BioLife Plasma Services review: Donating after having covid

I tested positive for covid 19 on [protected] and was released from Health Dept [protected]. I contacted Biolife (in St. Peters, Mo, where I have been donating for 2 years) after my quarantine, taking my documentation with me. I was told a nurse would call me. I spoke with nurse, who told me I would be contacted back when everything was verified. It is now 9-4-2020, with no word back from them. I called after 2 weeks and was told I was still ineligible. I have since called headquarters and spoke with someone who told me with my documentation and being over 14 days since quarantine, there is no reason I should not be eligible to return. I called Biolife again and have not received a callback. I thought plasma donations from a confirmed case of covid was needed? I am confused why it has been over a month and I am still getting the runaround?