Bob Tomes Ford review: Easycare prepaid scheduled maintenance contract ( 1 comment)

On July 9, 2025, I purchased a 2024 Ford Bronco Sport from Markell Sharp. Markell advised us that he was a summer intern home from college. While he was courteous, he had limited knowledge of the vehicle and was unable to answer many of our questions.
During the finance process, the Finance Manager, Tommy Reed, offered us an EasyCare Prepaid Scheduled Maintenance Contract for $1,208.00. At no point during the sales or finance process were we informed that the vehicle already included Ford's complimentary 3-year maintenance program. Had this information been disclosed, we would not have purchased the EasyCare maintenance contract.
After later discovering that the vehicle included Ford's complimentary maintenance program, we contacted Bob Tomes Ford. Tommy Reed acknowledged the situation and advised that he would refund the contract, less a deduction based on mileage.
However, we subsequently learned that every scheduled maintenance service (2) performed on our vehicle has been charged to Ford's complimentary 3-year maintenance program—not to the EasyCare contract we purchased. In other words, the EasyCare contract has never been utilized because Ford's included maintenance benefit has covered all eligible services.
Because the EasyCare contract has provided no benefit and has not been used, I do not believe a mileage-based deduction is appropriate. We paid $1,208.00 for a maintenance plan that has never been accessed while Ford's complimentary maintenance program has covered all scheduled maintenance.