American Trucks
reviews and complaints

I have bought many parts for my Silverado from American Trucks. They have been delivered on time and in good condition! Sometimes I laugh at the directions in the packages due to funny wording used. Fortunately I am mechanical enough to figure how to install parts to my 2021! One wire on fog light kit instructions is rather vague or missing clear instructions! Otherwise I love all the parts I have bought at AT!

I bought several things from these guys, and I highly recommend them. Everything that I have purchased from them has been top quality and exactly what they stated it was. Love the YouTube videos, love the instructional videos, really do appreciate every thing they put into this website to make my experience easy and fun. Thanks again for all you guys do for all of us truck enthusiast out there I really appreciate it.

American Truck has the best selection of all kinds of parts and accessories hands down! Very pleased at the fast shipping. I ordered a 'Performance Exhaust'. It arrived in good condition and install was simple and straight forward. By the way, it sounds Awesome! If you can't find what your looking for at American Truck, then you don't need it! This is my go to source for all modifications, and accessories. Thanks AT

I bought a set of towing mirrors for $200. They ended up being cheap junk from China and as I'm driving down the road both mirrors literally vibrate and flap in the wind. I tried to post a review to say how poorly they were made but it was never posted online. I contacted the company and they said marketing besides which reviews are actually posted. I said well isn't this a unfair bias opinion of the product? I never heard back.

Parts arrived today. Took to long to ship parts that were in stock & send tracking information. (10 days) Coil packs in a separate box, but box came open & coil packs came out. Additional tape should be used to secure package tops to prevent them from opening up during delivery. Staff was very helpful through emails apologizing for warehouse & shipping problems. Management needs to review warehouse & shipping policies to prevent future problems.

I ordered a set of brakes for my 2004 dodge ram 2500 the rotors arrived with some damage and customer support offered to credit back some of the money for the damaged rotors so I agreed to that, as long as i sent a picture of the damage i sent the picture over to them and I was told I would be receiving a email 24 hours later but 2 days still nothing so I sent a follow up email to see if there was a update a week later and here we are still nothing

This is #2 Rough Country Bull Bar for 2019 Silverado Everyone ought to have one on their truck The first Bull bar was destroyed in an accident, saved me Thousands of $$$ not any damage to my truck only the Bull bar which I'll gladly replace for a couple hundred $$$ if it wasn't for the Bull bar it would have taken thousands to repair the truck. Didn't even have a scratch on the paint. Thank you for the good services and products you have given me on all my previous orders.

The only complaint I have is your delivery service really screwed up. They said the package was to be here on Saturday 13th, well it did not get to my house until the 17th. and the box it was shipped in was totaled. They had it all taped up no wonder they didn't want to deliver it. I checked it right away to see what was missing and on 1 of my 21/2" clamps was missing. I mean the nice Crome tips were totally out of there boxes inside the big one. Sorry but BAD Fedex shipping. Roy L G

The whole process has been great. I ordered, paid, it said three days, and took exactly that! I installed my KN Cold Air Intake today and it sounds amazing. Got to.wait till after the holidays to install the exhaust and the leveling kit. I do wish the install video could have been a little more in depth. Some of the existing hose clamps and clips were a pain in the butt! Still though I am extremely impressed with how it has all worked out so far and look forward to finding more products from American Trucks!

Didn't deliver on due date. No reason WHY, your delivery company just said, DELAY? No Reason. Because of FEDEX, you lost me as a customer. I called their customer service. I asked the guy what happened? He couldn't hardly talk English and when I had to explain and asked 4 times. I asked to speak to someone who can talk and understand English? He got Smart with me. So he called me a racist! No, I thought he was making fun of me. He was racist to me. Would NOT let me talk to an English talking person. So I hung up.

