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Bergdorf Goodmanonline ordering system

1
S Nov 21, 2017

Hello my order number was WB2223472839
The order was cancelled and my friend didn't get her channel for her birthday, which is today! I was told by your customer service helpers that it had to do with my credit card company. I called MC and they said the only thing it might have been was the address not matching, but when I called back the lady on the other end confirmed my address was right.
I work as an international flight attendant have never had a problem with my credit card anywhere! Clearly your system is flawed and you have lost business as well as wasted my time and will lose a customer for good. I have many friend in the states, ordering a gift and being willing to pay for it shouldn't be such an ordeal in this day and age. Fix you system, a very disappointed customer from Canada

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