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BioLife Plasma Services

BioLife Plasma Services review: A staff / asst. manager

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10:13 pm UTC
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My name is Gregory A Malone and I have been banded from donating at Bio Life plasma center here in Saint Louis Mo located at 8484 Mexica Rd. upon a passed event of rushing to not be late for my donation slot and while placed on their machine I noticed that I had no keys to my truck so I tried many times to request for someone from the staff pool that they would at less look around their front counter and the surrounding area but to no avail I received only a nasty comment marking my statement about losing my keys and as I continued pleading and needing a employee to either look outside and let me know if my truck was in fact still locator in the slot where I parked and /or if my keys was out their but with no one willing to reply to this request I turned to ask a male who was next in line behind myself to please look outside for my property at this time I was forced to request a disconnection from this machine upon this request asst. manager Kevin came and stated that I would have to complete my donation before being taking off but I starting a loud complaint of my voice and he in a angry motion starting the machine to give me my red blood cells back at this time a nurse arrived and stated that ever was alright as long as I was giving my red cells back upon this She requested me to remain their fore them to make sure I was doing fine and after eating and speaking with their doctor as he asked if I was ok the nurse say to me you may leave within 10mins if you want I then asked if I was ok to return my next donation and she replied yes that I was ok to donate on my next visit but returning I found that Kevin had placed a defer on my name for unspecified reason[s] and being spoking to by staff member Sammie she informed me that she new nothing about the situation so I explain to her what took place in it's entire event and I was cleared to donate. On 9/11 he in gaged himself to band me from donating at all Bio Life center for life as I went in on 9/11/21 at 12:35 pm to give my reg. donation I may note I have never missed a donation since the start of my months in this helpful field of giving the hope of life to another person. I further believe this staff member went over the nurse as well as the doctor's head to level this being his very owe punishment behind others back and to boot having no reason's. I believe I should be returned to a full right of donating and refunded for my lost donation's.

Desired outcome: I would care to have this staff person reprimand for his wrongful acts of discriminating and causing myself to lose income that was helping me in my bills while out of work due my injurie's ination

BioLife Plasma Services response
Sep 13, 2021 12:23 pm UTC
BioLife Plasma Services customer support contacts
Phone numbers
Address

1200 Lakeside Drive, Bannockburn, WA, 60015, US

Website

www.biolifeplasma.com

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Thank you for sharing your feedback about your experience Gregory. We encourage you to share any additional details by email at BioLifeMarketingAndCommunications.US@Takeda.com as we look into the issue further- please ensure to include your name, donation center and best contact number with your comments. Thank you.
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