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SmartPay Leasing review: unauthorized transactions 51

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Author of the review
3:27 pm EST
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I financed a phone thru billfloat smartpay's program at metro pcs. I went in the store to do the transaction. The set me up for 6 payments, with the first being that day, january 3, 2013. The other 5 payments would be due the 1 of the month afterwards. Today, january 5, 2013, I discovered they went into my account and charged me 2 more initial payments. You cant get ahold of them on the phone, I wonder why? And emails, that aint happening and I read at other boards if they do respond, you still get the run around. They are a scam and makes me wonder why metro pcs does business with them..

Update by pissedoffcustomer2
Jan 08, 2013 7:23 pm EST

It gets worse... im not a smartline customer, im a smartpay customer...

51 comments
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Nomorefraud1
San Bernardino, US
Dec 03, 2013 11:41 am EST
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Since this Billfloat company likes to play dirty, I played dirtier. In ' your account ' page on their website, delete your account information and unsubscribe to their so-called "pay reminder emails". There is an option to actually delete your account on their site. They are stupid, they email you a pay reminder but at the bottom of the email there is a link that says "want to stop receiving emails from this company?" and a link to unsubscribe. I cancelled my debit card that I had the payments coming out of. It was a relatively minor inconvenience to report a lost card and wait for a replacement card as opposed to getting scammed out of hundreds of dollars by fraudulent charges and ridiculous interest. If I were you, I would highly recommend doing the same. Screw them. They are only screwing you.

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Katherine Astin
Union City, US
Dec 03, 2013 9:45 am EST

Hello my name is Katherine Astin i purschased my phone about 8months ago and its nothing fancy just a HUAWEI with a 45 dollars plane im still paying on the phone i wonder how much did the phone really cost.
I've already paid over 320.00 for a 180.00 phone please help

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Nomorefraud1
San Bernardino, US
Jun 14, 2013 4:04 am EDT
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Omg is the only thing I can think of. I also floated a metropcs bill and just spent the last hour submitting complaints to the better business bureau. they claim I owe over $50.00 more than what my final bill was at metro. to make matters worse, the initial reason I contacted their customer help center was because there is no transaction history listed on my account on their website. they have all my information, phone, dob, name, social, bank account number, address, etc... but there is no payment history or record of payments made, balance due, payment schedule... nothing! are you kidding me? the last 2 days have a been a nightmare trying to email them and get a hold of them on the phone. I can't view my account history, but "all of a sudden" I owe them more money than my receipt says they floated? this company is a joke and a fraud. I also told a metro employee they need to get as far away as they can from this business. how many other people are they taking advantage of? this whole situation disgusts me. billfloat, inc disgusts me. fyi, if you search billfloat, inc on the bbb website, there is all their corporate office address information as well as some contacts and phone numbers. happy hunting.

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Amil77
Southfield, US
Feb 11, 2013 10:47 am EST
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I told them to pay off the entire account so I could close it and they never processed the transaction. Causing me to still have to pay interest plus they don't send you emails or confirmations when your account is gettin charged. They also don't have a way for you to log in and see your account.

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Edwina Jones
Savannah, US
Jan 25, 2013 11:21 am EST

Is this website a scam. I tried all morning to get on this website.I cant get no homepage and i cant get nobody on phone.And why Ihave to answer someone else question before I can get my question answer'

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angel79
Ft. Worth, US
Jan 18, 2013 4:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm in the same boat. They are charging me over $500 in finance charges for a six month loan. I'm talking to an attorney as we speak. The other funny thing is that they didn't supply me with a copy of the contract becasue it was all done over the internet. Any advice is greatly appreciated?

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notrustncomp
McKinney, US
Jan 11, 2013 6:29 am EST

This company is a scam..Taking unauthorized money out of my account.It's putting me in financial bind.Not able to pay other bills, due to them taking money out every week.Can't reach anyone..Take my advice to deal with them..

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CarissaRiner
, US
May 25, 2017 3:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My son's phone was financed through SmartPay on HIS account, but they took money out of mine. I am disputing the charge through my bank as I did NOT authorize any of it!

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Susan_B
, US
Jan 08, 2013 7:00 pm EST

Hello,
I am susan, a smartline customer support representative. thank you for posting. we apologize for any issues you experienced using smartline. please e-mail us at smartlinesupport@billfloat.com your contact info using the e-mail you applied to smartline with and we will be happy to sort out any outstanding errors.
Best,
Susan b.
Smartlinesupport@billfloat.com