We received a part that had obviously been previously returned. Evidently, no one at American Trucks checked the returned part because it was the wrong part in the box. So we received 2 passenger side mirrors. However, one box was labeled passenger's side mirror and the other was labeled driver's side mirror. American Trucks refused to accept the return because it had been more than 30 days since we ordered them. It was a Christmas gift...and our family was in Covid quarantine. So yeah...checking what was actually inside the box was not high on our list. And now we are stuck buying another mirror because of American Trucks' failure to properly inspect returned items.

As a new truck owner, I was looking for an all-inclusive place to order parts (and find research on popular upgrades). Enter American Trucks. I have a 2012 Sierra 1500...and ended up ordering quite a few parts. Everything came quick, was extremely competitively priced, and the selection was second to none. A lits if the parts I purchased from AT: 3" front leveling spacers 1" rear leveling blocks LED bar headlights All weather mats Chase rack LED taillights Bull bar w/LED light Rear lift shocks Cold air intake Tailgate assist damper I found detailed and comprehensive install videos on AT.com and have had fun installing all of the parts myself which, as a car guy, always makes you feel more connected with your project. I highly recommend American Trucks if you own a late model pickup/SUV. You won't be disappointed.

I ordered two parts from their website order #***. I unfortunately did not receive them. I contacted their customer service to which they stated one of the items went to an old address that they pulled from ***. I checked my order on AmericanTrucks.com which was requested to go to *** I also checked my *** account which has my current address as well. They shipped the items to *** for some reason. When I contacted customer service, they stated the first part was sent there but that they would correct the second item. Again, the second item went to ***. I went to this address 3x and have not received a response. The vendor is also telling me it's my error and there is nothing they can do.

The way they are conducting business is horrible. I will never purchase another item from that company. The used item descriptions are apparently not an exact detail. Some state damage, some state missing hardware, and others state both. So by the description of the item I purchased the hardware should have been in the box. It arrived with no nuts, no bolts, or washers, and some brackets are also missing. I would not have purchased the used set had it been in the description it was missing hardware. I would have just purchased the new set. So they are misleading the customers. You then have to purchase the hardware separately for a substantial amount. For another $40 I could of purchased the brand new not scratched or dented set of side bars. The company doesn't care about it's customers.

I purchased a barricade steel bumper on June 8th for the front of my 2011 ***. The product was to be a premium steel powder coated product. After installation the steel bumper it is showing corrosion in multiple locations. I first noticed this at the end of December. An inspection has revealded that the corrosion is occurring from the base material which indicates improper preparation. I contact the customer service team at AmericanTrucks for resolution to my concerns and I was told the product has a 30 day return policy. My expectation of this product is that it would have maintained the coating for years not six months ! If you would like a photo of the corrosion, I willing to provide that information to the ComplaintsBoard.com or directly to the company. The product or item number for my purchase was # ***. I paid $809.99.

I ordered parts (truck running boards) from this company on 12/30. After not seeing any tracking information I received an update that they would not ship for 4 to 5 weeks. I filled out the cancellation form and received a response from Lei D, stating that the order was cancelled and I would receive a full refund on/by Monday Jan 11th. Over the Weekend American trucks sent a confirmation of shipping the order that should have been cancelled and after checking they have not refunded my credit card. I called them and they expext me to call for a n RMA and delivery the parts to *** for delivery. If I am expected to do that then I should be paid for my time in processing the part and delivery time and Mileage for my time away from work. American truck should compensate me for my time for any mistakes they make. Poor processing and business practices on their behalf, should not cost me business hours to make up for it.

on april 2 i purchased an item from americantrucks.com, i did not want to input information for check out so i used the *** option and purchased the tuner. i am VERY careful about checking any boxes that allow advertisements to spam my email inbox but they started sending ads right away. i opened one up and it and my virus program had issues as the ad had code to open a connection to my internet and the virus program would shut it down and this went into a loop and i had to force a shut down of the email client. this basically locked up my computer during this war. i contacted them and asked that they remove me from their global mailer both by telephone and email. after several days, i am still getting ads and i cannot open them due to the above issue. today (april 12,2021) i called them again by phone and they refused to remove my email from their global mailer, he said i have to do that by opening an ad to unsubscribe but i cannot do so. their IT dept has the ability.

