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BioLife Plasma Services

BioLife Plasma Services review: Having an appointment and having to stand in line for an hour

L
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9:26 am UTC
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On Sept. 6, 2021 I had an appointment for 3:15 to donate. I arrived at my time and ended up standing in line for 50 minutes due to the large amount of others also in line and only two people available to do the initial blood pressure and finger poke. This is the fourth time I have waited to begin the donation. I am not sure why the corporate allows that many people to schedule at one time. If there is a 10 min. before and after appointment slots, that is potentially 18 people that could show up at one time. There needs to be a better way to do this.

Desired outcome: Allow less people to schedule to alleviate the long waits

BioLife Plasma Services response
Sep 09, 2021 9:49 am UTC
BioLife Plasma Services customer support contacts
Phone numbers
Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

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We are sorry to hear about your recent visit at BioLife. We recognize the wait time you experienced was not what you expected, and we thank you for your patience. We appreciate your support and want to share any further feedback with your local center. Please email us at BioLifeMarketingAndCommunications.US@Takeda.com and include your name, center, and a brief description of your concern. Thank you for your continued plasma donations.
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