The complaint has been investigated and
resolved to the customer's satisfactionResolved Boysstuff.co.uk — did not receive item i oredered
resolved to the customer's satisfaction
I ordered a poker set for my boyfriends birthday and two days before i received a card shuffler which was broken and the box was in very bad condition. i called up boys stuff to explain the situation and spoke to a lady called Melanie, she was polite however not helpful at all. she told me the product was out of stock ( on the site it states that it is in fact in stock) and that i would have to send it back and then i will get my refund. so... hold on a minute... the poker set i wanted that i ordered and payed for via your website was apparently out of stock even though it tells me its still in stock...so you decide to send me a broken card shuffler instead :s that i now have to send back to you in order to get MY money back? because you sent me an item i didnt even ask for???? well that makes sense. NOT! i then spoke to the manager who was completely rude name Annette. her customer service skills were atrocious and accused me of lying. DO NOT ORDER FORM THIS SITE!!! www.boysstuff.co.uk. it is not to be trusted! and i have done my research now and many other people are saying the same as i am, they also say that they go through a lot of hassle to get their money back and even when they do they only get a part of it back. BEWARE!