actually understand what I was trying to explain. I had to explain it twice to her - and then I ended up talking to the owner of this family own business - who still didn't understand what had happened and I had to explain to her that they actually put someone else's name on my order. (HOW does it even occur that someone else's name, address and credit card info ends up with MY order's shipping information? I have no clue - and she couldn't explain it, either).

Bottom line - BE CAREFUL. know what you are dealing with. "Family owned" in this case appears to mean "run out of a basement" with very little in the way of checks and balances to assure quality or accurate delivery/shipment - if my experience is any indication.

Nothing unavailable is listed as "out of stock." Use amazon, or anything else besides this terrible website.

This is what I got from stuffedsafari.com:

"Your order is backstocked" now why wasn't that listed on the SITE?
"It will ship within a week..."
Two weeks later: "it will ship the first of next week..."
The day after that: "it will ship later today..."
Next day: NOT SHIPPED