Brittany Ferries review: Website booking

I wanted to book a crossing to Spain on 10/12/26, with a return in March.
That date showed a crossing, the only one that week, but I could make no impression on "clicking it" as it was already highlighted and I couldn't continue because I hadn't chosen a crossing! It seemed many hours later and trying various ways I phoned for help. I was told there were long queues and I should use the web site but if I booked by telephone there was a £20 charge. Adding insult to injury I tried to find other other help and was offered this for £1.00. I turned off my computer overnight and tried again this morning but no change on the web site. I have now booked with "Direct Ferries" and am disgusted that Brittany Ferries "Customer Services" seems just another money spinner. I have used Brittany Ferries very many times and am so,so disappointed with their current attitude. I just wish there was another company offering a winter "ro-ro" service to Spain.