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I applied for a Broadvoice business line and provided all requested documentation, including company details, billing information, and identification. Initially, Broadvoice asked for a business license, which I clarified was not required for my service-based company per the Maryland Secretary of State. After verifying this with the state and receiving a welcome letter from Broadvoice, I was asked to join a call to provide billing details.
During the call, I submitted billing information under my business name. The representative claimed it didn’t “look right,” despite it matching the documentation. I followed up again and was asked to provide the driver’s license of the cardholder, which I did promptly. Despite full compliance, I received an email stating Broadvoice would not move forward due to “potential fraud,” without any explanation or opportunity to correct or appeal.
This decision was made after I had already shared sensitive personal and business data, including government-issued ID. I attempted to contact support again, but my calls were ignored and I received a final email reiterating the rejection as a “finance decision.”
I find this treatment unacceptable. I complied with every request, clarified legal requirements, and acted in good faith. Labeling my application as “potential fraud” without justification or recourse is damaging and unprofessional. I request that Broadvoice review this case transparently and ensure that my data has been securely discarded
Dan Brown
