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BH Cosmetics  -  damaged package : (

L
Author of the complaint
5:10 pm
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Order #[protected]
Placed on 08/05/2017

I received my package today, and sadly it came damaged.

Product: BH-1000-007 : 88 Shimmer - eighty-eight color eyeshadow palette.

The box was smashed, and the package itself was covered in broken eyeshadow. I opened it to see the damage, and sadly it's beyond repair. How can I acquire either a refund or a new pallet?

Any help is appreciated at this point. :(

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1 comments
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C
Aug 15, 2017 10:38 pm

Hi LeighAnn! Same thing happened to me with my eyeshadow palette. You need to e-mail them at [email protected] with your order number and photos of the damage. Make sure that you receive an e-mail back that gives you a case number. If you don't get an e-mail with a case number, it means that they didn't receive it. You can also request a replacement or a refund. I chose a refund because I am not sure that the 88 palettes can withstand shipping without damage.

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33 complaints
5 resolved 28 unresolved

BH Cosmetics contacts

(added by reviewer)
2801 Burton Ave., California United States
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