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Brake World

Brake World review: Won't awnser calls, won't refund. ( 3 comments)

N
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4:04 pm UTC
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Brakeworld.com is horrible. I purchased breaks and break lines from them. The break lines did not fit, so I mailed them back as instructed. After more than one year and many calls, John, would not call me back, or give me a refund. Brakeworld’s customer service is only handled by John, I could not speak to anyone else. I called the South Carolina Attorney General’s office, they were very helpful, John at brakeworld would not call them either. John is awful, worst customer service I ever had, no response or refund. Step on the gas John. It has been since 2010. And please don't tell me something ridiculous like "We will give you a store credit" or "I have been sick for the last 8 months with a cold, sorry." I can scan the AG's information if anyone needs it.

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Armand
GB
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May 13, 2009 5:39 am UTC

I ordered parts from Brakeworld.com. I canceled the order that day because my mechanic would not use customer supplied parts. This was on June 13th. They have not refunded my money after promising to send a refund check. I have called about 10 times.

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Molike
SG
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Jan 23, 2012 4:27 pm UTC

I purchased breaks and break lines from them. The break lines did not fit, so I mailed them back as instructed. After more than one year and many calls, John, would not call me back, or give me a refund. Brakeworld’s customer service is only handled by John, I could not speak to anyone else. I called the South Carolina Attorney General’s office, they were very helpful, but John at brakeworld would not call them either. John is awful, worst customer service I ever had, no response or refund. If you need to call the Attorney General about Brakeworld, the telephone number to John Smith the AG Compliant Analyst is [protected]. The investigators office is [protected].

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rippedoffalso
Muncie, US
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Apr 02, 2012 2:14 pm UTC

I am also waiting for a refund that will never show. The company is a rip off.

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