BudsGunShop.com review: Receiving a copy of their ffl!!!

Today at approx. 11:15 am I started calling the most frustrating automated phone number in existence. I say why I called and she says I'll connect you to a specialist and it rings and she answers again and starts all over for as many times as you can deal with it. Even your emails are monitored for certain questions. This is the WORST customer service I've ever experienced! I've literally wasted 45 minutes just to say I never received a copy of your FFL when I purchased a rifle from you. This customer service will cost you a lot of business if it isn't changed. PLEASE send me a copy of your FFL.