Brothers Trucks’s earns a 1.0-star rating from 0 reviews and 10 complaints, showing that the majority of classic truck enthusiasts are dissatisfied with their parts and service.
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Disappointing Experience with Brothers Trucks: Wrong Parts, Glitchy Website, and Unhelpful Customer Service
I gotta say, I'm pretty disappointed with Brothers Trucks. I mean, I was really excited to order some parts from them, but it's been a total mess. First of all, when I finally got my order, half the parts were wrong! Like, come on guys, how hard is it to get the right stuff? And don't even get me started on the online chat. Every time I try to use it, it just doesn't work. And to top it all off, my cart keeps emptying itself every hour. Like, what's up with that? And when I called to ask about some suitable parts, the guys on the phone couldn't even give me the right info. I'm just so frustrated with this whole experience. I think I'm gonna have to give up on them and find a different supplier.
Unreliable and Untrustworthy: My Experience with Brothers Trucks
Brothers Trucks is a company that my wife had a bad experience with. She ordered a windshield and a seat cover from them, but unfortunately, they did not deliver what she paid for. It has been two years since she made the order, and despite their promises to return her money, they have not done so. It is frustrating to deal with a company that does not keep their promises and takes advantage of their customers.
My wife was really looking forward to receiving her order from Brothers Trucks, but instead, she was left disappointed and out of pocket. It is not fair that they took her money and did not deliver the products she paid for. This is not the kind of service that anyone should expect from a company.
It is a shame that Brothers Trucks has such a bad reputation, as they could be a great company if they were more honest and reliable. Unfortunately, they have let down many customers, including my wife, who trusted them to deliver on their promises.
In conclusion, I would not recommend Brothers Trucks to anyone. They have proven to be untrustworthy and unreliable, and it is not worth the risk of dealing with them. If you are looking for a company that you can trust, I suggest looking elsewhere.
Disappointing Experience with Brothers Trucks: Missing Parts and Poor Customer Service
I gotta say, my experience with Brothers Trucks was not the best. I spent a whole lotta money on their website, but every time I got my order, it was either messed up or missing some parts. And don't even get me started on trying to talk to someone on the phone - it's like a whole day's worth of work just to get through. I don't think I'll be ordering from them again, that's for sure.
Is Brothers Trucks Legit?
Brothers Trucks earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Brothers Trucks has claimed the domain name for brotherstrucks.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Brotherstrucks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Brotherstrucks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Brothers Trucks have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Brotherstrucks.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Brothers Trucks has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The website belonging to Brothers Trucks has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Mixed Feelings: Review of Brothers Trucks Website and Service
down the street from now on. The website is okay, but it could use some work. It's hard to find what you're looking for sometimes. The prices are decent, but not always the best. Overall, I would recommend Brothers Trucks if you're in a pinch and need something quickly, but be prepared for some frustration at the counter.
Disappointing Experience with Brothers Trucks: Unreliable Parts and Poor Communication
I recently ordered some parts from Brothers Trucks and let me tell you, it was a real pain in the rear end. The parts I needed were never in stock and when they finally did come in, they didn't even bother to give me a call to let me know. I was left hanging in limbo, wondering if my parts were ever going to arrive. It was a real hassle, let me tell you.
And don't even get me started on their aluminum gas tanks for relocation. What a joke! The design is just plain terrible. I wouldn't recommend them to anyone. If you're looking for reliable parts, I suggest you look elsewhere.
Overall, I was really disappointed with my experience at Brothers Trucks. I'll definitely be taking my business elsewhere from now on.
Disappointing Experience with Brothers Trucks: Long Wait and Damaged Goods
I recently ordered a door from Brothers Trucks for my 1955 truck. It took a really long time to arrive, almost four months! I was really excited to get it, but after waiting for two weeks, I called to check on the status and they told me it was back ordered. I had to wait another four weeks before it finally arrived, but when it did, it was completely trashed. I was really disappointed and frustrated. I called them again and they said they would send me another one. I had to wait another two weeks for the replacement door to arrive, but when it did, it was also trashed! I couldn't believe it. They had been lying to me the whole time about the status of my order. Finally, they packaged it differently and sent me a third door. This one was in good condition, but they never reimbursed me or took any money off for all the trouble I had to go through. I think this is really bad business and I wouldn't recommend them to anyone.
Disappointing Experience with Brothers Trucks: Order Delayed for Over a Month
Been waiting for my order from Brothers Trucks for almost a month now and still haven't received it. I reached out to their customer service on May 8th, 2020 to ask for an update and they got back to me the next day saying that not all of my order was in stock yet, but it would be by the 15th and would ship out that day. It's been two weeks since the 15th and I still haven't received anything. I've tried contacting them again, but haven't received a response. This is absolutely ridiculous and I wouldn't recommend anyone doing business with this company.
Disappointing Experience with Brothers Trucks: Damaged Tailgate and No Replacement Received
I got my tailgate for my chevy pick up from Brothers Trucks website. But when it arrived, it was damaged. They said they would send me a new one and have UPS pick up the damaged one. UPS came and took the damaged tailgate. But it's been a month now and I still haven't received the new one. When I contacted Brothers Trucks, they said they have no record of my purchase. I'm really frustrated because I spent around 600 dollars on this and now I'm left with nothing. I wouldn't recommend buying from them. They seem like crooks who don't care about their customers.
Terrible Experience with Brothers Trucks: Fraudulent Charges and Poor Customer Service
So, I had a pretty bad experience with Brothers Trucks. I ordered some parts from them and they charged my credit card right away. But then, I waited and waited and never received my parts. When I called to ask about it, I spoke to a guy named Alex who told me that they were increasing the shipping charges by $150 dollars. I was pretty upset because I had already confirmed the order amount in writing and now they were trying to charge me more.
I decided to file a FRAUD dispute with my credit card company and a claim with the Better Business Bureau. It was a big headache and I had to spend a lot of time on the phone with both of them. I also filed a complaint with the California state prosecutor because I felt like I had been ripped off.
I hope that other people who have already ordered parts from Brothers Trucks will get them before they get shut down. It's really frustrating to deal with a company that doesn't seem to care about their customers. Overall, I would not recommend using Brothers Trucks for any of your automotive needs.
Disappointing Experience with Brothers Trucks: Shorted Tee Shirt and No Refund Received
I made an order with Brothers Trucks in December of 2021. I was excited to receive my order, but unfortunately, they shorted me a tee shirt. I didn't think it was a big deal, so I decided to give them a call to see what was going on. The person on the phone told me that the tee shirt was not in stock, but that they would try to get it to me as soon as possible. I was okay with that and decided to wait.
Fast forward to May of 2022, and I still hadn't received my tee shirt. I decided to give them another call to see what was going on. Unfortunately, they still didn't have the tee shirt in stock, so I asked for a refund. The person who took my call said that he would credit me, but to my surprise, I never received the refund.
I was extremely disappointed with Brothers Trucks. The price of a tee shirt may not seem like a big deal, but it's the principle of the matter. I've read tons of bad reviews about this company, and I'm going out of my way to tell everyone on my truck forums and friends to avoid this place at all costs.
What a bad company! They can't get away from all the negative reviews they've received. It's a shame because I was really looking forward to doing business with them, but now I'll never order from them again.
Overview of Brothers Trucks complaint handling


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