We sailed from Plymouth to Roscoff on 17/06/2025 arriving on the eighteenth June on the Pont Aven. My name is Gary Venning and I booked a pet cabin 6488. The room did not smell clean: in fact there was an unpleasant dog urine tint. I had a terrible nights sleep and it wasn’t until I was in my vehicle that I discovered that I had both a flea bite and a dead flea on me. I spend a great deal of time and effort ensuring that my dog is flea free: he always has a flea collar in situ and always well in date. Brittany Ferries should ensure that no owners can book their cabins without their pets having proof of treatment. I have taken a picture of the flea as proof but I am disgusted by the whole experience. My booking ref was TJ59794 yours faithfully, Gary Venning (James Edward Gary Venning)
Claimed loss: Refund
Desired outcome: Flea collar becomes mandatory when booking pet cabins
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