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BioLife Plasma Services

BioLife Plasma Services review: phone servces

M
Author of the review
11:26 am UTC
Replied
The company left an official comment on this complaint.

They never answer phones, everytime you need to reach someone regarding test results or anything in general so you have to walk in, even if they are not busy, I have literally walked in and no one in lobby and called just to see if they would pick up and no no one picks up the phones, which is very annoying when you just want to follow up on lab results.

Desired outcome: Get employees to answer the phones

BioLife Plasma Services response
Jan 26, 2023 12:25 pm UTC
BioLife Plasma Services customer support contacts
Phone numbers
Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

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Thank you for reaching out and sharing your experience with us. We’re sorry to hear that you’ve been unable to reach your local center via phone. Currently our industry is experiencing a higher demand for donations and our centers are working very hard to keep up with this demand. We’re working on ways to improve the donor experience during this time and thank you for your understanding. We encourage you to share additional details through our website at biolifeplasma.com/about-biolife/contact-us and we will reach out to your local center. The plasma donated at our BioLife centers is used to develop therapies for patients with a variety of rare and chronic diseases and we truly appreciate your donation and patience during this time.
Update by Maria Ayala
Jan 26, 2023 12:38 pm UTC

I appreciate your response...but as I mentioned on my complaint, I have tried calling when literally no donors are there and they still never pick up the phone so please it is not that they are busy they choose not to pick up, very frustrating...

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    Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 17 17 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 71 71 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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    1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services is ranked 10 among 187 companies in the Medical Services and Facilities category