I purchased the *** rocker steps in October. The product description claimed the product was powder coated and a well crafted item. I noticed that the HD rocker steps that I purchased have already formed rust under 6 months of owning the product. The description on the website claims that the product is powder coated, which if done properly can protect the finish of the metal for years. On the website there was no information regarding warranty and when I contacted customer service, their solution was for me to sand the rust and apply antirust on my own. Customer service related that there was no warranty unless I purchased an extra warranty. There was no disclaimer on the site that explained that there is 0 factory warranty whatsoever. I would have never purchased a product knowing that I would have to correct a defect on my own time and money on top of purchasing the product. I expect I received a product that was defective due to powder coating no done correctly.

I ordered a large truck accessory. I viewed it on website and then ordered by phone with a live person. Nowhere did it say that a person had to be present to receive the package for delivery. After a week I got a voice mail from "*** Freight" and wanted to make an appointment and to return their call to do so. I returned their call and only got voice mail which I left my info. THEY NEVER CALLED ME BACK. I called the American Trucks and advised them. The next morning, the oversized package was dumped on my front lawn in the grass with a highly damaged packaging. I called American Trucks and sent them photos and told them to arrange a pickup and I want a refund. It took a WEEK for package to be picked up and it took two more weeks to get a refund, MINUS the $99 ship[ping fee I originally paid. I called American Trucks and told them the $99 shipping charge has NOT be refunded. They said they would do so. That was TEN DAYS AGO AND I DON"T HAE MY MONEY BACK. CONSUMER FRAUD! THEFT. I HACVE HTE PHOTOS TO PROVE IT of damaged package.

Absolutely atrocious customer service, deceptive business practices, and false advertisement. American Trucks lacks integrity in their dealings with their customers. Purchased an open box item that was described "Like New Condition" that was missing all the hardware and mounting parts, owner's manuals/instructions, and was poorly packaged causing scrapes/damage to the product. "Like New" would be descriptive of a product that has all the parts associated with the product (or at least most). No mounting hardware makes these products useless to the consumer as it is meant to be mounted to to the vehicle for use. I even offered to go pick up the hardware myself if an inventory list and compensation ($50 refund) was provided. I offered American Trucks multiple options of remedy to assist me to obtain or for them to provide the necessary hardware. All they would state is that their "policy" is not to provide hardware and that I could contact the manufacturer myself. Now it is up to me to repackage the product, which is heavy and cumbersome to package and take it to a *** facility to return it. There is no win in this scenario for me as the consumer or them as the distributor.

When on there website I put in all of my vehicle info to order parts for my truck. When I made a purchase for a side rail I purchased based on there site telling me the one I ordered was for my truck. When I received the parts the step did not fit. When I called the business and spoke to them they told me the wrong part was shipped so they would ship me another set and told me to switch out the steps and ship the item back to me. So I did this and sent back the bad parts and at this point back in (june ) thought all was good. Now I try to place a new order yesterday 01/05 and my order was canceled because they now say that I owe them $100 for the difference in the parts. I explained that this was there error and the wrong part was shipped but they are trying to tell me that the wrong part was ordered. I explained that I purchased based on there website but they said I still have to pay. I'm upset that I was not told this on the phone and was never told upfront there was a cost difference or that I would owe money. I also never received one bill or email stating that I owed them money. I want this bill removed from my account as this is not fair to the consumer and I should have been advised on the phone the first time.

