Biggerbooks.com — ordered new book, was sent old - 2+ weeks after returning & still no refund!!
Biggerbooks.com received the return of my college algebra book on 8/27/18. It has been 16 days and they still have not refunded my credit card! Two days ago, on 9/10, I called & waited on hold 29 min before a rep finally answered & told me she is sorry but there has been a delay at the warehouse. I asked to escalate to management, she put me on hold, then came back & apologized again & said there was nothing that could be done. This is absolutely ridiculous! If this was even partially my fault, I would be a bit more understanding, but this is not my fault at all. I ordered a new book & was sent a used book without the access code that was needed for the class, & it would have cost me another $100 to buy just the access code alone! I had no choice but to return the book & go to my local bookstore to pay way more for the correct book! The order was initially placed 8/07, so for a month & a half biggerbooks.com has been holding $179 of my money ransom! Yes, they did put a $30 credit on my account as a courtesy for future orders, but after this fiasco, there is no way I am ordering from them again. This has been nothing short of a nightmare. Meanwhile, my husband & I just found $700 of fraudulent charges on the credit card we used to purchase from biggerbooks.com, so we had to cancel the card. I'm not sure how that's going to work when biggerbooks finally decides to refund my credit card! :- (
On 8/07/18 I placed an order with biggerbooks.com (order # 2586374). One of the books I ordered was "college algebra, books a la carte edition plus mylab math with etext — access card package by blitzer, robert f. (isbn isbn [protected]).
Included in that package was supposed to be the following:
• [protected] / [protected] college algebra, books a la carte edition
• [protected] / [protected] mylab math with pearson etext - standalone access card - for college algebra
I received the college algebra book, but I did not receive the standalone access card!
I contacted the company and was told my only option was to send the book back in for a refund, as they did not have any other books available to send me. So, I am sending the book back to them and going to my local bookstore to pay more money for the book so that I can receive the access card that is supposed to come with it.
Meanwhile, I contacted sellyourbookback.com, as they are the ones who mailed me the book with the missing access code. They informed me that biggerbooks.com had purchased the book from abebooks.com on 8/15, which is a used book marketplace that sellyourbookback is a seller on. Sellyourbookback said they only sell used books. So, the fault is not with them, but with biggerbooks.com for having someone send me a used book when I paid for new!
The other 2 new books I ordered from them showed up within a reasonable timeframe and were the correct books, so i'm not sure why they sent me a used book! As a first time customer who already referred several people to their website, I am now concerned that this may happen again with any future orders. That being said, I will be very leery about purchasing new books from them in the future, and if I do refer people to their business, I will give the disclaimer that they may not want to purchase new books. It is not a gamble worth risking. I ordered the book from them the very day my daughter found out what book she needed for class, so this is not my fault for waiting last minute, as I did not.
Her class starts 5 days from today (mon, 8/27), and I was supposed to leave on vacation today through sunday. Now, instead of heading to the beach right after work, I will be heading to my local bookstore to purchase the book with the access code, as well as having to repackage and return the used book that was sent to me. To say I am both frustrated and disappointed in biggerbooks.com's error is an understatement. :- (