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Broadway Pools
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1.0 2 Reviews

Broadway Pools Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with Broadway Pools at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Broadway Pools reviews & complaints 2

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11:25 am EDT
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Broadway Pools Pool Installation

Fact: we won a judgement against broadway pools in small claims court! The judge was so appalled he awarded all of our money back. Of course, broadway pools refuses to pay, stating they do not have the assets or the means to settle. Yet, they continue to conduct business. They take shortcuts and do not perform the necessary repairs even when requested. They installed a liner that was the wrong size, then blamed us, saying they would replace it if I gave them another $750. They installed the
Liner over holes in the metal walls. The installers tried to cover the dirt holes with paint. They didn't show up with the necessary tools, nor enough vermiculite to complete the installation. They had to borrow our tools, paint and pool brush, which they ruined. The liner fell out from the top and proceeded to float in the pool. We had to purchase the bead lock and install, because they kept trying to use someone else's used bead lock. They installed the liner over the hooks for the safety rope! Now the liner is getting a weird trail all over. Looks like trails of ink. Repeat we were award 3k+ and they refuse to pay claiming they don't have the money. Do you really want to do business with a company that doesn't even have 3k?

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4:58 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Broadway Pools - Incomplete work/ horrible customer service

Do not do business with this company! My parents recently hired Broadway Pools to build a pool at their newly purchased home. The experience was very bad. It took more than twice the quoted time to get water in the pool and the owner, Richard Leaf, has refused to finish the remaining items on the contract. On top of that, the pump stopped working less than...

Read full review of Broadway Pools and 16 comments

Is Broadway Pools legit?

Our verdict: Complaints Board's thorough examination reveals Broadway Pools as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Broadway Pools stands out for its commitment to quality and security. Clients considering Broadway Pools should delve into its customer service record to gauge compatibility with their expectations.

Broadway Pools earns 91% level of Trustworthiness

Perfect Trust Endorsement: Broadway Pools achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Broadwaypools.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Broadwaypools.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Broadwaypools.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • Broadway Pools protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Broadway Pools has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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Contact Broadway Pools customer service

Phone number

+1 (512) 415-4556

Website

broadwaypools.com

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