BioLife Plasma Services review: Management

Two of the managers at this location are not good; AJ and Bri as managers blame everyone and everything else when an issue arises. They are unable to take simple steps to make adjustments or take responsibility for things that happen. For example, I and other donors had appointments on Tuesday, Sept 13, the center closed down on Monday evening for a power outage and the center displayed online that it was OPEN but as we all showed up and there was a significant line there was a sign on the door that said they were closed for the day. All donors spend their time and money to travel here, my commute is an hour in my car and fuel prices are astronomical. I always check the morning of when I have an appointment because this was not the first issue like this and today I called to make sure they were open and to voice my concern about the lack of communication. Most of the conversation, AJ talked over me and blamed corporate and everyone else he could. On Tuesday there were people in the center working to some capacity and they knew on Monday the center would be closed. Someone should’ve alerted donors to not come in but no one did until several donors sent an email while we stood in line. Finally, an email was sent out at 1018 on Tuesday that the center was closed and the status was finally updated online. Biolife management should be able to handle that, this is their job and their ineffectiveness causes people to waste their time and money and those donors should be compensated for their loss of money on travel when Biolife management cannot do their job and notify people appropriately. I tried to state this to AJ and the entire time he would talk over me and blame someone else. Another occasion I had been waiting in a bed, I had not been stuck yet, for over an hour and Bri was obviously having a bad day (not unusual at all) and she was stressed out for some reason. The floor was not busy and they were not under staffed but for some reason she couldn’t manage what was going on. I had to cancel an appt I had after because I still had not been stuck and there was a man before me. I simply asked her if he and I could be attended to and she got loud and started blaming her ineffectiveness on all sorts of other things. I asked her to calm down and that I would like to just get started and I wasn’t asking to go before anyone I am just asking for them to get the ball rolling because I had to cancel an appointment that I should’ve been able to get to. She is always over the top, loud, disorganized and rude. After that issue, while I was in line waiting to be screened, a woman in front of me could not hear being called and I told the person she was being called and Bri made it into an altercation. It was not an altercation, I simply let a woman know she was being called. Bri is not an effective manager and many other donors have had issues similar to mine. These two managers are unable to talk to people in an appropriate manner and cannot manage any sort of stress. Again today, there are 5 computers to begin screening and three work but the two that aren’t working don’t have signs. I am trying to sign in and a sign saying the computer doesn’t work would be great. The three that did work were taken up by new donors and that screening process is long. I had asked her if they were new donors so I knew how long I would be waiting. Her first inclination was to lie and she said they weren’t new donors and told me to just sit and wait. Her and AJ decided to talk about me, what a surprise! Letting people know how long their wait is and what’s going on is a common courtesy but they behave so inappropriately. Bri is an extremely toxic person and treats donors very badly.

When they are unable to communicate closures to donors and donors show up for their scheduled appointments and are out of money for travel, Biolife should compensate donors.

Management shouldn’t be treating anyone the way these people treat donors and employees here. I’m not nasty with these people. I simply voice my opinion and/or concerns and am ostracized for it instead of them reflecting and taking into consideration that they could be better. If a manager is in charge, everything on their watch is their responsibility… good or bad.

I would like Biolife to compensate it’s donors that showed up for their appts from 0900 to 1100 on Tuesday, September 13th, 2022 with itleast $20 to cover their travel costs.