Dear Sir
My name is Nijas, and I am writing to make a complaint regarding my parcel sent from Dammam, Saudi Arabia, to Trivandrum, India.
The parcel was sent on 12-05-2026, and as of 15-08-2026, more than three months have passed. Unfortunately, I still have not received any tracking information or a proper update regarding the location and status of my parcel.
Courier No.: 71875C
I contacted the agent of Jubail Cargo Service, but they are also unable to provide the tracking details or confirm where my parcel is currently located. This is extremely concerning, especially after such a long delay.
This is the first time I have experienced such poor service from a cargo company. Previously, I used other cargo services (not BPL), and I never faced this kind of issue, even during difficult periods such as the Iran–America conflict.
I urgently request you to provide the following information:
The current location of my parcel.
Complete tracking details and shipment status.
The reason for the delay of more than three months.
Confirmation of whether the parcel is still in Saudi Arabia.
If the parcel is still in Saudi Arabia, please inform me immediately, as I need to arrange for it to be re-sent by air cargo without any further delay.
For your reference, I have attached the invoice related to the shipment.
Please treat this matter as a formal cargo complaint and provide an urgent response with the correct tracking information and a clear solution.
I expect your immediate attention to this matter and look forward to a satisfactory resolution.
Regards,
Nijas
Courier No.: 71875C