They never answer phones, everytime you need to reach someone regarding test results or anything in general so you have to walk in, even if they are not busy, I have literally walked in and no one in lobby and called just to see if they would pick up and no no one picks up the phones, which is very annoying when you just want to follow up on lab results.
Desired outcome: Get employees to answer the phones
I appreciate your response...but as I mentioned on my complaint, I have tried calling when literally no donors are there and they still never pick up the phone so please it is not that they are busy they choose not to pick up, very frustrating...