I purchased an open-box 19-20 *** 1500 *** Sport bar 2.0 Roll Bar with Power Actuated Retractable Light Mount on April 3. I received said Item on April 9, and immediately filed a claim with *** and ***.com for reported damage. The box was destroyed, and the Sport bar was poorly packaged and had scratches and dents all throughout. Long story short, ***.com gave me 48 hours to return said item, and to "find a box big enough". I explained the *** claim is going to take longer than 48 hours, and I could not locate a box big enough for the items to return. Therefore, I did not return them during the time frame. *** declined my claim, and took no responsibility for the damage due to the poor shipping condition the shipper (***.com) shipped the item. So basically, both parties washed their hands of this. I said screw it; I did not pay full price so I will paint and fix all the dents and scratches myself. However, May 20, I started the repairs and install process and noticed that my item did not fit my truck. I realize *** SENT ME THE WRONG PART! I have 2019 *** 1500 *** (5th Generation), and AmericanTruck sent me a 09-2018 *** 1500 (4th Generation) sports bar! This is not what I purchased. I have already spent time and money on paint and fixing the dents and scratches, and the customer service rep told me that his "higher ups" offered me a $20 store credit. This is highly unacceptable and down right disrespectful. I understand the return policy on open-box items, but the company SENT ME THE WRONG ITEM! *** is admitting the mistake, but are washing their hands of this and are telling me to suck it up.

I ordered the *** HD Grill Guard for my 2015 *** on 03 May for the total price of 549.99 (not including shipping and taxes). Their website and *** installation instructional video specifically state that it comes included with both the installation hardware and mount brackets. The item was dropped in front of my door without anyone signing for it. When I opened the package I immediately noticed that they failed to send me the mount brackets required for installation and had some minor damage. I called their customer service immediately to request that they send me the missing brackets and after a conversation with a rather rude customer service agent who failed to even apologize for the inconvenience, I was told that they would initiate the process to get them to me. After 4 days of not hearing anything from them, I called again to receive an update and was told that the actual trouble ticket had not even been started. The next day I received an email where I was informed they could not individually send me the brackets with the options to either: (a) give me money to "locally procure them myself" (this being useless because I have looked everywhere and cannot find them) (b) arrange for an exchange for a Grill Guard complete with all the required hardware or (c) arrange for a return and a full refund. I have both emailed back and called and expressed that I wanted to return it and now I am being told I cannot return it or even get an exchange because they used *** Freight. They told me there is nothing they can do to resolve my issue and now I have a $550 item that I cannot use. According to other reviews from other customers, I am not the first this has happened to. This is lack of quality control on their part and at this point fraud since they gladly received my money for something that is now useless and collecting dust in my garage.

I purchased side rails for my 2019 *** through American Muscle on 4/17 through a representative over the phone due to them offering a military discount that they had to apply manually. She took down my information and proceeded to charge my card. I never received an email confirmation for my order, but I thought due to COVID-19 it was taking a while for them to process the order on their end. It came out of my account immediately. I started receiving orders for a gentlemen (I have his personal identifiable information, by the way) in Alabama (I am located in California) for a ***. Concerned, I called the company and explained I was receiving emails for the wrong person. They put in a "request" for the order to be changed. My wife was not happy with this response, so after her lecture she called the company. They tried to give her the same response they gave me, however she explained to them she wanted to speak to a manager because there's a breech of confidentiality and someone may have our address like we have theirs. It took the company two hours to find our order, and come to find out they took down my name, my email address, and my shipping address wrong. The shipping address was the same as the billing address, however the billing address was correct? My wife has had to continuously call (we had to print out supporting documents to dispute the charge through our bank) and we have over 50 calls made to this company and UPS / *** because they are incapable of doing their jobs. It's absolutely ridiculous, and the fact that almost a MONTH later we had to dispute it through our bank instead of them just doing the right thing and cancelling the order is just outrageous. They continuously assured us that the address has been corrected, that UPS had been notified. *** told us it was the wrong address, and it was undeliverable. They sent out a "replacement" package through ***, and that arrived today - it wasn't the product, it was the HARDWARE to install the product that we never received. When you try to cancel the order, they say it's in the shipper's hands and there's no way to return or cancel it because it's showing "out for shipment."