The complaint has been investigated and
resolved to the customer's satisfactionResolved Brandsmart USA/WCPS Inc — warranty on tv
resolved to the customer's satisfaction
I purchased a 32" sharp aquas tv and was very happy with it, I also purchased the 36 month warranty from a company by the name of wcps of florida inc. My warranty states that if something goes wrong with the tv it will be fixed or replaced and the work would be done by an authorized tech in my area. Well I have called this company to get the tv fixed (large red and green lines running horizontally on screen) and they want me to ship the tv to texas!!! Are they nuts??? I have seen things that are shipped by ups and fed ex and they do not survive shipment and they want me to ship a teeee veeee to texas are they nuts??? I have tried calling brandsmart to speak with the manager but, they always leave me on hold or hang up. I want the tv replaced not shipped off never to be seen again. The warranty co. Sent me a box with a shipping label and the instructions to send the tv to them to be fixed in texasssss!!! The instructions stated if you do not use the exact process for packing the tv in the box that we have given you and your tv is destroyed you will be responsible for any additional charges to repair the tv. I have already brouched this problem with the warranty company and they said that if it breaks in transit they will put a claim against the shipper and litigation will result in getting a refurb replacement tv... How long does this process take??? Oh we don't know possibly 7 to 10 days or longer. I am not sending this tv to texas I want a replacement tv and one in my city, atlanta georgia. My god we do live in the us not in some 3rd world country, not yet anyway. I am not sending this tv to texas and now they are saying I must pay them for shipping this box to my house. Are they nutssss??? Please respond asap please. Oh and by the way the tv is only 1 year old thanks for your help.