IDT Corp/BOSS Revolution/BOSS Money review: Missing $2,000 from transfer – boss revolution is ignoring federal regulations
Replied
I’m beyond frustrated with BOSS Revolution. On October 13, 2024, I sent $2,000 through their service to my recipient’s GTBank account in Nigeria. They’ve repeatedly claimed the funds were deposited on October 18, 2024, but the recipient has not received the money. GTBank has confirmed they have no record of this deposit.
I’ve reached out to BOSS Revolution multiple times. Each time, I provided everything they asked for, including detailed bank statements from the recipient showing the funds were never received. But instead of resolving the issue, they just keep sending the same copy-paste response, asking for more documents — documents I’ve already sent!
This is more than just bad customer service — it’s a violation of federal law. Under the CFPB’s Remittance Transfer Rule (Regulation E), BOSS Revolution has a legal obligation to:
• Ensure that funds are accessible to the recipient.
• Provide proof of credit to the recipient’s account if there’s a dispute.
• Refund the sender if the funds are not delivered.
I’ve told them this repeatedly, but they refuse to act. Asking me for the same documents over and over again does nothing but stall the process.
I’ve already filed complaints with the CFPB twice. If this issue isn’t resolved soon, I plan to escalate further to the BBB and FTC and post about this on social media to warn others. I need this resolved now.
If anyone else has had similar issues with BOSS Revolution, please share your experience here. This can’t be the only case like this. I’m determined to hold them accountable.
Claimed loss: $2,000
Desired outcome: Issue me a refund
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We have reviewed your concerns and want to address this matter clearly. We have provided proof that the funds were deposited into the recipient’s GTBank account on October 18, 2024. This is the official confirmation we received from the receiving bank.
You claim that GTBank has no record of the deposit, but the documentation you have provided—a single row of a spreadsheet—is insufficient for us to escalate the issue further. As we’ve stated multiple times, we require an official letter from GTBank, on their letterhead and stamped, explicitly stating that the funds were not deposited. This is a standard requirement to proceed with any investigation involving banks.
Despite your repeated references to legal obligations, our process complies with the applicable regulations, including the CFPB’s Remittance Transfer Rule. We have made every effort to work with you to resolve this matter, but your refusal to provide the required documentation is preventing us from escalating further.
It is essential that we receive the correct documentation in order to escalate this matter further. We remain committed to resolving this issue as soon as the necessary information is provided.
Thank you,
The BOSS Revolution Team
This complaint has been resolved automatically due to user's inactivity.
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